Increased Revenue
DialShree helps you manage all communication channels and campaigns within a single system with set KPIs for staff. That helps you increase productivity of agents and better customer experience resulting in increased revenues.
We help you to interact with your customers seamlessly.
“In today’s world, businesses have to be available on multiple communication channels and have to manage customer experience to gain and retain clients.
DialShree is a comprehensive omnichannel contact center solution. It delivers multiple benefits to diversified industries such as increasing sales, enhancing customer experience, increasing customer loyalty, and increasing revenues while reducing the cost of operations.
DialShree is not just a call center software, it is a complete omnichannel contact center solution.
Build smartly to meet the communication needs of all types. We have been transforming this call center software to let its users stay ahead in the market. We understand the urge of the market and command of customers these days.
Thus, we have incorporated all major communication channels in DialShree.
Handle collection & telemarketing calls
Handle warm leads & customer care calls
Handle all inbound & outbound business calls
We have multiple plans to offer our clients which may leverage them best possible results as per their requirements & needs
Our cloud call center software services assure to provide you access to the full-fledged call center software in a hassle-free manner. To use a reliable, secure, and highly scalable call center software.
Key Benefits
With one time investment, you can get a licensed version of a feature rich call center solution. You can use all features and add-ons that you have purchased for a lifetime without spending anything extra.
Key Benefits
Get in touch with us!
DialShree: call center solution simplifies communication by connecting businesses and customers via all popular and preferred communication channels. It helps you deliver seamless experience at all touch-points without increasing expenses. You can maximize call center performance by harnessing the power of this next generation call center solution with unified communication support.
DialShree helps you manage all communication channels and campaigns within a single system with set KPIs for staff. That helps you increase productivity of agents and better customer experience resulting in increased revenues.
Nowadays, customers want quick responses via their preferred communication channels and consider that as a service quality measure to continue giving business. With DialShree, you can manage clients seamlessly across all channels and assure higher customer delight.
Gain insights of customers’ interactions with your team across all channels to analyze preferred channels of your customers and deliver personalized experience. When you do so, your clients love you more and stay connected effectively.
While interacting, DialShree shows insights of the customer to the agent, hence agents can conduct personalized & effective communication. This also eliminates the need for toggling multiple software like chat, WhatsApp, email, social media, etc. to save time.
DialShree connects with all leading CRMs and third-party systems. CRM integration enables agents to retrieve customer information with the call center software, answer queries to enhance customer experience and automate workflow. It also connects to EPBX, LMS, and other legacy systems.
You can configure business workflows using DialShree to automate processes, set time-based triggers, call assignments, send notifications to agents and clients and do much more. DialShree can route incoming interactions from different channels to the right agent, based on the agent’s skill, workload, customer category, or priority to ensure better productivity.
Speed up your lead generation, survey, and sales calls by using the predictive, auto, preview, progressive and manual dialers of DialShree. Its payment utility and other debt collection specific features help in accelerating loan EMI, credit card bills, and other collection campaigns.
DialShree Mobi is a mobile app for agents. It has all the major features of an agent panel, so agents can work from home or anywhere to enjoy uninterrupted operations. It helps call centers to enjoy high productivity and exceptional performance even in a virtual call center environment.
With the DialShree you can understand the intent of your customers based on voice and words analysis. It helps you know their emotions with advanced AI-powered quality analysis algorithms presented with easy to understand pictorial representation for you. It rates the call quality and provides feedback to agents, which results in reduced workload of the QA team.
DialShree helps you create a seamless experience with your customers & maximize productivity of your team by bringing all functionalities together.
Major commonly asked questions by DialShree users, are answered for you.
It is a call center software solution that supports omnichannel communication within a single platform. DialShree supports unified communication channels like Phone Calls, WhatsApp, Facebook, Twitter, SMS, Email, Chat, Video Call, and Screen Share. All communication channels will be available as integral features. All conversations will be logged.
DialShree is a flexible call center solution and it can be deployed on any of the available options, i.e., on-premise and cloud.
It can be used by any scaled business or enterprise in any industry vertical. It has flexible buying models that include, license purchase or SaaS usage.
It is an omnichannel call center solution that can enhance several operations related to sales, customer care, collection, technical support, etc. It has certain automation features that can help DialShree users to boost productivity, increase performance, and reduce expenses. It also uses AI features to automate the quality assurance of calls.
If you have any other questions, please contact us