Optimize your BPO process to provide swift and personalized customer support with our featuristic omnichannel call center solution.
Our BPO call center software is deliberately designed for all business verticals and streamlines the inbound and outbound calling processes for enhanced agent productivity and effective call resolutions.
Empower your agents with cutting-edge tools and solutions that offer practical features to amplify their productiveness and obtain higher operational efficiency.
Adhere to the finest call resolutions by connecting with your customers via Voice, SMS, WhatsApp, and Social Media channels.
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Utilize our CRM-CTI Connector Solution to integrate and access client data securely with the single sign-on feature.
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Leverage our efficient IVR solution to segregate customer problems at the first level and connect them to the desired process agent.
LEARN MORECounter tricky BPO operational challenges effortlessly with our exceptional contact center solution that delivers the finest BPO workflow outcomes.
BPO agents struggle when dealing with multiple industry verticals like healthcare, telecom, retail, eCommerce, etc., due to dependency on different tools and software for desired process outcomes that is easily solved by our single-platform omnichannel BPO call center software.
Data leaks and breaches have become more prevalent in recent times which can destruct your brand image and hence we offer encryption features like number and profile masking to ensure your client data (Personal Identifiable Information (PII)) stays safe and secured.
Low agent productivity for the business processes is a big challenge faced by BPO agencies that can be simply solved by utilizing our call center solution for BPO that offers the best performance management routines to maximise your agent efficiency.
Transform the calling experience for your customers by providing them with improved first contact resolution leveraging our advanced omnichannel call center solution capabilities and features like sticky agent to obtain an enhanced customer satisfaction rate.
Customize our BPO call center software as per your business requirements to synchornize your client and process data with our software solution and diminish data redundancy with easy API integration procedures.
Leverage our top-notch call center solution for BPO that is designed to empower your agents with a plethora of useful features to provide swift resolutions to the customers.
Reach out to your customers effortlessly with our omnichannel call center solution that connects to the customers via Voice, SMS, Email, WhatsApp, and Social Media channels.
Utilize our contact center solution that offers practical features like CTI integration and a CRM widget to consolidate your client data into our system with a single-sign on-page and eliminate the complexity of switching between multiple windows.
Make use of our highly efficient IVR solution that offers self-serving options and redirects customers to the right agent to reduce waiting time for the customers. Also, the solution is highly robust and easy to scale when the need for increased calling agents arises.
Work remotely and provide customer care services with enterprise-grade security to your customers without altering the quality and productiveness of your calling agent with our process-driven DialShree Mobi application.
Track agent performance and measure their KPIs by monitoring calls to ensure the agent follows the right procedures during the calls to deliver an exceptional call quality and enhance your customer satisfaction rate.
Our pragmatic and functional contact center solution has enabled our numerous clients to simplify their BPO/KPO workflows and achieve improved outcomes from their calling campaigns.
Explore all success stories across various industries to know how we can fill in the gaps with our cutting edge comprehensive telecommunication solutions.
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Our super-efficient contact center solution is designed for all kinds of business verticals such as healthcare, eCommerce, retail, telecom, banking and finance, etc.
All the features of our call center solution are designed keeping in mind the challenges of the BPO industry and to seamlessly fulfill the best business objectives. Some of the best features of our software are,
– Omnichannel solution for multiple access channels
– Master Server for the highest process uptime
– Easy CRM-CTI Connector
– Simple and effective disposition mechanism
– Call Whispering
– Call Barging
– Script and user call journey
– Call Monitoring
– Voice analysis module
Yes, we have a mobile app by the name DialShree Mobi that could be leveraged for working on BPO processes remotely.
If you have any other questions, please contact us
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