To create a memorable patient experience & save more lives by optimizing healthcare communication.
Prompt communication can help in delivering proactive patient care. Top statistics prove the worth of using communication tools that encourage timely communication in healthcare industry.
Upgrade your health information technology to deliver a radical patient experience across all digital and traditional communication channels with our integrated and automated healthcare call center solution.
Simplify call management with an accurate patient communication tool that offers efficient features to ensure no patient calls are missed.
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Speed up medical team communication with an enriched communication tool that enhances internal communication and increases productivity at its best.
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Greet all patients and engage them until your patient care representatives are available. Let patients take autonomous actions and self serve themselves.
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Handle medical emergencies promptly and proactively by sending an emergency alert to each concerned healthcare and other staff members with a single click.
Learn moreMajor roadblocks faced by Healthcare industry, traditional telephony platforms used to have many obstacles in serving their patients better.
Traditional telephony system often keeps phone lines busy and makes it difficult for patients to connect with a medical representative to book a doctor’s appointment. Downloading an app or booking an online appointment is not convenient to all patients. This forces patients to visit a hospital physically and stand in a queue to get a doctor’s appointment.
Many hospitals and pathology laboratories face several challenges because of increasing no show up ratio. Many patients forget about their scheduled medical appointments and don’t show up. This not only wastes time of doctors, but also increases health risk for patients that are not showing up. Also, it increases roadblocks for other patients due to unavailable slots.
Nowadays, patients need care via their preferred mode of communication and as per their convenience. Adding flexibility of communication for patients while keeping communication infrastructure less overwhelming has become a major roadblock for many healthcare organizations. Much time and money get wasted in managing communication over multiple platforms.
Healthcare organizations can add ease to interact with doctors and patient care executives at their fingertips using healthcare communication tools. Personalized patient conversations will increase engagement and satisfaction rates.
An omnichannel call center solution simplifies and at a certain level automates booking a doctor’s or pathologist’s appointment. Patients also receive confirmation of a booked appointment with date and time on their registered phone number or/and email address.
Voice broadcasting, SMS broadcasting, and callback scheduling are some of the features available in the best call center dialer software that send automated reminders and alerts about upcoming medical appointments to increase patient show up rate, so more lives can be saved and better patient care can be ensured.
Our call center solution for healthcare industry follows the HIPPA compliance to assure secured data storage to save interest of patients. This software also encrypts sensitive information about patients to add an added layer of security to the patient data management.
Patients have their convinient communication channels, similar to having a preference of a doctor. DialShree: omnichannel call center solution lets your patient communicate with your medical team via their favorite communication channels from voice call, SMS, email, WhatsApp, Facebook, Twitter, web form, etc.
In case of medical or other emergencies, respective team members can be informed with a personalized and automated voice call or SMS. It can speed up communication during emergencies and help in saving more lives.
Top hospitals, pharmacies, etc. use our unified communication solutions to add value to the patient experience and strengthen medical staff collaboration and contribute to save more lives.
Using unified communication tools can help in leveraging several advantages like capturing all patient calls, enhancing patient satisfaction, etc.
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Major commonly asked questions by Healthcare communication tools users, are answered for you.
It provides multiple benefits to the healthcare industry such as:
– It helps in engaging patients and increasing patient satisfaction rates.
– It helps in handling emergency situations better.
– It simplifies and speeds up process of booking medical appointments, requesting healthcare reports, etc.
– It automates multiple jobs such as sending healthcare reminders, informing each respective team member during medical emergency, etc.
– And many more
DialShree, call center solution encrypts patient data to protect it from malicious attacks. It also follows the HIPAA compliance to keep patient data confidential as per the international standard. Thus, it is completely safe to use this patient communication software.
It is built to simplify and speed-up communication between patient and medical staff. It can help in reinforcing the processes with the power of digitization and AI. It can help in reducing time of handling emergencies, so more lives can be saved and more patients can be satisfied. Moreover, it brings all communication channels in a single platform to provide all-inclusive communication experience to patients and medical representatives.
You can use an on-premise or cloud call center software for healthcare industry. We can help you choose the right software and setup model that can fit in your budget and need.
Don’t worry about technicalities as we are here to handle them. Get in touch to know more about healthcare call center solution and how it can benefit your organization from our experts.
If you have any other questions, please contact us
We have assembled major resources on the Healthcare industry and communication tools to give you much needed insight.
