Multilevel IVR System
To automatically attend all incoming calls to fetch data of the patient or customer even if the call gets disconnected before reaching the patient care executive. It helps in contacting missed and abandoned calls.
CIMS is one of the award-winning, multispecialty hospitals in India. It provides 24 x 7 healthcare services to patients.
We are happy to have an opportunity to furnish the communication tools required by the hospitals, using which the hospitals can attend patients & emegency calls 365 days, 24 hours a day.
CIMS used to use a traditional system, which required staff to handle all operations manually. It causes multiple challenges.
With our end to end patient care & emergency alert solution, we helped CIMS to keep their commitment & serve their patients seamlessly.
To automatically attend all incoming calls to fetch data of the patient or customer even if the call gets disconnected before reaching the patient care executive. It helps in contacting missed and abandoned calls.
An omnichannel call center solution is developed for enriched patient communication with the CIMS hospital team via any of the unified communication channels. Automation in multiple jobs like auto dialing, automated callback scheduling, etc. saves time of patient care executives, so that can be invested in handling more patient calls. Other features like call script, live call monitoring, reports, etc. to fill the missing part in the hospital communication system.
To empower internal communication and keep logs of all staff conversations for quality check and to assure fair usage of communication resources. It also helps in reducing internal communication costs.
To automate and speed up the process of contacting medical, or any other emergency teams via an SMS and a voice call in case of emergencies.
To reuse the existing communication infrastructure of CIMS, our team integrated their existing ePBX, FXO devices, hard phones, SIM cards, and FTC cards with our advanced healthcare communication tools.
We have provisioned multiple solutions to the CIMS hospital. The functional environment of the complete system is as below
12 Agent seats
2000 Extensions
1 Location
Sangoma 2 Port PRI cards
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