Level up your customer privacy mechanism
With our number masking solution. It can help you hide or mask sensitive information from general or third – party access to keep data & client information safeguard.
PII Masking Features for Elevated Consumer Privacy
We have introduced an amazing masking feature, which protect Personally Identifiable Information with Profile based Masking & Identity based Masking.
How it works?
Masking Services that We Offer
Identity based Number Masking
Elevate customer’s privacy with temporary number
Cab Driver/Field Executive calls Customer
On clicking Dial button, client’s app calls API & makes a call to Elision’s temporary number
Elision responds back
Elision reaches to Client’s server & provides “cab driver/field executive’s number in order to receive corresponding number of customer.
Elision patches Customer & Executive’s number
In order to establish call connection between customer & driver/executive, Elision dials customer’s number
Virtual Number flashes
Customer’s number gets masked with a temporary number, and acts as a bridge between customer & executive for the particular conversation.
Best Fit Industries for Identity based Masking
Cab Booking
Food Delivery
Logistics
Courier Service
eCommerce
Profile based Number Masking
Hide a few or all numbers or details from agents that are using call center solution.
Customer dials call to phone banker/finance company representative
Customers discuss queries or ask for support, phone bankers/ finance company agents ask to confirm important details in order to address the query or information.
Agent able to access customer’s masked key details
Phone banker access complete profile details but important details like credit card number, account number, customer id will be masked fully or partially
Secured Conversation happens
Phone banker addresses query from customers and also verifies customer with added mechanism, no sensitive details will not be disclosed to phone banker/ agents; customer privacy & security will remain intact.
Best Fit Industries for Profile based Masking
Fintech Companies
Banks
Finance Companies
Collection Agencies
Contact Us
Our experts can resolve your customer engagement issues
Book a free consultation with our expert and see why more than 25000 users across 50 countries trust Elision for their communication needs.
