Sluggish Process of Citizen Query Resolution
The traditional way of registering complaints and providing resolutions is quite sluggish. The major reason behind that is the absence of effective tools.
Government
Centralized and Streamlined Communication & Grievance Management
Diverse communication solutions aim to provide easily accessible telephony and collaboration infrastructure to the government for resilient communication between citizens and authorities to improve the living standards of citizens.
The government communication solutions help with better vendor management to keep government organizations furnished with everything they need to serve the public swiftly.
Resolution of citizen tickets
Improved citizen satisfaction
Improved efficiency of government officials
Improvement in handling COVID cases
Our Esteemed Government Clients
PRODUCTS & SOLUTIONS
Tailored Government Communication Solutions
Revolutionize the conventional way of managing conversations with the ultramodern communication, collaboration, and grievance management tools, particularly, designed and developed for the government agencies to improve citizen lifestyle and fulfillment.
Smart City Solutions
A call contact center system is a centralized communication platform that manages all interactions of citizens with the government departments. The IP PBX solution facilitates internal communication and collaboration with enhanced features and added security with governance.
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Smart Grievance Management Solution
Automate major tedious jobs related to citizen grievance registration and management for better and faster resolution of citizen concerns. Provide a precise mapping of grievances to the concerned person and accurate tracking of status.
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Cloud Based Webcasting Solution
Webcast a government seminar, webinar, event, or training via a web based webcasting system for public or authorized officials only. Pass the recording to the absent attendees to maximize outcomes.
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Major Challenges in Government Departments
In order to maintain proper balance and consistency, the government departments and organizations face multiple challenges.
Difficulty in Ensuring Citizen Data Privacy in Government Departments
During the process of citizen data exchange, there is no measure of undertaking that all data is accessed securely and kept confidential in the interest of the public.
Difficulty in Tracking All Official Conversations
In the case of using traditional communication tools, it becomes difficult to have all logs stored in one centralized system in an easy to review form. This may result in security protocol breaches and slow-moving inquiries.
Ineffective system to track recurring issues
Traditional systems often face high downtime, which makes it unachievable to deliver an excellent citizen experience and slows down multiple other processes, which ultimately leads to inefficient processes and unreliable systems.
Frequent System Downtime Slowing Down the Processes
Traditional systems often face high downtime, which makes it unachievable to deliver an excellent citizen experience and slows down multiple other processes, which ultimately leads to inefficient processes and unreliable systems.
Our Advantage
Empowering Government with Communication Platforms
The unified communication solutions built for the government industry furnish a secure means of communication. It excels in resolving major challenges commonly faced by the government industry.
Simplify complaint registration and tracking for citizens
It simplifies the way of raising a complaint. Each raised concern will have a unique ticket number, which can be used to track the status of the complaints at any moment. The system will also send status updates via SMS, as and when the status changes.
Automate grievance assignment & monitoring for government officials
The smart grievance management solution automates the delegation of the grievance tickets to the concerned person in the concerned departments. The system also shows a live view of all tickets to provide an eagle view of raised, resolved, attended, & non-attended grievances.
Manage all public data securely as per the compliance
The data stored and exchanged using these solutions will be encrypted for better threat and hack protection. Moreover, the system can also mask (hide) Personal Identifiable Information (PII) data to be presented to the agent or other users to ensure a high level of security & privacy.
Track re occurring issues efficiently
Add up to the value of life to citizens by removing the reoccurring issues. The feature rich grievance management solution for government agencies helps in filtering and sorting the tickets to identify reappearing issues to take the best actions to resolve the issue wholly.
99.95% uptime SLA
The robust communication solutions for the government industry assure 99.95% of system uptime, which helps in delivering uninterrupted services to citizens and continue performing internal communication and collaboration for enhanced government operations.
WORK
Success Stories
Our top success stories explain how different smart cities got empowered with our scalable and industry specific solutions.
Explore all success stories related to the government industry to know how we can fill in the gaps with our cutting edge solutions for the government industry.
VIEW ALLLearn how Elision can help in managing government communications centrally.
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Frequently Asked Questions
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What is a smart city solution?
It is a set of unified communication solutions that can help the government centralize internal and public communication. It also automates some processes such as:
– Connecting the caller to the right person in the right department
– Record all calls for quality assurance
– Delegate grievance tickets to the right person in the right department -
Do we have to buy all three communication solutions available as smart city solutions?
No, you don’t need to buy all solutions available as a smart city solution and built for the government industry. Depending on the communication needs in your department or government organization, you can get one or more communication solutions.
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What are the use cases of webcasting software?
– To convey a message to predefined departments or to the whole country with video streaming
– To inaugurate or conduct a remote session for a government event
– To provide nationwide training to all government officials
– To share advisory to the government officials to run political campaigns And more -
Who owns the data stored in the communication tools for the government?
All data will be owned by the government and will also be encrypted to provide higher security. In fact, the solutions will be hosted on the cloud of the government, so complete control over data will be available to the government.
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Do you provide integration of the third party solutions with your software?
Yes, we integrate third party or open source solutions with our unified communication solutions to provide a comprehensive system to the government.
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Do you provide a turnkey solution?
Yes, we provide hardware and software to the government departments to simplify vendor management and system deployment.
If you have any other questions, please contact us