We Have Launched Communication Tools for Government Industry

We are extremely happy to share that we have launched unified communication tools for the government-industry. From smart cities to police stations, government departments, government help desks, etc. can use these unified communication solutions. In fact, smart cities like Agra and GMDA are already using these smart solutions developed for the government-industry.

These tools are developed to centralize grievance management for the citizens, streamline processes, enhance the quality of service, and leverage multiple other advantages.

Let us briefly introduce all unified communication tools available for the government-industry.

1. Smart city solutions

The smart city solutions are a suite of solutions, which includes the following software:

• Omnichannel contact center solution
• IT help desk ticketing system
• IP PBX solution

These solutions are developed with exclusive features to meet the needs of the government industry. In addition to that, these solutions get integrated in a way that these systems work in a harmony. These smart city solutions are used to bridge the communication gap between the government authority and citizens. It lets them connect to any government department by dialing a single number and sharing their concerns or feedback. The government authority takes the required steps to resolve their issues.

2. Smart grievance management system

This unified communication tool for the government-industry is developed to centralize and harmonize grievance management operations in the government department. Similar to the smart city solutions, it also has a call center solution, an IP PBX solution, and a help desk ticketing system. This tool lets citizens raise their concerns for which the grievance ticket will be created. The citizens can track their requests until the resolution is served. On the other hand, automation features like alerts, notification, live ticket status tracking, ticket resolution delay escalation, etc. help in managing the grievance of the citizens in a better and faster way. This solution is used in smart cities like GMDA and it is perfect for any government organization or department that handles citizen concerns.

3. Cloud-based webcasting solution

It is a webcasting system, which is specifically developed for government organizations. It allows the government to conduct private or public webinars or online events. It can be used to conduct any webinar with secured event access or it can also be used to conduct an event accessed by everyone having the access to the event URL. This communication tool for the government industry also records the whole event, so the recording can be referred later by the people who missed the event or are interested in reviewing the event details again.

Conclusion

This three comprehensive suite of smart solutions can empower any government organization or department. In fact, some smart cities and government organizations are already using one or more of these tools for the government-industry. All these unified communication tools for the government industry are built with high-security mechanisms to keep data confidential. It also assures 99.99% uptime SLA to benefit the government-industry. In India, we also offer a turnkey solution with hardware and software along with on-site services. To book a free demo of these solutions, please contact us.