Leverage the finest eCommerce call center solution designed with unique and pragmatic features to deliver your shoppers an extraordinary customer support experience.
Our eCommerce call center solution offers valuable features such as unified communication for shoppers with Multi Level IVR System, Smart Routing, Broadcasting, On-Demand Scalability, Cross-Channel Integration, And much more.
Avail the excellence of our call center software for eCommerce that is designed with industry-specific features and offers seamless integrations with third Party technologies for a personalized shopping experience.
Reach out to your shoppers through a unified communication channel and offer ease of access to customers.
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Auto-sync the customer data with your CRM & offer active & informative communication to the shoppers.
LEARN MOREGet the best outcomes for complex eCommerce challenges with our top-notch call center software for eCommerce and double your agent productivity.
The biggest challenge faced by eCommerce representatives is the lack of advanced features in their call center solution, which makes the process complex for them, and eventually leads to several customer dissatisfaction scenarios.
The unavailability of a unified communication for eCommerce channels results in delayed post-sales service and unnecessary waiting to resolve the billing issues & other queries creating huge inconvenience to the shoppers. This problem is seamlessly countered by our automated callback feature which ensures seamless as well as personalized experience to shoppers.
eCommerce businesses need to handle enormous information about the distributors, manufacturers, shoppers, and inventory. Our call center eCommerce solution offers tools to effortlessly manage this data from a single platform. Apart from it, the software intelligently utilizes multi-profile data of shoppers for successfully running the marketing campaigns and enhancing sales by enabling automated calls, telemarketing, and pitching coupon codes, offers via SMS and voice calls.
A big challenge that is efficiently countered by our eCommerce call center software is the slow refund process on returning an order which our solution directly sends to the accounts department to make the refund process quick for the shopper.
eCommerce call center software usually fails to provide process-specific features which make our solution truly unique with features including integrated marketing activities, built-in knowledge structures, query/complaint management, and much more. Our software is also capable of integrating and customizing any process-specific features into the software.
eCommerce businesses carry crucial financial data of customers that need to be protected with the right security measures, which most of the call center software for eCommerce fails to provide.
Shoppers often get tired of slow procedure when complaining about the non-delivery of goods ordered online which is seamlessly handled by our software as the complaint of the shopper gets directly diverted to the dispatch department for a quick resolution.
Counter your eCommerce calling process challenges with the practical features of our super-efficient call center software for eCommerce and make your calling process streamlined and productive.
Our eCommerce software provides end-to-end calling solutions and offers omnichannel communication that enables brands to reach out to their shoppers via integrated Calling, SMS, E-Mail, Social Media, and WhatsApp. In addition, our intelligent IVR system makes sure every call is answered within the bare minimum time cap with 24X7 availability.
Leverage our number masking feature to safeguard your shopper’s privacy which includes profile-based masking that hides a few or all digits of the shopper's number & identity-based masking that utilizes a temporary number to call shoppers to protect your personal details and identity.
Our call center software for eCommerce prioritizes your brand’s elite and loyal shoppers to give them the first preference for connecting to an agent within a few seconds to give them a personalized experience and achieve higher customer retention and better CSAT.
Deliver a terrific shopping experience to your shoppers with our cross-channel integration solution that enables the system to churn segmented customer data and telemarket and broadcast coupon codes, offers, greetings, and much more via integrated SMS, Voice Channel, and push notifications to enhance the sales of your brand.
Diminish human errors and fasten your resolution process with this unique knowledge-based integration that drops down the list of options based on your shopper query moreover CRM integration provides prompt as well as informative conversation to shoppers.
Our feature-rich call center software for eCommerce has simplified eCommerce processes for our multiple clients & powered them with sustainable business growth.
Using unified communication tools can help in leveraging several advantages like shoppers' engagement, pitching offers, coupon codes, quick post sales query resolution & many more.
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Major commonly asked questions by eCommerce business owners, are answered for you.
Yes, definitely. Our eCommerce solution is highly advanced and can effortlessly integrate your existing CRM and other technologies via different APIs.
Our eCommerce call center solution is driven by key eCommerce KPIs like agent productivity, hassle-free operations, and many more eCommerce-specific features to deliver an exceptional customer experience.
The time taken to deploy our software in your systems and train you for the same depends upon the customizations you want in the software. Our advanced team is capable of deploying a complete solution in almost no time & with utmost swiftness.
If you have any other questions, please contact us
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