DialShree: Call Center Solution
We successfully established seamless connectivity between citizens and the ICCC for efficient complaint resolution and streamlined services. With DialShree, our customized call center software, citizens can conveniently lodge complaints via multiple channels. Its dynamic IVR system enables quick registration and tracking, fostering direct communication for prompt issue resolution. DialShree's reports and call logs offer valuable insights for evaluating staff performance, optimizing operations. Together, we bridge the gap between citizens and the ICCC, fostering a connected and responsive urban environment.