DialShree: Call Center Solution
We have deployed our popular call center software, DialShree with the required customization and integrations. The dynamic IVR system of this software provides a quick and simple means to raise and track concerns of the citizens. It also lets citizens talk to the concerned person in the smart city about their issue or emergency help they might be in need of. The reports and call logs provided by this call center solution are used to evaluate the performance of smart city staff, ticket resolution, etc.