Inbound Communication Solution
We have configured a dedicated DID number for each marketing channel such as theatre, newspaper, flyer, etc. Each number is connected to a dedicated agent. We have also configured a skill based call routing rule to connect a customer with the most skilled agents to increase sales chances. The system also logs all missed calls and sends an email notification for each missed call. In addition to that, we have designed a custom web form to collect the required lead details to manage sales campaigns in the future. We have also provided agent side reports like:
- Missed calls and email acknowledgment
- Total calls
- Unanswered calls
- Received calls
- Campaign wise reports
- DID wise reports