Customized omnichannel call center solution
We empowered inbound, outbound, and blended calling campaigns of CarDekho with our omnichannel call center solution. Our team tailored this software to meet not only their operational needs, but also to match their brand identity with customized dialer skin and theme. We have also integrated a CRM system to provide more personalized data to handle lead calls efficiently. Moreover, our expert team has developed multiple algorithms and features to automate or simplify various operations related to tight lead management and follow-ups, dealer handling, marketing channel wise call handling, etc. Our call center software also provides custom reports to give a holistic view of performance. These reports were sent via automatic email triggers to the decision makers to aid decision making.