Omnichannel ticket creation
Tickets auto-generated from calls, IVR, email, chat, web forms, WhatsApp and API — all in one place. Agent can manage every concern raised from all platforms.
Built-in Helpdesk Platform: Track & Resolve Grievance & Escalations at Ease
- Create tickets for reported issues automatically and manually
- Raise tickets via chat, email, web forms, IVR Calls, and API
- Refer to any reported issue & the provisioned solution
- Enables Swift & seamless usability for agents
- Furnish concise SLA and track them
First contact resolution
Agent productivity gain
Reduced client attrition
Years enterprise deployment
Everything you need for visual customer support
Bringing a Difference to Helpdesk Ticketing System
Workflow automation and Agent productivity
Repetitive tasks like assigning tickets, sending acknowledgement emails, setting reminders and tagging queries — all handled automatically. Your agents focus on solving problems, not managing them. Agents earn scores, complete quests and get rated on customer satisfaction.
Error Free Operations
With our pre-set automation to help you send notifications and allocations, we decrease the chances of human error and improve your brand perception.
Real-time dashboard
Full visibility of the team's performance at a glance. Spot bottlenecks before they become backlogs. With the allowance of putting in personal notes and adding custom fields, you will be able to control the processes in line with your company ethos and goals.
SLA tracking
Our solutions simplify tasks related to SLAs, such as creating automated escalations, setting up notifications and alerts, configuring reminders, and tracking tickets. With that, you can also generate custom reports to improve customer experience and internal processes.
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