Parul University, recognized as India's youngest higher education institution to achieve the prestigious NAAC A++ accreditation in its initial assessment cycle, supports a massive ecosystem of over 70,500 students, which includes a global community of more than 6,000 international students representing 75+ countries. Managing student acquisition and student lifecycle support at this scale demands an uninterrupted, 365-day communication grid.
As operations expanded, the university's legacy, decentralized legacy systems could not cope with high-volume, peak-season traffic. Key operational challenges included:
Parul University integrated a state-of-the-art Cloud Contact Center platform equipped with advanced routing, automation, and deep CRM capabilities.
Dialshree deployed multichannel admission management consolidated Voice, SMS, WhatsApp, and Live Chat into a single pane of glass, allowing agents to see the entire interaction timeline contextually at one place.
AI-powered post-call analysis, enabling Parul team to get insights and reports from individual conversations instantly. This helps transform every call into structured data for monitoring, analysis and follow-up. As result a structured and scalable approach to call quality management.
DialShree's engineering team Implemented a consultative parallel migration architecture, staged the system via pre-verified live sandbox environments, executing a risk-free changeover without breaking ongoing calls.
Deployed a real-time supervision dashboard featuring advanced features like WebRTC calling and custom agent pause codes. The dashboard gives managers a singular view of live channel capacities and agent states to quickly maximize productivity.
100% Cloud Telephony Secure Infrastructure
PRI lines
500 Channels
Enhanced Agent Performance
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