How IP/PBX is Helping in Medical Practice
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Internet Protocol/ Private Branch Exchange (IP/PBX) system has spelled advancement in medical segment taking patient care to the next level. Web based interface facilitates easy transfer of voice and patient data to any phone extension within the facility without requiring advanced hardware intervention.
The IP/PBX system can be seamlessly integrated with hospital’s EHR (Electronic Health Record) and Practice Management Systems (PMS).
Medical Specific Applications:
You may be awed by the quantum of services that is involved in maintaining a modern day medical facility. IP/PBX can intervene in most applications requiring voice/ data exchange.
In PMS, the patient’s demographic information, appointments and other relevant data would pop up on the screen of medical rep as soon as the patient calls. This is made possible by deciphering of the information linked to patient’s history through caller ID when the patient calls.
The system can be programmed to spontaneously establish contact with the patient for reminding an imminent appointment or to inform him about the need for appointment scheduling.
The patient can then exercise the option of pressing specific number on his phone to talk with the medical rep. EHR data can be transmitted over the network through IP/PBX to specific recipients just by clicking a button without having to experience the hassles of printing, faxing etc.
PMS can be wired to give precedence to patient calls after normal operational hours based on situation’s exigency. Emergency calls can be routed to specific numbers for immediate attention. Patients who have undergone major procedures within a short duration can have direct chat with the concerned physician on his mobile number.
The system would intuitively ascertain the level of urgency by analyzing patient’s response code and the frequency of recent consultations. Voicemails can be deployed by your facility to remind patients of payment balance overdue once a fixed number of days have lapsed. You can facilitate payment of the bills by patients through click of specific number on the mobile phone or else offer him the option to ignore the call.
Patient oriented recordings can be spontaneously played out by the Interactive Voice Response (IVR) system whenever a patient calls the facility’s number. As soon as the patient shares his personally identifiable information, he can listen to tailored recording which would update him regarding the upcoming appointment or pending payment or connect to call centre executive.
Your patients can avail prescription refilling by calling the physicians dedicated mobile number. The IVR would spell out instructions which when followed would trigger a spontaneous workflow that would land the refill request on doctor’s mobile. The doctor would have the authority to approve or reject the same.
The above discussion serves to uphold the depth of value IP/PBX can add to the patient service segment of any medical facility. High priority cases can be dealt with relative ease by harnessing the inherent power of the system.
The ambit of the IP/PBX service for medical facilities is gradually increasing to encompass all conceivable services for better patient experience.