WebRTC Phone: Features and Benefits
Ready to start your eCommerce journey?Get in touch
- How to Improve Customer Service After-Hours with Conversational IVRS?
- Elision Technologies Shines at Bharat BFSI Leadership Summit & Awards 2024.
- Key Trends Shaping Contact Center Efficiency: A Deep Dive into UI and UX Design Evolution!
- Elision Attained Prestigious VNO License From DOT
- Happy CX, Happy Holidays – Diwali; A Celebration of Unity, Devotion and Festivity
- Unlocking the Future of Customer Experience, with AI; Elision & GITEX 2023 Trends
- GITEX Dubai 2023: The Future of Customer Interaction and Beyond!
- How Is WhatsApp Business Shaping the Future of Contact Centers?
- The Synergy of Agent Experience and Customer Experience: Creating a Winning Combination!
- Driving Customer Satisfaction with Advanced Contact Center Solutions in Africa
As an extension of VoIP, WebRTC lets you make phone calls, text chat, video calls as well as Peer to Peer file transfer directly via web browsers.
WebRTC works on all the popular mobile devices as well as web browsers such as Google Chrome, Mozilla, Firefox and Opera. A WebRTC phone is essential for call centers where there are small cubicles that are made for executives and where desktop as well as other stuffs are kept making it look clumsy.
WebRTC solution is perfect for business with less space. With a WebRTC phone, all an executive has to do is login to their portal and the web phone will pop up in their window.
Some attractive features of WebRTC Solution include:
- Global audio conferencing
- CRM integration via API
- External transfer
- Internal transfer
- Browser abstraction
- Call queues and much more!
Here are some benefits that WebRTC Phone offers:
You don’t need to pay for hard phones anymore, as all your requirements will be met by WebRTC phone. This is a huge advantage.
The team leaders as well as agents can communicate easily with WebRTC phone. They get to take advantage of the amazing features quickly that this product offers, which is difficult with the use of IP phones.
WebRTC phone can be easily integrated into your contact center solution. This lets the agents to login into their CRM and receive or make calls directly from the CRM.
Make use of the space
If you want to increase the productivity of your contact center, use WebRTC phone, as you can utilize it in such a way that in less space more numbers of executives can work comfortably.
Elisiontec offers best-in-class WebRTC phone solution as well as WebRTC phone integration in contact center solution. Want to see it for yourself? Contact Us.