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Why Dialshree Is the Best Contact Center Solution?

Contact Center Solution September 11, 2018

Contact center solution is important for any call center or customer care center to run their lead generation and lead nurturing campaigns effectively.

There are hundreds of call center solutions available in the market, but we are proud to say that the best contact center solution is Dialshree and we can confidently say that there is none other solution as good as the Dialshree. Wondering, why?

Let me share the top 5 reasons that prove the Dialshree is the best contact center solution.

1. Feature-rich

The Dialshree contact center solution is furnished with all simple to advanced features that are required to run inbound, outbound or blended calling campaigns.

The agents can double their productivity with all available calling controls and at the same time, the supervisor can barge-in, whisper or coach the agents provide the best service to the caller.

The call centers can increase customer satisfaction with the features such as, skill based routing, predictive dialer, sticky agent, progressive dialer, etc.

Along with all the available features, we can also develop custom features to meet custom business needs such as collecting the leads from web forms or social media pages and feeding in the call center solution to run outbound calling campaigns.

We can also develop automated callback features to run follow-up call. There is no functionality that can’t be added in this call center software.

2. Multiple Communication Modes

The Dialshree is the complete contact center solution. It provides all different modes of communication on need basis, including, but not limited to:

  • Voice
  • Video
  • Instant Message (chat)
  • Email
  • SMS
  • Fax
  • Social Media

It is a true omnichannel contact center software that will let you enjoy the benefits of the unified communication.

3. Value Added Add-ons

The Dialshree contact center solution comes with all required features to empower your call center. However, it keeps a few features available on need basis.

These are the value added features and available as al carte modules that can be integrated on need basis. Apart from the available add-ons, this call center software is flexible and let you integrate any third party system in it.

For an instance, you can integrate any custom or open source CRM solution within the Dialshree contact center solution to streamline operations and lead management.

4. Round the Clock Support

The support team of Dialshree works round the clock and provides best-in-the-industry support services. The company offers the turnkey contact center solution to the customers in India as well as it offers on-premises services.

It means the VoIP experts install and setup call center software and required hardware to run either SIP or PRI based call center. The company also offers remote and on-site support services.

5. Competitive Rates

The Dialshree: Contact Center Solution is one of the best call center software in the industry and at the same time it is available at competitive rates. The company lets you choose the number of seats and features based on your budget and requirements. Thus, you can get this solution within your budget with the features you need.

To explore more details about the Dialshree: Contact Center Solution, please Contact us to get a free demo and consultation in which our executives will share the benefits of this solution in context of your business.

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