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IVR System

IVR System

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Overview

Elision IVR is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

Elision IVR systems have the advantage of making callers and customers feel like they’re being attended to, even if it’s just by a machine.

Elision IVR system can help to direct customers to the right support channel they need.(e.g.: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)

Imagine having a telephone banking IVR that allows you to perform various transactions, including bill payments, account information, money transfer and so on.

Below dialgram shows how IVR works on multiple line of telco like Analog Line, PRI Line or GSM gateway. IVRs sytem can also work with SIP based DID number having sip credentials.

IVR-Diagram

IVR Benefits

  • Print and provide only one number for all the departments in your advertisements and brochures.
  • Will impress your callers and increases the reputation of your brand name.
  • Excellent customer satisfaction.
  • Attending the call at the first ring.
  • Multilingual greetings to the caller.
  • It is very useful when you have to distribute same type of information to every caller.
  • IVR works 24 hours a day and it never greets a caller with tired voice.

IVR Features

Interactive Voice Response systems provides you many features. Some of the features are following :

  • Sound: Play a sound during call
  • Record: To record user voice during the call
  • DTMF: To take input from phone keypad
  • Call Transfer: To transfer the call to another number
  • Web : To do a web api call. Used for web lookup or posting data on a remote server

IVR Applications

Healthcare

  • Medical Transcription Services
  • Automated Prescription Filling
  • Patient Reminders
  • Off Hours Auto Attendant
  • Patient Surveys
  • Bill Collection

Banking

  • Bank Information
  • TeleBanking
  • Card Enablement
  • Call Routing

Call Centres

  • Customer Satisfaction Surveys
  • Employee Screening
  • Call Center Automated IVR Functionalities
  • Call Center Routing

Human Resources

  • Employee Screening & Recruiting
  • Employee Satisfaction
  • Employee Time Clock

Customer Service

  • General Information
  • Reminders
  • Order Processing
  • Credit Card Processing
  • Customer Survey –
  • Bill Collection

Customer Products

  • Product Registration –
  • Recall Information
  • Shipment Status

Retail Stores

  • Dealer/Store Locator
  • Store Information
  • Specials/Discounts
  • Appointment Confirmation

Education

  • Parent Information
  • Student Information
  • Surveying
  • Notication

Political Campaigns

  • Candidate Awareness
  • Mailer Notification
  • Survey

Township/County Government

  • Community Awareness
  • Emergency Notification
  • Services Provided
  • Department Routing
  • Parking
  • Bill Collection

Entertainment

  • Ring Tone Services
  • Lottery
  • Radio
  • Ring Back Services
  • Horoscope –
  • Music Messaging
  • Dating –
  • Chatting
  • News
  • Weather
  • Voice SMS
  • Quiz

Security & Emergency

  • Emergency Notification

Travel & Lodging

  • Hotel Booking
  • Special/Deals
  • Hotel Locator

Automotive

  • Dealer Information
  • Car Status
  • Payment

Police & Parking

  • Traffic ticket service
  • Notification
  • Parking

Airlines / Railways / Bus & other Transporation

  • General Information
  • Schedule Infromation
  • Bookings
  • Complaint Booking
  • Survey
  • Call Routing

Telephone Companies (Land & Mobile Operators)

  • General Information
  • Account Information
  • Number Change Notification
  • New Number Notification
  • Bill Collection
  • Complaint Booking
  • Survey
  • Call Routing