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Success Story

UAE Financial Firm Boosts Outbound Call Compliance by 97.5% with DNCR API Integration

Reduction in manual effort for DNCR list management

Improved productivity and efficiency in outbound call operations

Elimination of phone line blacklisting risks

Boosted outbound call compliance

Overview

A leading financial firm in the UAE recognized the critical importance of adhering to the Do Not Call Register (DNCR) rules mandated by local authorities and telecom operators. To streamline their outbound calling process, ensure compliance, and avoid potential phone line blocking, the company partnered with Elision Technologies to implement a robust DNCR API integration solution with their existing PBX system.

The local telecom service providers have to strictly obey these rules to protect people from unwanted calls. If a company ignores the rules, its phone lines may get blacklisted, disrupting its business operations.

Challanges

Challenges faced with legacy mechanism

  • Manual management of DNCR lists was time-consuming and error-prone
  • Risk of non-compliance leading to line blacklisting and business disruption
  • Inefficient outbound call management affecting productivity and customer satisfaction
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Solution Implemented

To overcome these challenges, we integrated Etisalat’s DNCR API into client's PBX system, ensuring real-time scrubbing before call is placed,

Seamless DNCR API Integration

  • Integration of Etisalat's DNCR API with Elision's system and the client's PBX.
  • Calls from the client's PBX are routed through SIP protocol to DNCR scrubber.
  • Real-time synchronization and automatic scrubbing of outbound call lists.

    • Real-Time Call Scrubbing and Productivity Enhancement

  • Real-time scrubbing of outbound calls against the DND list using DNCR scrubber.
  • Non-DNCR numbers are connected to the agents/users, while DNCR matches are automatically disconnected.
  • Ensures compliance without the need of manual intervention

    • Compliance Monitoring and Reporting

  • Real-time monitoring of outbound calls for DNCR compliance.
  • Regular updates and maintenance to ensure up-to-date compliance, avoiding penalties and black points.

    • Functional Environment of offered Solutions

    We have deployed a completely business-fit solution for ensured compliance and agent productivity.

    Real-time DNCR API integration

    100 PBX Extensions

    SIP protocol call routing

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