An auto dialer is software that automatically places outbound calls from a contact list, removing the need for agents to dial numbers manually. Instead of an agent picking up the phone, finding a number, and dialling — the system does it automatically, connecting the agent only when a live person answers. The result: agents spend more time in actual conversations and less time
on unanswered calls, voicemails, and busy tones.
Types of Auto Dialers
| Type | How It Works | Best For |
|---|---|---|
| Predictive | Dials ahead of agent availability using an algorithm | High-volume sales, lead-gen, telecalling |
| Progressive | Dials only when an agent is free | Collections, regulated campaigns, BFSI |
| Preview | Agent reviews contact record before dial | High-value accounts, key account management |
| Power | Dials at a fixed ratio per available agent | Balanced campaigns needing speed + control |
How Auto Dialers Improve Outbound Efficiency
- Eliminate manual dialling — agents never touch a dial pad
- Filter unanswered calls, voicemails, and busy signals automatically
- 3x more live conversations per agent per hour vs manual dialling (typical result)
- Built-in call recording, disposition logging, and CRM sync after each call
Elision's Auto Dialer Platform
DialShree supports predictive, progressive, preview, and power dialing — switchable per campaign
with built-in TRAI compliance controls. Deployed across BFSI, BPO, and collections operations.