Disposition-based dialing is a calling strategy where the next call action is determined by the outcome (disposition) of the previous call attempt.
For example:
- No Answer → Retry after a defined interval.
- Busy → Call again later.
- Promise to Pay (PTP) → Follow up around the promised payment date.
- Wrong Number → Remove or update the number.
- Payment Made → Stop further collection calls.
In simple terms:
Disposition-based dialing = The outcome of the last call determines what happens next.
It helps collections teams avoid unnecessary calls, prioritize accounts intelligently, and personalize follow-ups.