Live Chat: A Revolutionary New Concept to Drive Unparalleled Sales

Customer service has been taken to the next level with Live Chat. This feature is natively embedded in the website and enables varied chat modes to foster your business interests.

Sterling Features:

• The operators can be located anywhere across the globe. They can log in into the system anytime from anywhere without being constrained by time, geographical and other constraints. Any computer equipped with internet connectivity and latest web browser can be used for availing this feature.
• The operators can chat internally among themselves without impacting consumer service adversely. This is made possible through provision of private chat rooms which can be accessed exclusively by Live Chat professionals
• Chats can be transferred by personals with ease based on the kind of expertise sought by customers. The chat transfer can take place through Mobile chat or web
• The multiple chat option can be exercised by operators to chat with multitude of visitors at a time
• The user interface is operator friendly and high productivity is fostered through tabbing
• The chat can be continued in real time mode without having to periodically refresh the page
• Operator clusters can be deployed to handle any number of visitors
• Live Chat can be run on your domain and server
• Visitors can be served on priority basis through queuing option

Features of Chat Button and Window:

• Email signatures, online/ offline status can be availed with button
• Same domain can be served with various buttons
• Operator can leave customized messages when away from console
• Departmental buttons can be embedded
• Attractive themes can be applied
• Typing indicators can be used for signifying operator or visitor typing preference
• Pre-chat survey of the consumer can be opted for
• Visitor can be given a personalized experience by displaying operator’s photo
• Chat transcript can be mailed
• As soon as a customer pings through message box, audio-visual alert gets triggered
• Notification sound can be put on/off
• Establish your brand identity more firmly by tailoring chat window with Logo, Name etc.
• Text can be seamlessly converted to hyperlinks in chat window
• Pop-up blockers never would restrict functionality of Live Chat
• Consistent with security policies
• Automated spam protection
• Auto-reconnection mode enables resumption of Live Chat once internet is enabled, after a minor glitch
• All major browsers supported

Other Features:

• Operator console is web based
• Away mode signals visitor that operator is not on his console
• Expeditious processing through canned messages
• Reference URL mode provides link of the site from where the visitor jumped to your site
• Nuisance visitors can be flagged off
• Administrator can view as well as gain control over active chats
• Daily analytics

Elision has taken the market by storm with its groundbreaking LiveIM service. Available at competitive prices, it comes packed with critical functionalities that facilitate support and sales oriented deployments. It is a comprehensive Live Chat solution that is redefining this segment.