Fraud Blocker
Success Story

AU Bank Increased Efficiency, Returns of Loan and Finance Campaigns Up to 64%

System uptime with failover support

Unified customer and agent interaction

Improved loan debt collection

Boosted agent productivity

Overview

AU Small Finance Bank is one of the leading financial service providers in India. It provides hassle-free banking services to its customers. It has a wide range of banking products to offer to its clients while loan and financial services are its core focus.

We have been associated with AU Small Finance Bank for many years. We have been catering to their shifting communication needs for their banking campaigns. The team is really visionary and enthusiastic. It's a pleasure to be their financial partner.

Challanges

Challenges faced with legacy system

We have been associated with AU Small Finance Bank for many years. We have been catering to their shifting communication needs for their banking campaigns. The team is really visionary and enthusiastic. It's a pleasure to be their financial partner.

  • Unavailability of exclusive inbound and outbound calling options in the blended calling solution
  • Challenges due to multiple dedicated inbound numbers and a single calling campaign
  • Lack of SMS broadcasting feature
  • Lack of web chat feature
  • Lack of customizations in the communication tool as per the business need
PRODUCTS & SERVICES

Our Solution to AU Small Finance Bank

Our comprehensive omnichannel solutions helped them to overcome all the challenges & customer service grey areas which they were facing with the legacy platform.

DialShree: Omnichannel Contact Center Solution

To support the custom needs of this small finance bank, our company tailored our call center solution, DialShree, and implemented custom business flows in the system. It supports inbound, outbound, and blended campaigns. It also provides dedicated DID numbers to each predefined agent. The system provides alerts to agents on each incoming call. We have also integrated voice and SMS broadcasting features to support their broadcasting campaigns. Additionally, it has a web chat to provide an added communication channel. Real-time reporting and custom reports provide insights and analytics to the management.

Functional Environment of offered Solutions

We have deployed a completely business-fit solution to deliver their customers the best possible experience & their support team to handle requests/queries without any gap & delay.

3 Production Servers

5 GSM Gateways

2 PRI Gateways

2 SIP Lines

150+ Phone Bankers

We are really positive about our experience with DialShree. It helped us meet our customized business needs to run banking campaigns. We could not only achieve our goals, but also set new goals by leveraging the power of this powerful call center solution. We recommend banking solutions of Elision use unified communication solutions.
AU Small Bank

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