Success Story
UAE Financial Firm Boosts Outbound Call Compliance by 97.5% with DNCR API Integration
Reduction in manual effort for DNCR list management
Improved productivity and efficiency in outbound call operations
Elimination of phone line blacklisting risks
Boosted outbound call compliance
Overview
A leading financial firm in the UAE recognized the critical importance of adhering to the Do Not Call Register (DNCR) rules mandated by local authorities and telecom operators. To streamline their outbound calling process, ensure compliance, and avoid potential phone line blocking, the company partnered with Elision Technologies to implement a robust DNCR API integration solution with their existing PBX system.
The local telecom service providers have to strictly obey these rules to protect people from unwanted calls. If a company ignores the rules, its phone lines may get blacklisted, disrupting its business operations.
Challanges
Challenges faced with legacy mechanism
- Manual management of DNCR lists was time-consuming and error-prone
- Risk of non-compliance leading to line blacklisting and business disruption
- Inefficient outbound call management affecting productivity and customer satisfaction
PRODUCTS & SERVICES
Solution Implemented
To overcome these challenges, we integrated Etisalat’s DNCR API into client's PBX system, ensuring real-time scrubbing before call is placed,
Real-Time Call Scrubbing and Productivity Enhancement
Compliance Monitoring and Reporting
Functional Environment of offered Solutions
We have deployed a completely business-fit solution for ensured compliance and agent productivity.
Real-time DNCR API integration
100 PBX Extensions
SIP protocol call routing
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