Top 4 Characteristics of DialShree Empower Call Centers
Ready to start your eCommerce journey?
Get in touchRecent Posts
- How are unified communication platforms helping businesses in Africa?
- The Role of Cloud Technology in the Growth of Africa’s Contact Center Industry
- How ChatGPT is Revolutionizing the Contact Center Industry?
- The Importance of Cybersecurity & AI in Africa’s Contact Center Industry
- Can State of the Art Banking Solutions Prevent Falls like SVB?
- Elision at the 30th Convergence Expo India 2023
- Overcoming the Talent Shortage in Africa’s Contact Center Industry
- 5 Types of Customer Service [Highs and Lows]
- Omnichannel Contact Center: A Champion’s Guide that You’ll Ever Need
- How Does NBFC Improve Customer Experience?
DialShree is a household name in the call center industry. It is one of the most advanced omnichannel call center solutions. It can be used with traditional call center software features as well as it can be used with futuristic features.
In this article, I would like to share the top characteristics of DialShree: Call Center Solution that makes it the most loved call center software among call centers and it also empowers call centers:
1. Supports server hosting and cloud hosting
Do you want to use a call center solution hosted on your in-house server?
DialShree is the one you are looking for.
Do you want to use a cloud call center solution?
DialShree is the one you are looking for.
DialShree can run as efficiently on an on-premise server as well as it can run in the cloud space.
2. Any third party solution can be integrated with it
DialShree is highly compatible with 98 out of 100 open source and third party software and APIs such as CRM, mobile apps, monitoring solutions, IT help desk ticketing solution, WhatsApp, Facebook, Twitter, etc. You can use a complete solution by integrating any needed solution into DialShree.
3. It supports work from home model really well
DialShree is one of those rare call center solutions that support the work from the home model with the best functionalities and even in extreme conditions.
DialShree Mobi is a mobile app, which offers all features to an agent to work from home by using a mobile app. He can log in to the call center software the same as he can in his web based software. All features from call routing to call dialers, SMS, WhatsApp, Email, call transfer, call mute and un-mute, etc. are accessible in this mobile app. It is also available in the Google Play Store.
Work from Home (WFH) is an add-on available with DialShree, which lets agents work without the internet and the computer or they can use their phone to take calls and use the system to use the features of the call center solution. It is a unique add-on with unique and helpful features.
4. It keeps on offering competitive features
We, at Elision, believe in offering competitive advantages to our clients. Thus, we have built the most competitive call center software solution of its time, called, DialShree. DialShree is one of the first call center software solutions that support unified communication.
DialShree is one of the call center solutions that allowed call center WhatsApp integration to use WhatsApp Web features within the call center software and there are many more futuristic features and functionalities that are adopted and provided to its users by DialShree to offer a competitive edge. We are now working on various AI (Artificial Intelligence) related feature development, such as chatbots to furnish DialShree with more competitive advantages.
All in all, DialShree is one of the best call center solutions. It is built to empower call center and any other business that wants to take advantage of the best contact center software. To know more, contact us.