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Top VICIDial Services We Offer with Years of Experiences

We, Elision Technologies Pvt. Ltd, have been catering to call centers for more than 13 years with different solutions and services. We have some proprietary solutions to offer such as DialShree: Omnichannel Call Center Software and we also offer services in different open source solutions. VICIDial is one of the open source solutions, we have expertise in.

For many years, we have been offering different services to VICIDial users. We have a team of experience VICIDial experts to benefit our customers. Along with generic installation, and VICIDial customization services, we also offer some exclusive services to our clients. In this article, we will share the top 3 services we offer with our years of experience and expertise in this open source call center software, called, VICIDial.

1. Call center CRM integration

VICIDial is a powerful call center solution, but it can become even more powerful by investing in call center CRM integration. We integrate any open source or third-party CRM (Customer Relationship Management) solution into VICIDial.

This integrated solution will let your agents deliver a personalized experience to your customers. This helps in increasing customer satisfaction and sales as well. We have been offering call center CRM integration for VICIDial solutions. Some of the popular VICIDial CRM integration services we have provided are as below:

  • VICIDial vTiger integration
  • VICIDial Salesforce integration
  • VICIDial Zoho integration
  • VICIDial SuiteCRM integration
  • VICIDial SugarCRM integration

2. API integration

Any business uses more than one solution to take care of different business operations. Some of them need to function in harmony. API integration of these software solutions with VICIDial provides a holistic solution. Moreover, it reduces manual efforts in managing and referring to multiple solutions.

One more reason for API integration with VICIDial can be increasing its functional capabilities. For example, API integration of different communication channels adds more communication modes into the VICIDial call center solution. Moreover, it helps in leveraging multiple other benefits related to an omnichannel call center solution. Some of the majorly used API integration of communication channels is as below:

  • SMS
  • Email
  • Fax
  • WhatsApp
  • Social media

3. Ready to use add-ons

As mentioned earlier, we have been catering to customers for many years with our VICIDial customization and other services. With our years of experience, we have identified some commonly used features and functionalities needed by the global VICIDial users. Thus, we have developed these features and functionalities as ready to use add-ons. Here is the list of VICIDial add-ons, which are ready to be integrated into your VICIDial call center software:

  • Soundboard Avatars
  • Disposition bucket
  • Hotkeys
  • Plug & Play APIs
  • Graphical reports
  • And many more

We are experts in VICIDial and we can provide any type of VICIDial customization services. We can build any functionality and we can integrate any APIs you need integration for. Moreover, we offer dedicated VICIDial expert hiring services as well. For more details, contact us.

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