Turnkey Call Center Solution for Insurance Agencies

We have been offering unified communication solutions to global customers belong to diversified industry verticals. Our call center solution, DialShree is one of the best and most popular products of our company. It has been in use by many companies for many years, including, different insurance agencies. Various insurance agencies in India and other countries such as Australia, the USA, Canada, etc. use DialShree: call center solution.

Read the case study on one of the leading Australian insurance agencies using our call center solution and CRM system with customization.

We offer a turnkey contact center solution for insurance agencies that are interested in enhancing their operations. To insurance agencies in India, we have a call center solution India along with the required hardware to offer. On the other hand, to global insurance agencies, we offer the best call center software.

There are many benefits of using a turnkey call center solution offered by our company such as:

• An array of features for the insurance agencies to support rich communication
• Call center automation introduces self-serving options to let customers or prospects take some actions autonomously
• Skill-based call routing to make sure prospect calls are connected to the most eligible and skilled insurance agent to increase the chances of sales
• Stick agent to make sure the known customers get connected to the respective personal agent assigned to them, so lead nurturing activities can be carried out in a simplified manner
• Call recording to assure the quality of the call and to support call screening to enhance training and quality assurance processes
• Call logs and reports to provide detailed views as major KPIs of the insurance agencies to make the required changes in the strategy and offerings
• Predictive dialer and other auto dialers to run sales campaigns with the highest productivity
• And many more features to enhance operations in an insurance agency

Along with a feature-rich call center solution, we also offer different customizations and integrations to meet the needs of an insurance agency.

Some of the majorly used custom call center integrations for insurance agencies are briefed below:

1. Call center web forms integration

We integrate website forms and third-party forms into the call center software. Therefore, whenever someone fills the form, all the details will be pushed to the DialShree turnkey call center solution. The lead will be automatically added to the outbound calling campaign and the prospect will be contacted further. This reduces manual efforts and speeds up the sales cycle.

2. Call center CRM integration

This integration provides more information about a customer or a prospect during a live call to the agent. This can help agents deliver more personalized responses to improve satisfaction. This integration also helps in increasing agent productivity as it automates some operations.

3. Call center communication channel integration

We can integrate any of the following communication channels into our call center solution to benefit an insurance agency:

• Video
• Email
• SMS
• WhatsApp
• Chat
• Fax
• Twitter
• Facebook

This can help insurance agencies to use unified communication to reach customers via their preferred modes of communication.

If you are interested in knowing more about this software and our other offerings for an insurance company, contact us.