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Success Story

3x Call Connectivity: How Finnable Transformed Collections with Auto Dialer Software

Higher Call Connectivity

Rise in Agent Productivity

Compliant Process

Reduction in Manual Dialing

Overview

Finnable is a fast-growing digital lending platform providing instant personal loans to salaried professionals across India. As their collections portfolio scaled, the team needed a high-volume outbound dialing solution that could eliminate agent idle time, integrate with their CRM, and keep every campaign TRAI compliant — without adding headcount.

As the company scaled its lending operations, the volume of customer interactions—especially in collections and repayment follow-ups—grew significantly. This made it critical for Finnable to build a communication infrastructure that could support high-volume outreach while maintaining consistency, compliance, and customer experience.

Challenges

What Was Holding the Finnable Team Back

Before DialShree, Finnable's collections team was operating on a dialer that couldn't scale with the business — and every gap showed up in daily performance.

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Frequent Call Drops
Network instability disrupted agent conversations mid-call — directly impacting recovery rates and borrower trust.
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No CRM Visibility on Live Calls
Every conversation started cold — agents had no borrower history, loan status, or prior interaction data during calls.
✕

Manual Dialing Wasting Agent Time
Agents spent most of their shift dialling manually — unanswered calls, busy tones, and dead numbers ate into productive hours.
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No Real-Time Visibility
Leadership had no live dashboard — performance data arrived end-of-day, too late to act on.
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Compliance Gaps on Outbound Calls
No automated TRAI compliance framework — every outbound campaign carried regulatory risk.
PRODUCTS & SERVICES

How DialShree Solved It

Finnable deployed DialShree's auto dialer with CRM integration and a dedicated collections workflow — purpose-built for high-volume outbound operations.

360° Borrower Context — CTI Integration for Collections

Finnable runs two teams on one platform — collections and sales. Both needed the same thing: complete borrower context before every call. Greeter's Click-to-Call API, integrated directly into Finnable's CRM, made that possible. Every call begins with the full picture on screen — and every outcome syncs back to CRM automatically when it ends.

✓Full borrower context before every call

✓Post-call data & recordings auto-synced to CRM

✓Unified workspace — no platform switching

✓Works across both collections & sales teams

Outcome: Higher PTP conversion — informed agents recover more debt and close more sales per shift.

15+ Collection Processes. Agents Always on a Live Call.

Finnable's collections team was spending the majority of every shift dialling manually — hitting voicemails, busy tones, and dead numbers. DialShree's predictive dialer on 1600 series eliminated all of it. Agents now connect only to live answered calls across 15+ active collection processes running simultaneously.

✓Predictive Dialing - Agents connect only to answered calls

✓15+ collection processes run in parallel

✓1600 series — fully TRAI compliant

✓96.53% reduction in agent idle time

Outcome: More borrowers contacted every shift — higher debt collection without adding headcount.

More Sales. No Idle Time with Auto Dialer

While collections runs on 1600 series, Finnable's 15-member sales team operates on dedicated 94 and 79 series — completely separated on the same DialShree platform. Sales agents use predictive dialing to stay on live conversations, with full CRM context on every call and zero overlap with collections traffic.

✓Dedicated 94 & 79 series — sales outbound only

✓Predictive dialer — always on a live call

✓Zero cross-contamination with collections

✓Both teams — one platform, one admin view

Outcome: Sales team at full capacity — compliant, focused, independent from collections traffic.

One Platform. Two Teams. Built for Scale.

Network instability was costing Finnable a recovery opportunity on every dropped call. Moving both teams to a stable cloud platform resolved that at the source — collections and sales on purpose-matched series, managed together on one infrastructure with no hardware dependency and no downtime risk.

✓3x higher call connectivity from day one

✓1600 collections · 94 & 79 sales — clean separation

✓Cloud-hosted — scales instantly, zero hardware

✓100% compliant — both teams, every campaign

Outcome: Stable, compliant infrastructure — the foundation that makes 3x connectivity and zero regulatory risk possible.

Real-Time Visibility Across Every Process

With 15+ collection processes and a separate sales team running simultaneously, Finnable needed one view of everything. DialShree's real-time dashboard gave admins live visibility across every agent, every process, and every campaign — collections and sales — tracked as it happens, not after the shift ends.

✓Live dashboards across all processes

✓DPD-wise outcomes tracked in real time

✓Recordings & logs auto-synced — audit ready

✓Supervisors coach agents mid-shift

Outcome: 79.26% rise in productivity — real-time DPD visibility drives better collection outcomes every shift.

Functional Environment of offered Solutions

Improved Call Connectivity

1500+ Agents

94 & 1600 Number Series

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