How to Increase Customer Engagement in Ecommerce Industry with Call Center Solution?

cx in ecommerce

The e-commerce industry has been booming for the past few years. The COVID 19 pandemic contributed to the further growth of this industry. There are multiple startup companies competing with some big brands and vice versa to position themselves in the cutthroat market of the eCommerce industry.

Keeping an engaging interaction between customer and business is necessary for the e-commerce industry and a call center solution can help doing this. Let’s understand how. (more…)

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