Elision Will Exhibit DialShree: Omnichannel Contact Center Solution Driven by AI Features at GITEX 2022

News Elison Technologies September 29, 2022

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We, Elision, are excited that we are going to be part of one of the leading trade shows and conferences in Asia and the world. We will be participating in GITEX as one of the exhibitors. Our team will showcase our top products and solutions during our exhibition on GITEX Global 2022.

Stand number: H6A-3

Venue: Dubai World Trade Center, Dubai

Date: 10 – 14 Oct 22

We are excited to be part of this event and showcase our top products and solutions to our stand visitors. DialShree: Omnichannel Contact Center Solution is one of the top and most popular unified communication products of Elision. We have been catering to businesses with this top solution.

“Customer care has been one of the integral aspects of businesses and an omnichannel contact center solution can help businesses level up their customer care game. Businesses can deliver excellent customer care services across different communication channels, more specifically, the favorite communication channel of their clients. It can also help agents to drive context-driven communication with the customers to make it a more meaningful business call. There are several advantages of using this software. We are going to showcase these benefits to our stand visitors and explain how they can benefit their organization. There is a huge need for this software in Dubai and other UAE-based countries. We are excited that we will be part of it”, shared the spokesperson of Elision.

DialShree: omnichannel call center solution is used by the leading brands worldwide. It has empowered several industry verticals. A single system can be used to run inbound, outbound, and blended campaigns. This provides ease of management to businesses as they don’t need to invest in multiple tools to handle different types of business calling campaigns.

DialShree supports all unified communication channels into a single call center solution to provide a truly reliable omnichannel contact center solution:

  • Voice call
  • Video call
  • Chat
  • SMS
  • Email
  • Social media
  • WhatsApp
  • Screen sharing
  • Web forms

It is an on-premise and cloud-based call center solution. Thus, a business can take advantage of its preferred hosting model.

One of the major USPs of DialShree: omnichannel contact center solution is that it is empowered with artificial intelligence-based features. It can automate the job of analyzing all calls for quality criteria using AI features.

Following are the AI-driven feature available in this AI call center solution with omnichannel communication support:

  • Call analysis (overall and individual)
  • Voice sentiment analysis
  • Voice emotion analysis
  • Call scoring (overall and individual)
  • Call transcript with speech-to-text converter
  • Call flow analysis
  • Silence detection
  • Over-talk detection
  • Agent scorecard
  • And more

In a nutshell, DialShree is a powerful omnichannel contact center solution, which will be showcased from H6A-3 to the stand visitors. To know more about our participation in GITEX or to book a personal meeting with our team, click here.

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