Smart City Solutions

Cities are now transforming to the smart cities in India and other countries as well. In this transformation, cities need various IT and VoIP solutions to introduce automation, streamline processes, and enhance results.

We, at Elision Technologies, have developed various smart solutions to transform traditional cities into smart cities. In fact, renowned smart cities are using these smart city solutions such as Gurugram, Agra, etc. These smart solutions can also be used by businesses and enterprises to take advantage of smart solutions. These smart solutions are indeed the smart VoIP solutions, but they can also be used with traditional PRI lines.

We have expertise in on-premises services and turnkey solutions to make sure the whole process of transformation is swift and hassle-free for our customers.

Quick Brief on Major Smart City Solutions:

Omnichannel Call Center Solution

We have built a customized version of our DialShree call center solution to provide the most advanced and competitive call center solution to smart cities. It has all features of an advanced contact center software solution. Moreover, it has some value added smart features and functionalities.

Major Functionalities:

  • WhatsApp integration
  • Social media integration
  • CRM integration
  • SMS support
  • Email support
  • Fax support
  • Video call support
  • Screen Sharing
  • Click to Call
  • Data Verification
  • Work from Home add-on
  • All auto dialers such as predictive dialer
  • All call routing rules such as sticky agent, skill-based routing, etc.
  • Live statistics
  • Graphical reports
  • DialShree Mobi app
  • And more

It is a feature rich business phone solution personalized with value added features and characteristics for smart cities. It supports both, internal and outbound communication. It also supports tenants, so if a smart city wants to take advantage of a multi tenant IP PBX system, then this software offers that as well.

Major Functionalities:

  • Interactive voice response (IVR)
  • Caller ID
  • Call forwarding
  • Blind call transfer
  • Attended call transfer
  • Music on Hold (MoH)
  • Personalized voicemail
  • Multi party conferencing
  • And more

Managing concerns, issues, and requests of people are one of the jobs in the smart cities. To provide a more reliable, traceable, and well organized manner of handing these concerns, we offer an IT help desk ticketing solution. Each unsolved concern or request will be shown as an open ticket and once it is resolved, the respective ticket is closed. The citizens can open a ticket for their concern on their own, or they can share their issue with the operator and the operator opens the ticket. The whole process of ticket assignment is automated and it provides many more benefits to the whole ecosystem.

Major Functionalities:

  • Ticket management
  • Automated ticket mapping
  • Assign priority to the ticket
  • Automated ticket assignment to the concerned person in the concerned department
  • Send alert to the senior manager if the ticket does not get resolved within a predefined timeframe
  • Ticket filters
  • Custom fields
  • Personal notes
  • Ticket tracking facility to the customer or citizen
  • Automated updates on the progress of the ticket
  • Reports
  • And more

Added Services

We propose various smart solutions from the above mentioned list and other smart solutions we have based on the operational requirement and the expectations of the city to become a smart city.

We also provide the required integrations to build a completely consolidated, well connected, and unified smart solution that handles assigned tasks flawlessly within minimum time with minimum to no human intervention.

Our experts can integrate:

  • Mobile app with the solution to streamline operations of web solutions and a mobile app such as grievance app
  • Epabx system
  • ITSM solution
  • GSM system
  • Wall-mounted monitors with the system to give monitoring tools
  • Solutions like CRM, ERP, attendance system, etc.
  • APIs such as social media, data push, security, and more

Case Studies

Some Indian smart cities are using our smart solutions. Explore the complete case studies here:

Gurugram

This smart city uses our call center solution and IT help desk ticketing solution to automate and streamline multiple operations. From handling the COVID 19 related concern calls for receiving requests for fire brigade, raise the issues of potholes, and any other concerns or requests one can think of are handled using our smart solutions.

Agra

This Indian smart city uses our call center software and IP PBX solution to build a centralized communication and collaboration ecosystem. From providing a quick way to citizens to communicate their concerns with the operators to take it forward and get it resolved to internal team communication, everything is handled using our smart city solutions.

We can empower your smart city and business with our smart solutions. Let’s discuss how. Contact us.