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DocTutorial Streamlined Admission Enquiry Calling with Elision DialShree

Enhanced Outbound Connection Rate

Agent Capacity Expansion

Improved Answer Rates

Reporting & Decision Making

Overview

DocTutorial is a medical education and e-learning platform offering comprehensive preparation programmes for medical students and graduates. Its courses cover MBBS, NEET PG, FMGE, INI-CET, NEET SS and PG Residency, supported by video lectures, question banks, test series, revision programmes and expert-led learning resources.

With prospective students enquiring about different courses and admission opportunities, managing these interactions requires a structured communication process, timely follow-ups and coordination between the calling team and CRM. To support these requirements, DocTutorial implemented DialShree, an integrated contact centre solution connected with LeadSquared CRM.

Challenges

Challenges: Managing Calling Productivity and Performance

As DocTutorial's admission enquiry operations required a structured and scalable calling environment, the organisation needed to address several operational requirements.

  • Managing High-Intent Admission Enquiries
    Prospective students enquire about different medical courses, programme details and admission opportunities. The calling team needed an organised way to manage incoming enquiries and ensure timely communication.
  • Need for CRM-Integrated Calling
    Managing calling activities alongside LeadSquared CRM required a connected workflow. Agents needed calling functionality integrated with the existing CRM environment to handle enquiry-related interactions more efficiently.
  • Inbound and Outbound Calling Management
    The organisation required a unified platform to manage incoming admission enquiries as well as outgoing follow-up activities without operating separate calling systems.
  •  Calling Performance Monitoring
    Monitoring agent activity, inbound answer rates, outbound connectivity and calling performance was important for maintaining visibility into admission enquiry operations.
PRODUCTS & SOLUTIONS

Our Solution to Doc tutorial

Elision implemented DialShree as a centralised calling platform integrated with DocTutorial's LeadSquared CRM environment. The solution combined two-way calling, outbound dialling and automated OBD/IVR capabilities to support the organisation's admission enquiry communication workflow.

DialShree Call Center Software

DialShree provided a structured calling environment to help agents manage inbound and outbound calling activities more efficiently. By supporting organized calling workflows, the solution helped agents focus on customer interactions and follow-up activities, along with scaled from 25 to 100 users.

CRM Integration with Click2Call

Integrating DialShree with LeadSquared CRM connected calling activities with the customer information maintained in the CRM. This integration helped agents work with relevant CRM records during calling activities and supported a more organized approach to customer follow-ups.

Reports and Agent Performance Visibility

DialShree's reporting capabilities provided visibility into agent-level calling activity. This helped administrators review calling performance, monitor team activity, and identify opportunities to improve productivity.

Functional Environment of Offered Solutions

The deployment enabled DocTutorial to establish a centralised calling environment integrated with its LeadSquared CRM.

100+ Users

LeadSquare CRM

Two-Way Calling - Inbound and Outbound

Cloud Telephony

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