DialShree: Turnkey, Omnichannel Contact Center Solution
We have provisioned a turnkey contact center solution to the bank and became the one-stop provider of software and hardware for the bank. We also provided on-site setup to simplify infrastructure setup. We built a hot marking feature for PMC bank to simplify emergency operations like blocking a credit card, net banking access, etc. We have also provisioned SMS and email facilities to support seamless communication via multiple communication channels between the bank and its customers.