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Category Archives: VoIP Products

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5 Major Reasons to Use Voice Broadcasting Solution

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5 Reasons To Use Voice Broadcasting Solution

Business can go extra miles if it maintains ongoing communication with its clients, vendors, prospects and staff. That’s the reason, the businesses use a wide array of communication tools such as, email, texting, phone, etc. One of the must have communication tool for any business is a voice broadcasting solution. However, there are some businesses that are unaware of the power of the voice broadcasting solution. In this article, we will share the top 5 reasons to use this communication solution as a part of your communication ecosystem.

What is the voice broadcasting solution?

Before we jump on to the benefits of this powerful communication tool, let’s understand what it is actually! A voice broadcasting system is a software solution that allows you to send a voice message to n-number of users. This campaign will ring the phone of your audience and when they receive the call, they will hear the voice message broadcast by you. You can use a professional audio prompt, text to speech or your own voice recording to run voice broadcasting campaigns. This solution is also known as audio broadcasting, call broadcasting and call casting system.

Now, as you are aware of the concept of the voice broadcasting solution, let’s understand the 5 major reasons to use it:

1. Personalized Communication

As mentioned above, you can record a voice message in your own voice and send it to your all or selected contacts. Imagine a CEO of the company wishes or shares something to its clients or staff and its impact!

2. Fast

Using call broadcasting solution, you can send a voice message to a few hundred to millions of people in a one go. You don’t need to write a formal email; you don’t need to call or message individually. All you need to do is create a campaign in your easy to use GUI based voice broadcasting system and run it immediately or schedule it and your message will reach to millions of people without much hassle.

3. Cost Effective

You might be thinking that the call broadcasting solution is expensive and using it can be an expensive affair! The fact is different than this. The voice broadcasting solution runs on SIP protocols which offers cheaper voice services compared to other traditional communication systems. Also, it is software based solution so the investment in its maintenance will be affordable, too.

4. Nurture Relationship

Running regular voice campaigns will get you closer to your customers and prospects. It will help you win the customer loyalty as well as you can get benefits of cross selling and up selling. Along with customer, you must run voice broadcasting campaigns for your staff and vendors to assure long term relationships.

5. Track Campaigns / Communication

The voice broadcasting solution is an advanced communication tool that comes with extensive reports. The reports will give concrete data that you can rely upon. You can track all calls, retries, response rate, and many other key performance indicators. As we all know, these data can be used to improve processes and future campaigns.

Concluding Note

The voice broadcasting solution is a powerful and personalized communication tool that has benefited many businesses with empowered operations, personalized communications and consolidated relations. Your business can be the next to leverage all these and many more benefits.

Let’s connect so we can show you a demo as well as discuss about the call broadcasting solution and its benefits in regard to your business.

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On-Premises vs. Cloud Solutions: Key Differences

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Cloud vs On Premises Solution

In IT realm, it is common to hear a question about cloud vs. on-premises solution. There is always a debate which one is better and which is not! The fact is, both are good at their own places and the real question is which is better for you.

It highly depends on your preference, but to help you in process of making choice, today, we are going to share top 5 key differences between on-premises and cloud based solutions based on common factors.

1. Data Security

It is one of the most important factors to think about while we are talking about on premises solution and cloud based solution. In on-premises setup, your data, applications and other infrastructure will stay within your company premises or data center. On the other hand, in cloud setup, you are putting everything on a shared server aka cloud server.

As you can perceive the on-premises solution can be better in terms of security while we give a critical thought. Of course, the cloud server takes required steps to keep data secure still you are sharing data with 3rd party and there can be certain threat or data security compromise issues.

2. Ownership

In on-premises solution, everything, including, but not limited to, hardware and software are stored on your premises and give you the highest level of ownership and we are not exaggerating by saying, an on-premises solution gives you 100% ownership of data and your IT infrastructure. However, in a cloud environment, you don’t own infrastructure; you just lease it.

Furthermore, you share data with them, which can be used by them for certain reasons which they generally mention in a long agreement and T&C page which we generally skip to read. Here, you don’t transfer ownership of data to a 3rd party service provider, but, yes, you do give them some rights to use it.

3. Remote Access

The on-premises solution can be accessed remotely with remote applications and cloud solutions are globally available by default. Thus, in both cases, the solutions are available for remote access.

4. Response time for operations

In the on premises solution setup, you own complete infrastructure and you can run any operations at the speed you want to have! However, in cloud based infrastructure, it takes some hours to days to finish an operation because you need to raise a ticket which is then reviewed and operated by the team of cloud service provider. This process may take time, which is often longer than the solution which is installed on-premises.

5. Cost

The on-premises solution requires a considerable capital investment to setup the solution. However, it is just one time investment which comes with lifetime benefits. On the other hand, with cloud based solution, you can lease some cloud space which can fit into your current requirement and budget. In future, you can increase space as and when required by paying more. Thus, in cloud solution, you have this flexibility of pay as you go.

These are the top 5 key differences between on-premises vs. cloud based solution. Feel free to contact us to get answers of any query you may have in mind!

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CRM System and Call Center Solution Integration: Top 5 Benefits

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The customer is now in the focal point of any business, no matter what industry it is. This has increased the demand of customer care and customer support centers.

There are many call centers, customer support centers and customer care centers who work 365 X 24 X 7 to ensure the best user experience. Any of the earlier mentioned customer care center will require 2 main solutions to give the best possible user experience:

  1. Call Center Solution
  2. CRM (Customer Relationship Management) system

The major problem here is, these 2 are completely different systems in itself. Of course, there are a few CRM integrated call center software available in the market, but those solutions have a very basic CRM system. As a solution, one may use separate full fledged CRM systems with Call Center CRM Integration.

This integration can be done with any type and size of call center software and CRM system, including, open source and 3rd party. To name a few, you can perform integration of any of the mentioned CRM solution (A) with any of mentioned call center software (B).

A. CRM Solution

i) vTiger
ii) SugarCRM
iii) Zoho
iv) Custom or 3rd party CRM solution

B. Call Center Software

i) VICIDial
ii) Custom or 3rd Party call/contact center software

The CRM and Call center solution integration solution furnishes an organization with many benefits.

Top 5 benefits of integration of call center and CRM solution are briefed below.

1. Single Sign On aka Window to manage both, CRM and Call Center Solution

The major benefit of this solution is that you will be able to manage, operate and use, both, CRM solution and call center software from a single screen. In a clearer language, you will be able to use all major and most vital features of call center solution from CRM system and vice verse.

This means the agents will not need to switch among these 2 systems to use those. They can easily fetch and update the CRM record from the call center solution itself. At the same time, it can be provisioned that the call center dialer gets available within the CRM solution.

2. Ease of Use

As mentioned in the former point, once you integrate call center solution and CM system, you will be able to use both of them from a single screen. This makes it easy to use for agents and even supervisors. Now, they don’t need to juggle between 2 different screens. Everything is available within a single screen. This makes usage of call center software and CRM system very easy.

3. Fewer Errors

As mentioned with CRM call center integration, both systems can be managed from a single screen. Thus, it reduces the human error ratio, which can be high when they need to handle a call from the window of call center software and switch back to the CRM system window to fetch data related to the lead or update the record during or after a call. This problem is completely resolved with this solution.

4. Increased Productivity of Agents

Even if it is a matter of a few seconds to switch back and forth between 2 different screens, and even if it takes only a few minutes to locate the correct records and make changes during the call which is managed by the call center solution, it would affect the overall productivity of an agent. This concern can be resolved with Call center CRM solution integration by saving a lot of time of the agent.

5. Increased ROI

The saved time, increased productivity, reduced errors, and ease of use collectively contributes in increased ROI (Returns over Investment) for any call center, customer care or support center.

If you have any question or looking for CRM Call center solution integration service, contact us.

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