How Can DialShree Help in Increasing Debt Collection for Healthcare Industry?
People are more conscious about their health nowadays. People invest in health insurance, mediclaim, etc. People also get regular body checkups to stay healthy and fit. Moreover, the healthcare industry has become quite advanced now and therefore, there are many offerings along with traditional healthcare services. From annual health checkup plans to cosmetics, healthcare membership, and many other healthcare products are available for regular customers. Read More
Guide on Effective Call Center Optimization
Call center optimization is necessary to improve performance, productivity, customer satisfaction, business, revenues, etc. Along with the best call center solution and skilled agents, a strategic approach is a must for call center optimization.
In this blog post, we will share a complete guide on effective call center optimization.
1. Define KPIs
Call center optimization is nothing more than the improvement of different aspects in a call center to optimize operations, policies, and overall performance to increase ROI (Return over Investment). For call center optimization defining KPIs (Key Performance Indicators) is necessary. Read More
Tips for Inbound Call Center Agents to Improve Performance
Call center solutions support all types of campaigns:
- Outbound and
Depending on the major functional area, a call center can have either inbound or outbound operations. In both cases, agent performance matters. In this blog post, we will share the top tips to improve agent performance working in an inbound call center:
1. Get familiar with the call center solution
Tips to Define an Effective Call Center Management Strategy
Customers first contact a call center as part of the standard to discuss their needs and issues. More than 50% of communications are still phone calls in any call center. Therefore, it is necessary for a call center to define and execute an effective call center management strategy.
Here are the top 5 tips that can help you define an effective call center management strategy:
1. Hire experienced agents
If you have a team of experienced agents, then half of the job is done. Read More
We Have Launched Customer Profiling Feature in DialShree
We are happy to announce the launch of the “Customer Profiling” feature in DialShree: Contact Center Solution. All existing and future users of DialShree can get access to this amazing and must-have feature.
What is customer profiling?
It is a value-added and on-demand feature that will be available exclusively to the users of DialShree: Contact Center Software. This feature can show all inbound and outbound interactions of a customer from the beginning to the till now during a live call to the agent. This feature also allows agents to explore the interactions of the customer within the selected date range during a live call or later. Read More
How a Hospital Can Handle Abandoned Calls with a Contact Center Solution?
Hospitals have been adopting multiple technology tools to improve the patient experience. Just like many other industries, the healthcare industry also faces high competition. That is why focusing on improved patient experience is necessary. Technology tools such as an omnichannel contact center solution for the healthcare industry can help hospitals to overcome multiple roadblocks. One of the roadblocks that an omnichannel contact center solution helps in overcoming is dealing with abandoned calls. Read More
How to Write an Effective Call Script in 2021?
Call centers invest so much money in hiring the right agents and talented supervisors, buying a feature-rich call center solution, etc. All of this can fail if their call script fails. A call script is often considered one of the standard features available in the call center solution, but it has much value in a successful campaign. This is the reason it is necessary to get an effective call script. Read More
Which Are the Must Use Phrases in a Customer Care Center?
There is a one really useful proverb, called “Words Matter”. What you speak makes a huge impact on someone. In the call center and BPO industry, it is even more important. Whether a call center is offering customer care services or if it runs lead generation campaigns, words matter.
Agents need to know the right phrases to use during each conversation. In a customer care center, this becomes even more important. Customers get upset and furious about the fact that some things are not working as per the expectations. At that time, using the right phrases and be empathetic words is necessary. Read More
Tips and Strategy to Improve Collection in Collection Centers
Collection agencies need to take care of the tough job of reaching out to the people and ask them to pay the EMIs by the due dates. The collection agents are like assistants for many people that help them pay their EMIs on time for loans, credit card bills, etc. Collection agents give reminders and also help customers pay with convenient payment options such as on-door cash or check pick-up, online payment processing help, etc. However, in many cases, people do not pay their EMIs on time. Read More
Collection Analytics That You Must Know
Collection agencies specifically work for debt collection to collect EMIs for loans, credit card bills, mortgages, etc. Along with having skilled agents, the collection companies also need the best tools such as a contact center solution.
The contact center solution offers features like predictive dialer, lead grouping, etc. to speed up the process of collection calls. However, still, this is not it. The collection companies will also require add-ons. We have developed a specific add-on, called the collection module. Read More