Elision Launched Cloud Call Center Services
We are glad to announce the launch of cloud call center services in India. It means any Indian call centers and businesses can now use SaaS (Software as a Service) model based call center services.
Call centers in India or any businesses interested in using a powerful call center software solution can take advantage of this service.
Key benefits of using this call center services are listed below: Read More
Why VPN Access to Call Center Solution Is Not the Right Choice for Remote Work?
A majority of call centers are adopting work from home work model similar to many businesses. There are two effective ways to securely access call center solutions from remote locations, so agents and supervisors can work from home.
- Access call center solution via VPN (Virtual Private Network)
- Use cloud call center solution
Generally, accessing call center software via a VPN sounds like an easy option, but let me tell you, it is not the right thing to do. Read More
Top 4 Characteristics of DialShree Empower Call Centers
DialShree is a household name in the call center industry. It is one of the most advanced omnichannel call center solutions. It can be used with traditional call center software features as well as it can be used with futuristic features.
In this article, I would like to share the top characteristics of DialShree: Call Center Solution that makes it the most loved call center software among call centers and it also empowers call centers:
1. Supports server hosting and cloud hosting Read More
Cloud Call Center Solution and Its Top 5 Benefits
Cloud call center software is in use for many years now, but the world novel COVID 19 has increased adoption of it.
In simple words, cloud call center solution is a call center software hosted on cloud space. Similar to all other cloud solutions, the cloud call center solution also lets its users leverage many benefits. In this article, we will cover 5 major benefits of using a cloud call center solution: Read More
We Delivered Smart Solutions to Gurugram Smart City
We are glad to share that we have delivered smart solutions and supportive services to one of the Indian smart cities, namely, Gurugram.
Gurgaon, now known as Gurugram, is one of the well known smart cities in India. GMDA (Gurugram Metropolitan Development Authority) planned a strategic transformation of this Indian city to become a smart city. To transform it into a smart city, multiple infrastructural and procedure related changes are carried out. Read More
WhatsApp into Call Center Dialer and Its Major Benefits
Call center solutions are now becoming more advanced in terms of features and functionalities. The primary functionality of a call center solution is to offer reliable communication tools and thus, call center dialers are now adding more and more communication channels in it to offer an omnichannel call center solution to its users.
WhatsApp has gained massive popularity as a communication tool and that is why it is considered as a must have communication channel in any software claim to offer unified communication. Read More
Tips to Use Skills based Routing Efficiently
Almost all modern call center software is equipped with a variety of call routing rules to increase agents’ productivity and customer satisfaction. Skill based routing is one of the advanced call routing features that will let you utilize the full potential of your agents. That’s the reason almost all call center solutions come with this feature.
Having skill based routing feature doesn’t finish your job. You have to take certain steps to make the most out of it. To help you assure that you use your skill based routing efficiently. Here is a step wise guide. Read More
Use Cases of Call Center CRM Integration during the Pandemic
It’s been a while, but there is still no effective cure or vaccine available to deal with the world novel Coronavirus. Still, millions of people are sick because of this disease, and thousands have lost their lives. Even if the COVID 19 is not really under control in a majority of countries, the governments have started lifting the lockdowns. There are some safety measures advised to stay safe. However, the best safety measure is to avoid going out as much as possible.
There are multiple digital tools, which can be used during this pandemic to work from home and still effectively. Today, we will talk about one of as such tool which is a CRM integrated call center solution. Read More
DialShree Mobi and Its Top Benefits
DialShree Mobi has started benefiting businesses that use call center solution and want to take advantage of a remote working model. In this article, you will learn more about it.
What Is DialShree Mobi?
It is a call center dialer mobile app. It is one of the leading mobile applications available for the call centers and similar businesses that run inbound and outbound calling campaigns.
DialShree Mobi is now also available in the Google Play Store and registered DialShree Mobi users can start using it to run inbound and outbound calling campaigns via their Android phone. Read More
Why Call Centers Must Use Data Verification?
Call centers need to deal with massive data in their day to day operations. Each call and each conversation are important in a call center. This is the reason, call centers invest heavily in talented agents and the best call center solution. Furthermore, call centers invest in ongoing training of their team and upgrading their tools and processes.
Do you know call centers can further excel in the performance by using the Data Verification module?
In fact, it is very much important to use it. Read More