Role of Social Media in Call Centers for Improved Customer Satisfaction
With billions of users using one or more social media sites, social media has become one of the primary modes of communication for any business. Whether a business is interested in reaching a wider audience or interested in maintaining a positive brand reputation, effective use of social media is necessary.
Call centers majorly focus on customer satisfaction and sales. Read More
Call Center Solution with Unified Communication and Its Impact on Customer Experience
The call center solution has been one of the leading tools that empower industries to deliver excellent customer experience. With the advancements in this solution, the businesses using this software can lift up customer satisfaction and experience even more.
One of the advancements that happened in the call center software industry is the integration of unified communication channels into the call center software. This type of call center solution is also known as an omnichannel call center solution and a contact center solution.
We Have Launched Technology Tools for Healthcare Industry
We are extremely happy to make an announcement of the launch of technology tools for the healthcare industry. We have launched multiple technology tools to enhance communication, productivity, and patient/ customer experience in the healthcare industry. We have been catering to some leading healthcare organizations such as CIMS: Multi Specialty Hospital, Sterling Diagnostic Center, and more. Read More
Call Center Solution Advancements that Reform the Customer Experience
Call center solutions have been reforming customer service, sales, loan collection, and other campaigns. Each passing year, more and more businesses have started adopting this software. The companies like ours, innovate different features and advancements to empower the users of call center software.
In the past few years, much advancement has happened and in this blog, we will share the top 5 advancements for you to understand how they reform customer experience in businesses and call centers. Read More
Elision Tools for Video KYC in Banking and Fintech Industry
We, Elision Technologies Pvt. Ltd, have been catering to different industry verticals with our feature-rich tools. In this blog, we will share how some of our tools help the banking and Fintech industries.
We have been offering different solutions and tools to the banking industries and each of them is loaded with some amazing features. All features are built to strengthen different operations and departments of any bank and Fintech organization. Read More
How Contact Center Solution Flourishes Rental Car and Cab Business?
Contact center solutions have their applications in almost all industry verticals. There are many businesses that are flourishing by using a contact center solution and the rental car and cab business is one of them.
In this blog, we will share how a contact center solution with unified communication support helps rental car and cab businesses to grow faster.
To run a loyalty program Read More
Benefits of Using Secure IVR of DialShree: Call Center Solution in Banks
DialShree is a popular call center solution, which is used in all industry verticals. It has a wide array of features and each feature is crafted with an excellent and advanced functional logic. Therefore, even a standard feature of DialShree: call center solution provides superior functionalities.
In this blog, we will share how an IVR (Interactive Voice Response) feature available in the call center solution, DialShree benefits banks in multiple ways. Read More
How to Motivate Remote Agents to Work Productively?
Working from home is not tough if this is the model you have been using for years, but if you have switched from an on-premise call center or business to a remote one, then you may face multiple challenges. To help you overcome these challenges, we have come up with some useful tips. These tips are related to keeping your agents motivated to work productively. As you know productive staff means smooth operations and steady revenue generation.
So let’s explore the major tips to help your agents work productively. Read More
Call Wrap up Time and Tips to Improve This KPI
In a call center, there are many KPIs to measure. Depending on the type of call center, the KPIs (Key Performance Indicators) get measured. Agent productivity is necessary to measure and improve in all call centers. One of the important KPIs related to agent productivity is call wrap-up time.
In this blog, we are sharing what is call wrap-up time and we will also share the top tips to improve this KPI by reducing overall call wrap-up time. Read More
Tips and Tricks for Outbound Call Centers
Outbound call centers often face more challenges than inbound call centers because they often focus on difficult goal conversion. Outbound call centers may run campaigns to increase collection, sales, lead generation, etc. These campaigns need skilled agents and the best call center solution. Along with these two, some expert tips can help outbound call centers to thrive. Read More