Call Center Software – The Perfect Tool to Expand Business

Call Center Software – The Perfect Tool to Expand Business

Businesses usually find it difficult to meet the demands of their customers. Especially in a smaller business, the problem aggravates due to crunch in manpower and capital investment. On the other hand, the present business scenario is hard-pressed with customers’ demands for immediate results and timely response. Is there a solution to this problem? Yes, there is. Why not have centralized systems that can handle all the calls from customers? Elision has the perfect solution for you. Read More

Difference between Contact Center Solution and Call Center Solution

Difference between Contact Center Solution and Call Center Solution

Difference between Contact Center Solution and Call Center Solution

The trend of dialing the customers’ numbers for prospecting or attending calls on the landline is outdated. Due to the flexibility offered by the software solutions even a small department of customer support in a company is furnished with the call center or contact center solution. However, most of the time people interchangeably use the term call center solution and contact center solution. While the fact is that both solutions are different from each other. Yes, the difference is not that big. However, there is a fundamental difference in these 2 different types of solutions, namely, call center solution and contact center solution. Read More

Elision Launched VICIDial SuiteCRM Integration

Elision Launched VICIDial SuiteCRM Integration

Elision Launched VICIDial SuiteCRM Integration

We have been offering expert call center CRM integration services to integrate various call center solutions with different CRM (Customer Relationship Management) systems. This time we have launched the VICIDial SuiteCRM Integration service.

Call center solution and CRM systems are major functional tools in many call centers and enterprises. We offer integration of these two systems to provide an array of benefits to our customers. We can integrate any call center solution and CRM system. We are glad to announce that in our range of call center CRM integration services we are adding one more popular integration service:  VICIDial SuiteCRM Integration. Read More

Call Center Solution with Web Form Integration to Speed Up Lead Conversion

Call Center Solution with Web Form Integration to Speed Up Lead Conversion

Call Center Solution with Web Form Integration to Speed Up Lead Conversion

Once upon a time, the call center solution was used by the big call centers, KPOs and BPOs only. However, the time and the utilities of the call center solutions have changed a lot. The advancements in the call center software industry and increasing need of the best customer experience has enforced standard businesses to buy the call center software to setup an in-house call center or customer care center. Today, we are going to talk about one of as such innovative invention in the call center industry: Web form integration in Call Center Software.

What is Web form integration in the Call Center Solution?

The VoIP companies and call center software provider offer a wide range of customization services to fit in the business needs of the companies. One of as such range of services is the integrations in the call center software. Read More

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

VICIDIal vTiger Benefits

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

Both, VICIDial and vTiger are well known open source solutions. It is largely in use by small to big scale enterprises. VICIDial is a very popular contact center solution that can provide a robust platform to run a small to large scaled customer care center. On the other hand, vTiger is a powerful customer relationship management solution that can make lead management simpler and accurate. The VICIDial vTiger integration bestows a prevailing tool to a call center, customer care center and a sales department of any enterprise. Let’s unveil the top 3 benefits of vTiger and VICIDial integration:

Fetch and manage all customer data stored in vTiger within VICIdial to SAVE TIME Read More

Must Evaluate Metrics in Call Center Solution to Improve Performance

Must Evaluate Metrics to Increase Call Center Performance

Must Evaluate Metrics in Call Center Solution to Improve Performance

Just like any business, call center business owners also strive to improve performance of their staff and overall business so they can assure the success of their call center. The tough part here is often the business owners are clueless about the possible actions to be taken in this direction despite the fact they usually use one of the best call center software. The reports in the call center solution are often considered as bread and butter for the definite success in call center. The reports provide many useful metrics to the call center owners and managers which help in identifying possible weaknesses which are working as roadblocks in the way of growth. In this blog post, I will share about top 3 metrics that call center owners can use to improve performance which improve revenues and ROI as well.

1. Call Queue Time

The call queue time and average call queue time are two metrics available in the call center solution. Read More

How to Increase Customer Satisfaction in Your Call Center?

Tips to Increase Customer Satisfaction in Call Center

How to Increase Customer Satisfaction in Your Call Center?

Customer satisfaction is very important in call centers and support centers. In fact, the customer satisfaction rate defines success and growth rate of the call center. To increase customer satisfaction call center often invests on the best call center software as well as hire the most experience supervisors and trainers still they struggle in increasing customer satisfaction. If your call center is facing the same situation, fret not as in this blog, you will learn about the top 3 tips to increase the customer satisfaction.

  1. Put best agent to remove major dissatisfaction reasons

Often some of the biggest complaints of the customers are that the agents who handle their call don’t have required knowledge or they need to explain the same thing again and again to different agents as well as the call hold time is usually longer. Read More

Top 3 Key Benefits of Call Center CRM Integration for Call Centers

Key Benefits of Call Center CRM Integration

Top 3 Key Benefits of Call Center CRM Integration for Call Centers

For any call center the most important thing is to increase the success rate and for that a majority of calls have to give “First Call Resolution” to the callers. There are many actions that the call centers can take to take required steps in achieving the goal of increasing first call resolution. One of as such action that the call center can take is integrating the call center solution and CRM system with the expert call center CRM integration service. The call center CRM integration provides some special features which are not available otherwise. Once you get those features, you can gain many benefits to increase the success ration. In this article, I will share the top 3 key benefits one can leverage with call center CRM integration.

1. Increased accuracy

A majority of customers complains that the agents in the call center don’t hold enough knowledge of the product or service they offer. Read More

Guide on Cloud Contact Center Solution

Cloud Contact Center Solution

Guide on Cloud Contact Center Solution

The call center industry is very big and there are many jargons in this industry. Often people get confused or take two different terms as synonyms. We, being one of the leading call center solution providers, bring today an article on the topic of cloud contact center solution. In this article, we will share all require details related to cloud contact center solution which will help you understand it and all other interrelated facts related to the same.

What is Contact Center Solution?

Before we understand the cloud contact center solution, it is necessary to understand what contact center solution is. People often use call center solution and contact center solution terms interchangeably which isn’t right. Read More

Call Center Solution: Futuristic Features

call center software

Call Center Solution: Futuristic Features

Call center software is a major contributor to the success of a call center. It helps in increasing productivity of agents in the call center, which increase the customer satisfaction. In summation, it increases the revenues and ROI of the call center. This is the reason it is worth investing in the best call center solution. There are many call center solutions in the market which claim to be one of the best call center software. However, often many of these call center solutions miss the most important features which are needed to bypass the competition and gain other benefits one would expect from the call center solution. Of course, the call center solutions usually have the basic features, but what’s more important is to have is the futuristic features which give the business of call center a competitive edge. In this article, I will share the top 5 futuristic features, which your ideal call center solution must have:

Advanced Call Routing Rules

Almost each call center software claims to have the most advanced call routing rules, but the fact is many of those miss to have the modern call routing rules. Read More