What is Customer Journey Mapping and Why is it Important?
Making customers happy starts with understanding their point of view. Sometimes, while interacting with the brand, the service does not meet expectations. In this case, there is a need for customer journey mapping in a call center solution. To identify these moments, you need to create a customer journey map. This map allows brands to visually understand the entire customer experience, anticipate problems that can occur at each stage, and ultimately actively find solutions. There are four reasons why a brand should create a customer journey map.
Reasons Why Customer Journey Mapping is Important: Read More
Key Benefits of Auto Dialer Software for Call Center
Auto Dialer or the automatic dialer transformed call center tasks in a short time. As the name suggests, an Auto Dialer is an outbound calling system that allows you to dial automatically from a list of phone numbers.
While using the automatic dialer, users can choose from various types of automatic dialing techniques (predictive dialing, preview dialing, and power dialing) depending on their exact communication needs. However, it is important for both home users and enterprise users to understand some of the key benefits of auto-dialers which make Auto Dialer a perfect tool in the call center solution. Read More
How CRM System Empowers Call Centers?
Call center is a gigantic industry. That’s why many tools are invented specifically to benefit this industry with the power of advanced technologies. The call center solution is the most used software in the call centers. In fact, some call centers use only this solution in their organization and nothing else. Definitely, the call center dialer software which is loaded with a wide array of features is the best solution and must be in the kitty of the call centers, but there are some more solutions that can be used in the call center industry to increase efficiency and efficacy. Read More
Tips to Use Voice Logger Solution in Call Center Software
Call center solution comes with a wide range of features. These features make it perfect to run all different types of call center campaigns. One of the most important features of the call center dialer solution is the Voice logger aka call recording.
Some call center software solutions offer limited functionality as part of call recording and some call center solutions such as DialShree offers a wider array of features to increase its benefits. You must get the dialer with advanced call routing rules. Read More
API Integration in Collection Module Doubles Its Power
The call center industry is really big. All different industry verticals run call center campaigns to assure all operations are running perfectly. To run these operations, call centers use call center solutions. Generally, this solution comes with features that automate many operations in the business. Still, there are some business specific operations that need to be taken care of manually. This wastes a considerable amount of time of the agents and supervisors. The best solution is to get a customized call center software solution. Read More
How Call Center Dialer is Useful in Call Centers?
There are many benefits of call center dialers and today managers vouch for the advantages of predictive technology to give an edge in customer service, satisfaction, customer management, customer retention, and customer profitability.
Elision DialShree Predictive Dialer is a software-based Dialer which assists organizations in doing away with expensive telephony boards and other related hardware which come with increased maintenance costs. Read More
VICIDial vTiger Integration Guide
Whether we talk about call centers or we talk about non-profit or profit organizations, all can use call center solution and CRM system to gain some amazing benefits. For various reasons, the VICIDial has been one of the most popular call center software. On the other hand, the vTiger is one of the widely used CRM systems. There are many companies that use both of these solutions and switch back and forth to access different features of these two most powerful solutions involved in lead generation, support and customer care tasks.
What is VICIDial vTiger Integration?
As mentioned earlier, both of these solutions are commonly used in many call centers and companies. Read More
Tips to Increase First Contact Resolution in Call Center
For every company, solving customer queries is the first and foremost goal. The businesses must resolve customer problems else users will drift away from their services. First contact resolution, FCR, requires more than just employing friendly agents. To assist the users properly, the businesses require a culmination of agent training, efficient contact center protocol, and a robust omnichannel solution. Here are five ways to achieve FCR in your business or call center:
Discuss goals with your staff
To serve the customers in a better way, agents need to know what the company is aiming for. Read More
Collection Module for Call Center Solutions
Collection business is one of the biggest businesses in the call center industry. The call centers run campaigns to remind people to pay their EMIs on time. The EMIs can be for mortgages, loans, automobile, etc. Generally, the businesses use the call center solution studded with a wide array of features. However, the working model of the call centers running campaigns for collection is different than the traditional call center campaigns. Also, there are many call centers that provide calling services for collection. Thus, we have developed a feature rich collection module. Read More
How to Make Call Center Service Effective?
The companies need to satisfy their customers in every possible manner they can. Their obligation does not come to an end when they close the sale, rather it starts from that specific point. The after-sales service binds the customer to the brand or company. It involves guiding and helping the customers or potential customers with any type of issue which they may face during or after the purchase of the product or service. If representatives can help the customers with any problem or query, then it would enhance the customer’s experience. Read More