How to Improve Results of Collection Calls?
Collection calls are not easy. Often people give various excuses or try to trick the agents calling for collection. Of course, collection agencies, invest in training agents to handle collection calls more effectively and get the most advanced call center solution.
But, is this it?
Getting a call center solution and giving the training is sufficient to increase collection and debt payments?
Well, the answer is no.
There is something more a collection agency and all collection agents need to do to increase debt payments. In this blog, we will share the top 3 tips for collection agents to improve results. Read More
Auto Dialer and Other Automation Features to Benefit You
Call center solutions come with excellent features to benefit call centers. Depending on the availability of automation, advancements, and other functional competence, the call center software can be used. Many people have started investing in a hosted call center solution to ensure they have access to the best and the most advanced features of the call center solutions. Read More
Major Advantages of an Omnichannel Call Center Solution
Call centers use call center solutions to handle customer support requests and other campaigns. A call center solution usually comes with a wide array of features. However, customers are now aware of those features. They are aware of the quality of services and the convenience of reaching out to the support center. Therefore, to deliver a better customer experience and improve results an omnichannel call center solution becomes necessary for call centers. However, if you are still wondering whether to invest in an omnichannel call center solution or not, then you will get the answer to this question. Read More
How Call Center Solution Technology Transforms Collection Industry?
The collection of payment is often a troublesome and tedious process, but very much important. Therefore, many companies and organizations outsource this work to collection agencies. This business has become so big that a whole new industry has emerged, called, collection industry.
The collection agencies used to follow the process of physical visits at the debtors’ house or office and calling with traditional phone calls. Read More
Major Tips for Effective Call Center Management by Industry Experts
Call center management is a crucial part to run a call center or similar nature business. The COVID 19 pandemic has changed the dynamics, which demand fine-tuning of strategies. In this blog, we will share the top 4 tips to be more effective in the management of a call center and how to cope up with any situation now and in the future.
1. Move to the cloud
It is not only about a call center solution, it is also about your all infrastructure and IT tools. Read More
How Hosted Call Center Solution Makes Earn More in Invest Less True?
With none other than a hosted call center solution, you can earn more in less investment. This is true and in this blog, we will share how it can be proved. Are you ready to explore this amazing way of making more money within a minimum investment?
If you run a call center, collection agency, or a business, which uses a call center solution, this blog will help you know another side of the hosted call center software. You will know how it is the only software, which lets you make more money and at comparatively low cost compared to off shelve call center software. Read More
Major Advantages of Unified Communication in Businesses
Communication is an important part of any business. To meet the demand of customers and gain other competitive advantages, unified communication has been crucial nowadays. In this blog, we will cover what unified communication is and how it is beneficial to businesses.
What is unified communication?
Unified communication is a union of all communication channels such as voice and video, chat, SMS, WhatsApp, Twitter, Facebook, etc. A system or software, which lets you use and control all communication channels within a single system, is called a unified communication solution. Read More
Call Centre Shrinkage Can Shrink Your ROI
Call shrinkage is one of the most important KPIs, which needs to be monitored. However, often call centers ignore or unknowingly avoid keeping eyes on this KPI. This performance indicator is more crucial because it directly affects your Returns over Investment (ROI). In this blog post, you will get answers to the following questions:
- What is call shrinkage?
- How call shrinkage hampers ROI?
- How to control call shrinkage?
Please note, to measure, compare, and improve this KPI, you need to have the value in percentage, means ratio. Read More
How to Become an Agent Customers Love to Talk With?
Agents are representing a call center to the customers and callers. Therefore, it is necessary for them to be sensitive and sensible besides following professional conduct. A call center solution provides many features to empower call center agents, but in the end, it is all about individual skills.
An agent deals with many people in a day and each may have different natures, language, state of mind, etc. In any situation, an agent needs to be professional as well as sensitive towards the customers and their concerns. Read More
Major KPIs of Collection Agency for Call Center
Due to increase demand and easy availability of loans, the number of collection agencies has increased. The standard tools and processes cannot meet the operational needs of these collection agencies. To save time and boost performance, collection agencies need to invest in more specific tools and processes. For example, standard call center solutions are not enough to meet the operational needs of collection agencies. Therefore, they need to obtain a call center solution, which has customized features to let collection agencies perform their operations.
We, Elision, have developed a collection module for the users of our proprietary call center solution, namely, DialShree. Read More