Communication is an integral part of many businesses. In fact, for some industries like BPO, KPO, call centers, etc. communication is the main operation. In this type of business, it becomes necessary to use tools that can help in increasing the call connect rate.
The call connect rate defines the success of not only a campaign, but also a business. Thus, it becomes necessary to invest resources to increase the call connect rate in 2023. (more…)