Top Reasons to Use DialShree Call Center Solution in India

Reasons to Use DialShree Call Center Solution

Top Reasons to Use DialShree Call Center Solution in India

DialShree call center solution is popular all across the globe. Hundreds of call centers and small to large scaled businesses are using it to run their inbound, outbound, and blended campaigns. As DialShree has become a global name, many Indian call centers and companies often ask us, is it still an ideal call center solution for Indian businesses?

Answer is yes. It is one of the top call center solutions India and there are many big brands that use it to run their call center campaigns. Read More

How to Reduce Expenses of Call Center?

Tips to Reduce Expenses of Call Center

How to Reduce Expenses of Call Center?

Similar to any other business, reducing expenses is one of the prime focuses of call centers. Reducing expenses directly results in increasing returns over investment (ROI). There are many strategies a call center can adopt to reduce the expenses and in this article, we will talk about the top strategies, which help call centers to reduce costs significantly.

1. Choose between in-house call center software vs. call center service

To run a call center, but obviously, you cannot continue using the traditional telephony method. You need a feature-rich call center solution. Read More

Why Businesses Need an In-house Call Center?

Importance of Call Center for Your Business

Why Businesses Need an In-house Call Center?

Earlier, only big enterprises or companies that specifically work in the call center industry used to have an in-house call center, but this is not the case anymore. Now, startup, small businesses, hospitals, banks, and almost all businesses and organizations have started setting up an in-house call center.

Now, access to a call center solution and using that software is extremely easy. This is one of the reasons behind increasing in-house call centers, but this is not the prime factor. Let us share the top 3 reasons why businesses need an in-house call center. Read More

How to Take Advantage of Omnichannel Call Center Solution?

Tips to Take Advantage of Omnichannel Call Center Solution

How to Take Advantage of Omnichannel Call Center Solution?

Traditionally, call centers used to use a call center software solution with a single channel of communication, which is, voice calling. However, in modern times, there are many innovative features that are introduced in this software. The omnichannel call center solution is the most innovative and also the most popular software these days. There are many benefits to using it. By using this type of call center solution, you can give support to your customers through multiple communication channels, including, but not limited to: Read More

How to Choose SaaS Call Center Provider in India?

Tips to Choose Call Center Service Provider

How to Choose SaaS Call Center Provider in India?

India is one of the most popular technology companies. Thus, when you decide to buy technological software or service, sometimes, you need a guide to choose the right one. For example, a call center solution is one of the most prominent tools used in three major business operations:

  1. Marketing
  2. Sales and
  3. Customer care

Thus, in India, many businesses and organizations have started adopting it. Read More

Top Reasons to Integrate VICIDial into Salesforce in Business

VICIDial Salesforce Integration Importance

Top Reasons to Integrate VICIDial into Salesforce in Business

Call center solution is an amazing tool to provide excellent customer support and also to run lead generation and sales campaigns more effectively with fewer resources as well as at affordable rates. While CRM (Customer Relationship Management) solution is used to have complete documentation of customer information, his interaction with the company, his billing habits, and much more important information that helps to know a customer better. To run sales and customer care operations smoothly, you should use both of these software solutions in your business. Read More

Why You Must Shift to Cloud Call Center Solution?

You Must Shift to Cloud Call Center Solution

Why You Must Shift to Cloud Call Center Solution?

Cloud call center solutions are in use for ages, but now people are adopting it massively. If you are still thinking about whether you should shift to a cloud call center solution or not, this article will help you resolve this dilemma.

In this article, you will learn about the top 5 reasons to shift to a cloud call center solution:

1. Go remote or onsite, whichever approach you like

Cloud call center solution is your call center software installed on cloud space instead of in-house servers. It takes all IT infrastructure with this software on the cloud space. Read More

We Delivered Smart Solutions to Agra Smart City

Smart-Solutions-to-Agra-Smart-City

We Delivered Smart Solutions to Agra Smart City

We are glad to announce that we have delivered smart solutions to one more Indian smart city, namely, Agra.

We have already deployed the whole ecosystem made of smart city solutions in Agra. Moreover, designated Agra government departments and all citizens in this smart city have been using these solutions flawlessly.

The Agra smart city uses our smart city solutions for multiple use cases such as spreading awareness about the COVID 19 to citizens by playing an IVR message to providing them the required support during the case of a medical emergency, fire hazard, etc. Read More

Elision Launched Cloud Call Center Services

Cloud-Call-Center-Services-Launched

Elision Launched Cloud Call Center Services

We are glad to announce the launch of cloud call center services in India. It means any Indian call centers and businesses can now use SaaS (Software as a Service) model based call center services.

Call centers in India or any businesses interested in using a powerful call center software solution can take advantage of this service.

Key benefits of using this call center services are listed below: Read More

Why VPN Access to Call Center Solution Is Not the Right Choice for Remote Work?

Avoid VPN to Access Call Center Solution Remotely

Why VPN Access to Call Center Solution Is Not the Right Choice for Remote Work?

A majority of call centers are adopting work from home work model similar to many businesses. There are two effective ways to securely access call center solutions from remote locations, so agents and supervisors can work from home.

  1. Access call center solution via VPN (Virtual Private Network)
  2. Use cloud call center solution

Generally, accessing call center software via a VPN sounds like an easy option, but let me tell you, it is not the right thing to do. Read More