Cloud-based Call Center Solution (SaaS Services)

Feature rich and pocket friendly cloud call center solution is available in India now. We offer a cloud call center solution based on SaaS (Software as a Service) model. It lets you access all features of a cloud call center software with minimum investment and maximum benefits.

Our cloud call center software services assure to provide you access to the full-fledged call center software in a hassle-free manner. To use a reliable, secure, and highly scalable call center software:

  • You do not need to buy a call center software
  • You do not need to invest in hosting or maintenance
  • You do not need to worry about capital investment

All you need to do is, USE & GROW.

Enjoy virtual call center software features with Pay As You Go model. You only pay for what you use.

Value Added Offerings:

Contact Center Software Suite

A complete suite of functionalities, features, and add-ons provide a competitive contact center solution for you. It is compatible with various solutions as well, so you can integrate multiple APIs with plug & play to use a holistic solution.

It is an omnichannel call center solution, which supports unified communication channels:

  • Voice calling
  • Video calling
  • WhatsApp
  • Instant messaging (chat)
  • Major social media platforms
  • Screen sharing
  • SMS
  • Email
  • Fax
  • Web Forms

Inbuilt CRM

For better management of customer records and to provide more personalized responses to delight customers, we offer an inbuilt CRM solution with our cloud call center solution to SaaS call center service users. This integrated CRM solution shows a popup of the customer or prospect record during a live call, so an agent can provide quick resolution and more convincing responses.

DialShree Mobi

Along with a cloud call center software solution, get a feature-rich mobile application to run operations remotely. This mobile app provides access to all features of call center software. Unified communication features such as email, SMS, WhatsApp, etc. can also be accessed to provide omnichannel support to customers.

Work from Home Add-on

To take advantage of the true remote working model, we offer an add-on, called, Work from Home. In any of the following conditions, your agents can work from home:

  • Agents access all features of a cloud call center software in their computer or laptop and also handle calls via a computer
  • Agents access all call center software features on their computer or laptop, but attend calls via their mobile phone. Here, the phone does not need to have an internet connection. It works best while internet speed is not too high to support voice calling with crystal clear quality.
  • Agent handles all calls via their mobile phone. It is best suited when agents either do not have an internet connection or do not have a computer or laptop.

Unlimited Calling with Inbuilt Telco Connectivity

Some of our cloud call center packages offer unlimited calling facility. Inbuilt Telco connectivity allows you to enjoy SIP calling and PRI calling, both. We can also integrate your toll free number with the cloud call center dialer’s SIP line for inbound call routing.


High Availability & Security

This cloud call center software is configured with high level cloud security mechanisms to give secure access from anywhere to agents, supervisors, and admin. Moreover, we have set up reliable failover support, which assures operations go smoothly even in case of any kind of failure.

Key Features

We offer all top to bottom and simple to advanced call center software features to our cloud call center solution users. This SaaS model lets you run your telemarketing, customer support, and other campaigns with amazing features to gain a competitive edge. A wide range of insightful reports is also made available at your disposal.

To explore a complete list of features, visit the DialShree Call Center Solution page.

Add-ons

Along with a wide array of features, we also offer add-ons, which help you simplify multiple operations and enhance various processes. Available add-ons are listed below:

  • SMS Broadcasting
  • Word Spotting from Call Recordings
  • Sticky Agent
  • Call Recording
  • Voice Broadcasting
  • IT Help Desk Ticketing
  • IP PBX
  • Agent Screen Capture
  • Text to Speech (TTS)
  • Data Verification

Key Benefits:

  • No capital investment in software, infrastructure, cloud hosting, etc.
  • Quick Setup and work commencement
  • Pay as you go model to provide a scalable solution
  • Access all features of an advanced call center software
  • Run operations from anywhere, at anytime
  • Start with as small as 5 agent seats

No more wait or huge investment needed to use one of the best cloud call center solution. You can now opt for monthly services with our cloud call center solution SaaS services.