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Category Archives: Cloud Call Center Software

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We Delivered Smart Solutions to Agra Smart City

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We are glad to announce that we have delivered smart solutions to one more Indian smart city, namely, Agra.

We have already deployed the whole ecosystem made of smart city solutions in Agra. Moreover, designated Agra government departments and all citizens in this smart city have been using these solutions flawlessly.

The Agra smart city uses our smart city solutions for multiple use cases such as spreading awareness about the COVID 19 to citizens by playing an IVR message to providing them the required support during the case of a medical emergency, fire hazard, etc. Citizens can also use the implemented smart solution to share their concerns, feedback, appreciation, etc.

Agra smart city also uses smart city solutions implemented by us, Elision, for internal communication between different departments.

Let us give a brief of two major smart city solutions deployed in the Agra smart city and which are currently in use:

1. IP PBX Solution

Unlike traditional IP PBX software, it is a personalized and feature-rich software. It is providing the required communication and collaboration tool for different departments of this smart city in India.

IP PBX Solution has a wide array of features, which are not available with traditional telephony solutions such as call forwarding from a landline to the mobile phone number, ring group to ring multiple numbers until someone from the group picks up the call, IVR (Interactive Voice Response) to play interactive voice messages, etc.

The team members can use it for internal communication as well as to communicate with any external landline or mobile phone number. As in India, rules of TRAI (Telecom Regulatory Authority India) are strict about VoIP usage; we have implemented PRI lines and gateways. This assures compliance with Indian law related to telecom, which is set by TRAI.

2. Call Center Solution

To let citizens or anyone in Agra communicate with the designated departments by calling on a predefined helpline number, we have deployed a call center solution. Unlike a traditional call center software solution, it is completely customized and enhanced to meet the ecosystem of a smart city in India.

This call center solution lets multiple operators take calls in parallel and provide the required support or answers. For example, in the situation of the COVID 19 pandemic, if someone calls to ask for an ambulance, the helpline center will pick up the call via this call center software and will do the needful to send an ambulance to the caller.

This is just an example, from giving an answer to taking complaints, this call center solution can be used for all types of communication between citizens or tourists and the designated government departments in the Agra smart city. Similar to the IP PBX solution, we have also made the required configurations to comply with the TRAI rules to use this call center software and all its features.

We have also performed the required integrations to provide a complete ecosystem of smart city solutions to Agra.

We have provided onsite services to deliver a seamless experience.

Smart city solutions can be used in any smart city or business to empower them. Contact us to know more.

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Elision Launched Cloud Call Center Services

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We are glad to announce the launch of cloud call center services in India. It means any Indian call centers and businesses can now use SaaS (Software as a Service) model based call center services.

Call centers in India or any businesses interested in using a powerful call center software solution can take advantage of this service.

Key benefits of using this call center services are listed below:

  • No huge investment required in buying a call center solution
  • No investment required in hosting the call center software
  • No investment needed in software maintenance and upgrade
  • Access to all features of the call center software
  • Access to features that let you run a call center remotely with high security and productivity
  • Easy to scale up or down
  • And many more

The offered call center solution is a cloud-based solution that gives amazing benefits of cloud solutions as well.

We are glad to share that it is furnished with an amazing range of features and add-ons to benefit users of this offered cloud call center services such as:

  • Complete call center suite with omnichannel call center software features including WhatsApp messages, SMS, etc. to let you take advantage of unified communication
  • Inbuilt mini CRM solution to let you personalize your communication and deliver the best customer services
  • DialShree Mobi app, Work from Home add-on and cloud solution to let your agents work from home and let you enjoy the advantages of the remote work model
  • High availability with well-configured load balancing and failover support with SLA Service Level Agreement) to make sure that you get access to the software all the time and system stays up and running
  • Access to amazing add-ons to let you take advantage of competitive features such as,
    • Call recording with custom features
    • Keyword spotting in recorded calls
    • Voice broadcasting
    • SMS broadcasting
    • Agent screen capture
    • IP PBX
    • IT help desk ticketing
    • Text to Speech (TTS)
    • Sticky agent

We will also offer packages with unlimited calling to let you enjoy the boundless experience of this competitive cloud call center software.

It is very easy to get started. All you need to do is, contact us. Our team members will get in touch with you and do the needful to give access to this best cloud call center software. Without any huge investment, you will be able to enjoy the features of this best call center software.

Furthermore, you will have the benefit of Pay as You Go model and amazing features of this feature-rich omnichannel call center solution. So what are you thinking yet? Contact us to have more details.

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Top 4 Characteristics of DialShree Empower Call Centers

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DialShree is a household name in the call center industry. It is one of the most advanced omnichannel call center solutions. It can be used with traditional call center software features as well as it can be used with futuristic features.

In this article, I would like to share the top characteristics of DialShree: Call Center Solution that makes it the most loved call center software among call centers and it also empowers call centers:

1. Supports server hosting and cloud hosting

Do you want to use a call center solution hosted on your in-house server?

DialShree is the one you are looking for.

Do you want to use a cloud call center solution?

DialShree is the one you are looking for.

DialShree can run as efficiently on an on-premise server as well as it can run in the cloud space.

2. Any third party solution can be integrated with it

DialShree is highly compatible with 98 out of 100 open source and third party software and APIs such as CRM, mobile apps, monitoring solutions, IT help desk ticketing solution, WhatsApp, Facebook, Twitter, etc. You can use a complete solution by integrating any needed solution into DialShree.

3. It supports work from home model really well

DialShree is one of those rare call center solutions that support the work from the home model with the best functionalities and even in extreme conditions.

DialShree Mobi is a mobile app, which offers all features to an agent to work from home by using a mobile app. He can log in to the call center software the same as he can in his web based software. All features from call routing to call dialers, SMS, WhatsApp, Email, call transfer, call mute and un-mute, etc. are accessible in this mobile app. It is also available in the Google Play Store.

Work from Home (WFH) is an add-on available with DialShree, which lets agents work without the internet and the computer or they can use their phone to take calls and use the system to use the features of the call center solution. It is a unique add-on with unique and helpful features.

4. It keeps on offering competitive features

We, at Elision, believe in offering competitive advantages to our clients. Thus, we have built the most competitive call center software solution of its time, called, DialShree. DialShree is one of the first call center software solutions that support unified communication.

DialShree is one of the call center solutions that allowed call center WhatsApp integration to use WhatsApp Web features within the call center software and there are many more futuristic features and functionalities that are adopted and provided to its users by DialShree to offer a competitive edge. We are now working on various AI (Artificial Intelligence) related feature development, such as chatbots to furnish DialShree with more competitive advantages.

All in all, DialShree is one of the best call center solutions. It is built to empower call center and any other business that wants to take advantage of the best contact center software. To know more, contact us.

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Cloud Call Center Solution and Its Top 5 Benefits

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Cloud call center software is in use for many years now, but the world novel COVID 19 has increased adoption of it.

In simple words, cloud call center solution is a call center software hosted on cloud space. Similar to all other cloud solutions, the cloud call center solution also lets its users leverage many benefits. In this article, we will cover 5 major benefits of using a cloud call center solution:

1. Remote Access

One of the major benefits of using a cloud call center solution is that it can be accessed from anywhere, at any time. There are many call centers that operate with remote agents in real-time, so it is very beneficial for them to use this solution. Moreover, due to the COVID 19, more and more users have started operating remotely, in these scenarios cloud call center solutions can be really advantageous as it can be accessed remotely.

2. Reduction in cost

Unlike traditional call center software, a cloud call center does not need on-premises servers and other infrastructure to set up this software to run calling campaigns. This reduces significant expenses otherwise invested in infrastructure. Moreover, the maintenance and management cost of a cloud call center solution is very less compared to an on-premises solution. This helps in cutting down expenses and save money to increase ROI.

3. Flexibility

One of the major benefits of using a cloud call center solution is the offered flexibility. The IT infrastructure and cloud space can be purchased flexibly and within no time it can be scaled up and down according to the requirements. It means in the peak season, the call centers can increase the space and can reduce the space as soon as the season is over. This flexibility is available only with the cloud solution.

4. Higher security

Often, people are afraid of using any cloud solutions because of security reasons, but let me tell you, cloud solutions are very secure. Generally, the call center software provider company makes sure to implement and configure all the required security mechanisms. There are also some default security tools to make sure that your call center software and all data stay safe all the time.

5. Increase agent productivity

Agents can access this software and all features available in a cloud call center solution from anywhere. This makes sure that work does not stop. Also, the quality of the call and amazing features to deliver the best customer services help call centers to boost the morale and performance of its agents. Thus, with a cloud call center software solution, a call center can receive an amazing increase in individual and overall productivity.

In a nutshell, there are many benefits of using a cloud call center solution. However, to leverage all benefits, you need to make sure that you choose the right software and a reliable provider. We offer one of the best cloud call center solutions and we can help with ongoing services. We can help you gain advantages from a cloud call center solution. Contact us.

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