We Have Launched Call Center Integrations Services
We are glad to share that we have launched call center integration services. We will offer a suite of services related to custom integration for the call centers. These services are available for all call center solutions along with our renowned call center dialer solution, DialShree.
Our call center integration services include various custom integrations to make call center dialer an even more powerful and completely personalized solution. Our clients and prospective customers can choose to use one or more custom integrations as per their business needs. Read More
How an Omnichannel Call Center Solution Improves Customer Experience?
Remaining ahead of the curve in a highly competitive market has become a necessity. Using just a call center solution would not help a call center to meet the expectations of customers. They expect more, they need more. By delivering a seamless experience and by surpassing the expectation of customers, a call center can improve customer satisfaction.
Effective Tips to Improve CX with Call Center Automation Features
Call centers put sufficient agents to handle incoming client calls. However, there can be situations where call volume is higher and the call queue gets longer. For example, due to COVID 19, many countries had a lockdown and because of that, minimum or no staff was available to handle client calls. There can be other reasons behind a similar situation. Even if you have enough agents, why not use the power of your call center solution to reduce call wait time and the number of agents to improve customer experience. It will also increase the ROI. Read More
How to Improve Results of Collection Calls?
Collection calls are not easy. Often people give various excuses or try to trick the agents calling for collection. Of course, collection agencies, invest in training agents to handle collection calls more effectively and get the most advanced call center solution.
But, is this it?
Getting a call center solution and giving the training is sufficient to increase collection and debt payments?
Well, the answer is no.
There is something more a collection agency and all collection agents need to do to increase debt payments. In this blog, we will share the top 3 tips for collection agents to improve results. Read More
Auto Dialer and Other Automation Features to Benefit You
Call center solutions come with excellent features to benefit call centers. Depending on the availability of automation, advancements, and other functional competence, the call center software can be used. Many people have started investing in a hosted call center solution to ensure they have access to the best and the most advanced features of the call center solutions. Read More
Major Advantages of an Omnichannel Call Center Solution
Call centers use call center solutions to handle customer support requests and other campaigns. A call center solution usually comes with a wide array of features. However, customers are now aware of those features. They are aware of the quality of services and the convenience of reaching out to the support center. Therefore, to deliver a better customer experience and improve results an omnichannel call center solution becomes necessary for call centers. However, if you are still wondering whether to invest in an omnichannel call center solution or not, then you will get the answer to this question. Read More
How Call Center Solution Technology Transforms Collection Industry?
The collection of payment is often a troublesome and tedious process, but very much important. Therefore, many companies and organizations outsource this work to collection agencies. This business has become so big that a whole new industry has emerged, called, collection industry.
The collection agencies used to follow the process of physical visits at the debtors’ house or office and calling with traditional phone calls. Read More
Major Tips for Effective Call Center Management by Industry Experts
Call center management is a crucial part to run a call center or similar nature business. The COVID 19 pandemic has changed the dynamics, which demand fine-tuning of strategies. In this blog, we will share the top 4 tips to be more effective in the management of a call center and how to cope up with any situation now and in the future.
1. Move to the cloud
It is not only about a call center solution, it is also about your all infrastructure and IT tools. Read More
How Hosted Call Center Solution Makes Earn More in Invest Less True?
With none other than a hosted call center solution, you can earn more in less investment. This is true and in this blog, we will share how it can be proved. Are you ready to explore this amazing way of making more money within a minimum investment?
If you run a call center, collection agency, or a business, which uses a call center solution, this blog will help you know another side of the hosted call center software. You will know how it is the only software, which lets you make more money and at comparatively low cost compared to off shelve call center software. Read More
Major Advantages of Unified Communication in Businesses
Communication is an important part of any business. To meet the demand of customers and gain other competitive advantages, unified communication has been crucial nowadays. In this blog, we will cover what unified communication is and how it is beneficial to businesses.
What is unified communication?
Unified communication is a union of all communication channels such as voice and video, chat, SMS, WhatsApp, Twitter, Facebook, etc. A system or software, which lets you use and control all communication channels within a single system, is called a unified communication solution. Read More