How Does Cloud Communication Boost Business Growth?
Cloud communication makes unstoppable business communication possible with its access from anywhere, anytime features. Any communication solution that is hosted on a cloud platform such as a call center solution, missed call solution, multi tenant IP PBX system, etc., can be accessed remotely and that also without compromising on security. This characteristic of cloud communication solutions helps in enhancing the business growth rate and boosts it. Read More
AI Voice Analysis – The Secret to Boost Agent Performance
Artificial Intelligence (AI) has been empowering the call center industry with its incredible call center automation capabilities. The AI voice analysis for call center is one of the popular AI tools available for call center solution users. This tool helps in improving customer experience, the standard of customer services, and the quality of services. These are the known benefits of the AI voice analysis tool for call centers. But, do you know that this AI call center solution also helps in boosting agent performance and productivity? Read More
How to Transform Your Call Center Digitally?
Digitization is not just a trend; it is a whole wave that has touched all industries and each individual in the world. More than 50% of businesses across the globe in more than 78% of industries have started using digital solutions and adopting 100% digital operational models.
Call centers have been using the best call center solutions and running their inbound, outbound, and blended campaigns digitally. Read More
How to Reduce Cost per Call in Your Customer Care Center?
Running a call center is an expensive business. From expensive technology tools to deployment, server costs, maintenance, staffing, human resource management, etc. is quite resource-intensive and expensive. Therefore, it becomes necessary to identify each possible opportunity to reduce cost per call.
In this blog post, we have gathered the top tips that you can implement in your customer care center to reduce the cost per call. Read More
Major Utilities of a Call Center Solution in the Banking Industry
A call center solution is one of the most useful telephony communication solutions gifted by VoIP. It is useful for all industry verticals. In this blog post, we will share the major utilities of a call center solution in the banking industry.
Banking and finance are major industries that use this software for their benefit. Therefore, you can find specifically designed and developed call center solutions for banks. This type of call center solution will have custom features to benefit and speed up banking operations. Read More
Major Tips to Balance Massive Call Volume in a Call Center in 2022
Most call centers provide customer support services to improve customer experience. To improve results, improving all aspects of customer experience is necessary. Massive call volume with a few agent seats, outdated call center solutions, or other roadblocks can affect the performance and KPIs of a call center.
To help your call center overcome major issues and roadblocks related to massive call volume in a call center, here are the top tips to follow. Read More
Latest Technology Trends that Define Growth of Call Centers
Call center technologies constantly evolve and benefit users of call center solutions. Even in 2022, conventional call center solutions are available. But, using the contact center software that has incorporated the latest technology trends has become necessary. This necessity of the market is acknowledged by call centers, which is why they have been adopting the best call center solutions. Read More
Effective Tips to Ensure Great Customer Experience
Markets are saturated and that enforces businesses to emphasize more on customer experience. Other than market saturation, the threat of getting defamed by the unhappy customer on digital platforms is quite high. Poor customer experience can result in major harm to a business brand and its benefits.
According to 64% of successful CEOs, companies that focus on client-centric services are more successful than their opponents. Read More
How Can Voice Analysis with AI Help Call Centers?
Artificial intelligence (AI) has been introducing different call center automation features. By leveraging the power of AI for call center solutions, we have built the most advanced AI-driven voice analysis tool for call center solutions.
Read our complete news release on AI Powered Voice Analysis Launched for Call Center Solution Users by Elision
In multiple ways, this AI voice analysis for call centers can benefit contact centers, customer care centers, and any business that uses a call center software. Read More
Best Features of Auto Dialers that Increase Sales
Auto dialers have been an important tool to increase sales and customer experience. Thus, it has been an imperative tool for lead generation and sales. Traditionally, auto dialers were available as an independent software platform, known as auto dialer software. However, now, you can find them as one of the features available within the modern call center solutions.