Which Are Must Have Tools for Agents Working from Home?

Must Have Tools for Agents Working from Home

Which Are Must Have Tools for Agents Working from Home?

The pandemic has started taking a turn and the new strain of the Coronavirus has proven to be more dangerous. It is spreading the disease faster and there is much happening across the world because of COVID 19. Many countries have started shutting down their borders and many businesses have again switched their operational models to remote. If you are running a call center and going to operate remotely, then there are some tools, which your agents need to work productively. Read More

Top Reasons to Upgrade to the Best Call Center Solution

Why Upgrade to the Best Call Center Solution

Top Reasons to Upgrade to the Best Call Center Solution

Call center solutions have been in use by call centers and similar businesses for many years. Some use proprietary and some use open source call center solutions to handle various campaigns. Similar to any other tool, it is necessary to upgrade a call center solution from time to time. Read More

How Call Center Solution Improves Vital Call Metrics?

Tips to Improve Call Center Metrics

How Call Center Solution Improves Vital Call Metrics?

Communication is a vital aspect, for all businesses belong to diversified industry verticals. Each piece of communication may have some goal to convert, whether it is resolving a customer concern or increasing customer interest in purchasing.

The call center solution can play an important role here with its amazing features. It can help call centers or any other organization using this software to improve vital call metrics. Read More

Top Reasons to Use Predictive Dialing

Top Reasons to Use Predictive Dialing

Top Reasons to Use Predictive Dialing

A call center solution in the 21st century often comes with amazing features to make sure call centers enjoy elevated returns from their investment in the software. Predictive dialer is one of the most advanced features available in modern call center solutions. Your call center solution must have this feature and if it does not have it, you must get a call center solution with a predictive dialing feature.

There are many reasons to have this feature in your call center dialer and use it at its best. Read More

Benefits of Custom Call Center Integration

Custom Call Center Integration Benefits

Benefits of Custom Call Center Integration

A call center solution comes with a wide array of features. This solution with its basic and advanced features is good enough to handle multiple operations and tasks. It can help in increasing customer satisfaction and loyalty. It can also be used to assure better resource utilization and maximum productivity. However, often call centers using a call center solution using more than one solution. Moreover, there are some more custom call center integrations a call center may need for one or more reasons. Some of the common call center integrations required by the call centers are listed below: Read More

How WhatsApp Can Engage Customers in E-commerce Industry?

WhatsApp to Engage Customers in E-commerce Industry

How WhatsApp Can Engage Customers in E-commerce Industry?

Everyone knows the fact that WhatsApp is the most popular mobile messaging app. There are 2 billion active users in around 180 countries. This clearly proves the worth of adding WhatsApp as a communication channel in any business. The stats related to WhatsApp as a business communication channel show a high urge of using it in all industries. In fact, many industry verticals have already started using this software. The e-commerce industry is one of the industries that can use this mode of communication to improve customer satisfaction and engage customers and prospects. Read More

Top Reasons You Must Integrate Your CRM into Call Center Solution

Top Reasons You Must Integrate Your CRM into Call Center Solution

Top Reasons You Must Integrate Your CRM into Call Center Solution

The call center industry one of the industries, which proactively stays connected with customers. The call centers majorly focus on delivering excellent customer services or amplifying sales or collection. In any way, the call center needs to have skilled agents, so they can communicate correctly with the agents. Also, the call centers need to have the right tools, so the tasks of connecting with the customers and having an effective conversation can be simplified.

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Omnichannel Call Center Solution Empowers Small Businesses

Omnichannel Call Center Solution Empowers Small Businesses

Omnichannel Call Center Solution Empowers Small Businesses

Many people think omnichannel call center solutions are developed for enterprises, large-scaled call centers, and MNCs. However, this is not the fact. The omnichannel call center solution can be used by any business and enterprise. There are many advantages of using an omnichannel call center solution even for a small business or a startup call center.

In this blog, we are going to share more details on how an omnichannel call center solution empowers small businesses. Read More

Top Tips to Retain Your Customers Using Call Center Solution

Tips to Retain Your Customers Using Call Center Solution

Top Tips to Retain Your Customers Using Call Center Solution

The cutthroat competition has lowered the margins and increased the stress in all markets and call centers are no exception here. There is a lot of competition in the global call center industry. Therefore, it is necessary to retain the customers. Retaining customers is often considered easier than locking new customers because all you need to do is deliver an excellent customer experience.

There are multiple ways to follow to retain your customers. In this blog, Read More

How to Reduce Call Hold Time in Call Center?

Tips to Reduce Call Hold Time in Call Center

How to Reduce Call Hold Time in Call Center?

Customers wait for enough in the call queue, putting them on a long hold is quite irritating according to customers. Of course, customer care agents need to put customers on hold while their requests are in process or while agents look for the required information. However, long call hold times fuel up the frustration. Even if you have the best music on hold, it won’t help to keep customers happy with the long hold time. Even if it is necessary for customers to stay on hold to get a resolution to the concern, you are losing customer loyalty with the long call hold time. Read More