Call Centre Shrinkage Can Shrink Your ROI
Call shrinkage is one of the most important KPIs, which needs to be monitored. However, often call centers ignore or unknowingly avoid keeping eyes on this KPI. This performance indicator is more crucial because it directly affects your Returns over Investment (ROI). In this blog post, you will get answers to the following questions:
- What is call shrinkage?
- How call shrinkage hampers ROI?
- How to control call shrinkage?
Please note, to measure, compare, and improve this KPI, you need to have the value in percentage, means ratio. Read More
How to Become an Agent Customers Love to Talk With?
Agents are representing a call center to the customers and callers. Therefore, it is necessary for them to be sensitive and sensible besides following professional conduct. A call center solution provides many features to empower call center agents, but in the end, it is all about individual skills.
An agent deals with many people in a day and each may have different natures, language, state of mind, etc. In any situation, an agent needs to be professional as well as sensitive towards the customers and their concerns. Read More
Major KPIs of Collection Agency for Call Center
Due to increase demand and easy availability of loans, the number of collection agencies has increased. The standard tools and processes cannot meet the operational needs of these collection agencies. To save time and boost performance, collection agencies need to invest in more specific tools and processes. For example, standard call center solutions are not enough to meet the operational needs of collection agencies. Therefore, they need to obtain a call center solution, which has customized features to let collection agencies perform their operations.
We, Elision, have developed a collection module for the users of our proprietary call center solution, namely, DialShree. Read More
Do’s and Don’ts of Call Centers Using Omnichannel Call Center Solution
Omnichannel call center solutions are benefiting many call centers. Therefore, across the globe, more than 50% of call centers or businesses use an omnichannel call center solution. There are many businesses, which take advantage of omnichannel software by using a hosted call center solution to ensure they get access to the unified communication channels.
Just buying or renting an omnichannel call center solution is not sufficient. To leverage benefits from the potential of this software, some Do’s and Don’ts need to be defined. Read More
How Cloud Call Center Solutions Aid You Grow Your Business?
Cloud call center solutions are gaining massive popularity for all the right reasons. The COVID 19 pandemic has given a boost to the adoption of a cloud call center solution. Whether you are a large call center or if you are a small business, using a cloud call center solution can benefit your business. In this blog, we will share how it benefits the business.
What is a cloud call center solution?
To make it simplified, in simple words, a call center software hosted on the cloud platform such as Amazon Web Server (AWS) is called a cloud call center solution. Read More
Difference between Call Center CRM Integration and CRM Call Center Integration
Call center solutions and CRM software are widely in use. An effective way of using these two solutions is by using an integrated solution. The integration lets your team members use the major features of both of these solutions and some added features within a single window. In technical terms, it is known as Single Sign-On functionality.
Call center CRM integration and CRM call center integration, both terms may seem similar, but both are different. Read More
How Hosted Call Center Solution Empowers Call Center Industry?
Customers are shifting towards digital platforms to ask their queries to aid in buying decisions or to get the resolution of their concerns. They need a quick response and rapid resolution. This has uplifted the call center industry by providing a plethora of opportunities. Many companies have started outsourcing customer support and lead generation operations to call centers. To meet the demands of the modern customer base and to deliver expected results, the companies outsource their customer care project to call centers. A call center needs a reliable call center solution. Read More
How DialShree Is Better than Open Source Call Center Solutions?
Call center solution has become predestined nowadays. Almost all businesses use it to handle one or more operations. In the market, there are many available options to choose from when a business decides to switch to or buy a new call center solution. Many people get inclined to use an open source call center solution such as VICIDial over any other option. However, for many reasons DialShree, one of the best call center solutions, is an ideal choice over any open source call center software.
In this article, we will share what makes DialShree an ideal choice over any open source call center solutions: Read More
Top Ways Healthcare Industry Gets Benefited by Call Center Solution
A feature-rich call center solution can benefit all industry verticals and healthcare is one of them. If you are puzzled by reading this, don’t be and read this article to know, how a call center solution like DialShree: Omnichannel Call Center Solution benefits the healthcare industry in the current scenario.
A call center software bestows many advantages to a different healthcare organization in all different circumstances. If you consider the current situation of the COVID 19 pandemic, you can imagine these benefits are as big as it gets multiplied by 100. Read More
How the Cloud Call Center Simplifies Call Center Management?
In the past decade, many revolutionary changes took place in the call center software industry. From integrating many powerful communication channels into the software to making it more powerful with call center CRM integration, there are many innovations that happened to empower various industries and call centers. One of the most amazing innovations is the cloud call center solution. It empowers call centers notably, by simplifying call center management.
What is a cloud call center? Read More