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A2Billing: Taking your Customer Calling Services to the Next Level

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Customer Calling Services

What exactly is A2Billing?

A2Billing is a trusted aide of telecom companies. A2Billing by Elision is found highly useful by telecom companies. It facilitates billing in real time transactions, invoices and rates calls and also supports payment gateways. The advanced solutions help companies reduce their cost of operations.

The robust system is being preferred over VoIP Soft-Switches and TDM as it is more efficient and highly cost-effective. Elision Tech offers comprehensive professional support with its A2Billiing solution backed by a robust development network to commercial players.

Services Available:

A slew of exciting features are available to users. Take a fleeting glimpse for yourself.

VoIP Billing & Termination:

  • VoIP services for commercial, residential and wholesale consumers
  • Support for PC Dialers, Mobile Dialers, IP-PBX systems, Class 4 and 5 telecom switches
  • Calls can be rated in real time
  • Customizable prepaid and postpaid billing options
  • Interactive customer portal with intuitive features and online payment service

Calling Cards:

  • PIN dependent authentication
  • Dialing without PIN
  • Auto assignment of Caller IDs
  • Auto sign-ups and refilling of vouchers
  • Support for auto dialers of smart phones

Call-Back:

  • Internet routed and ANI services
  • Support for PIN verification and caller IDs
  • Comprehensive array of billing options

DID Resale:

  • Re-sell telephone numbers
  • Customizable charging options for Ingress (A-Leg) and Egress (B-Leg)
  • Revenue share numbers supported
  • Support for On-Net calls and facility of integrated billing
  • Redirection facility for DID to PSTN and VoIP destinations
  • Failover options available

Other Attractive Features:

  • Various billing modules like rate per second, free calls, subscriptions etc.
  • Interactive Admin interface with comprehensive features for smooth customer and product management
  • Create vouchers for topping up prepaid cards
  • Generate varied reports and analysis like comprehensive call details, profit and loss, customer activity, carrier reconciliation etc.
  • Easy web interface for facilitating addition, management and controlling customers by resellers
  • Ensure correct commission payment by spontaneously assigning customers to agents with links to A2Billing installed in reseller website
  • Customer portal offering access to online payment modes, DID purchase, call forwarding, rate simulation and call data record tracking
  • Easy customer addition, generation of customer and calling card numbers, auto account debit, auto refill
  • Send credit limit notifications through email
  • Update customers in bulk
  • Cards with multiple expiry options
  • Make customers avail discounts individually
  • Create customer clusters, track history and CRM
  • Easy importing from legacy calling card platforms
  • Troubleshoot customer complaints with tickets
  • Support for multiple currencies
  • Record calls
  • Flexible templates for notifying events and actions to customers by emails
  • Support for IAX2 and SIP Protocol, request based support for SIP over TCP for Microsoft OCS
  • Varied methods for VoIP authentication
  • Easy manipulation of caller IDs
  • Various codec and CoIP CPE for each customer account

The list of features available through A2Billing is literally endless. Elision has pioneered versatile use of A2Billing by offering easy integration to your reselling modules. The services are available for commercial, personalized or wholesale customer support and service. Elision offers round the clock professional support apart from pricing its services competitively.

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Voice Broadcasting: Spread Your Message to Customers in an Efficient Manner

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Voice broadcasting has emerged as a boon for businesses and institutions which consistently have to deal with consumers over the phone. The concept is straightforward. A pre-recorded message is played out for the intended customer as soon as he receives the call.

The service is well suited for carrying out notification campaigns, customer reminders, political canvassing or non-profit broadcasts. The system dials the list of numbers it has been provided with. The messages can be customized to complement the specific theme required for a campaign.

Sterling features of a voice broadcasting solution:

  • The moment voice broadcasting is carried out, a comprehensive report would be generated signifying the incidental happenings for that particular call.
  • Broadcast reports can be generated with full details to gain insights into the success of the campaign and to analyze the response characteristics.
  • Call reports can be easily downloaded on the computers to be analyzed on a later date.
  • Caller IDs can be customized as per convenience.
  • The phone numbers that appear on the caller ID can be controlled, which essentially implies that the recipient can be given the feel that all calls received by him/ her are originating directly from your organization.
  • The system can be managed remotely.
  • The voice broadcasting account can be accessed from anywhere which means that your ability to use the system is not restricted to your computer only.
  • Inherent polling and survey mechanisms ensure that you can gauge the temperament of the recipients; you can pose a question to the targeted recipients through the recorded message and then view the collected responses in the call reports.
  • Connection starts with a Push only.
  • Customers can exercise the option of pressing a designated key upon receiving a call to establish a direct connection with you; any phone number can be connected.
  • Any customized message can be played on CallBack.
  • Unique local numbers can be used as Caller ID. This would mask your original numbers and the customers can still call you on the unique numbers to receive the recorded message.

Elision Tech is blazing the trail with pioneering voice broadcasting solutions. Their team would work closely with you to craft compelling set of pre-recorded messages and then utilize the advanced technological features to broadcast the messages to the intended recipients.

The recipients can press an offered number to establish conversational link with your marketing professionals or can call back later on at the toll free number.

The proprietary software deployed to drive the campaigns has advanced technological features embedded in it which allows seamless scientific tracking of the calls. This allows for gauging the efficacy of the message variations in driving and promoting sales or responses for a particular campaign.

You would also be receiving real time web based graphical reports that would provide profuse insights into the fruitfulness of the campaign and the outcomes received.

Voice broadcasting is a revolutionary technology that would catapult your sluggish business or campaign to newer heights and help you keep pace with the contemporary trends for optimum results.

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Click2Call Service – A Breakthrough Technological Leap in The Domain of Web Connectivity

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Technological advancement is for the betterment of mankind. Click2call is one such revolutionary leap which is investing authoritative powers in the hands of the consumers.

The Technology:

  • You put a link on your website
  • After navigating through your site, if the consumer feels the urge to learn more about the product/ service being offered, he would press the click2calll button.
  • The feature would provide click-through connectivity from the site allowing the consumer to directly chat with the call center representative. As soon as the consumer keys in his contact number, the call center staff would start a call with him/ her
  • The service allows bridging of 2 mobile numbers as soon as the recipient accepts the call request

Sterling Features of the Service:

The click2call service is a breakthrough in terms of new generation connectivity. The service dials both the users interested in starting a conversation. As soon as the call recipients answer to the call, the service initiates web based vocal connectivity between them. Both the parties can then carry on with the conversation for the interested length of time.

There are umpteen number of superlative features associated with this service.

  • As an implementer of the service, you have the independence to choose the nature of click2call interface that would best complement your offered services/ products.
  • The phone numbers to be used with this feature are not dictated by the interface. The implementer can exercise his discretion regarding choosing the numbers that would be dialed once the site visitor keys in his/ her contact number in the web interface. There is absolutely no restriction regarding the numbers to be used.
  • The application programming interface (API) link would have to be integrated in a simple manner before the service can be used in its entirety. This is mandated by the fact that click2call feature is hosted as SAAS or Software as a Service model.
  • The underlying HTML code that is used for integration of the API is simple and does not involve complex coding of intricate nature. The in-house software team can easily master the process and implement the same for an existing site.
  • Click2call feature allows seamless routing of calls to any phone number irrespective of the nature of service provider and coverage of geographical locations.
  • You can track and subsequently analyze the calls to gain insights by using the easy history and statistics section which has comprehensive reports pertaining to the call history and other parameters.
  • Even if your organization is battling out the survival war on a shoe string budget, you can afford this revolutionary service. This is brought about due to the fact that you are not required to invest a single penny on setting up of elaborate infrastructure i.e. hardware or software.

You can get in touch with Elision reps to learn more.

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Live Chat: A Revolutionary New Concept to Drive Unparalleled Sales

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Customer service has been taken to the next level with Live Chat. This feature is natively embedded in the website and enables varied chat modes to foster your business interests.

Sterling Features:

  • The operators can be located anywhere across the globe. They can log in into the system anytime from anywhere without being constrained by time, geographical and other constraints. Any computer equipped with internet connectivity and latest web browser can be used for availing this feature.
  • The operators can chat internally among themselves without impacting consumer service adversely. This is made possible through provision of private chat rooms which can be accessed exclusively by Live Chat professionals.
  • Chats can be transferred by personals with ease based on the kind of expertise sought by customers. The chat transfer can take place through Mobile chat or web.
  • The multiple chat option can be exercised by operators to chat with multitude of visitors at a time.
  • The user interface is operator friendly and high productivity is fostered through tabbing.
  • The chat can be continued in real time mode without having to periodically refresh the page.
  • Operator clusters can be deployed to handle any number of visitors.
  • Live Chat can be run on your domain and server.
  • Visitors can be served on priority basis through queuing option.

Features of Chat Button and Window:

  • Email signatures, online/ offline status can be availed with button
  • Same domain can be served with various buttons
  • Operator can leave customized messages when away from console
  • Departmental buttons can be embedded
  • Attractive themes can be applied
  • Typing indicators can be used for signifying operator or visitor typing preference
  • Pre-chat survey of the consumer can be opted for
  • Visitor can be given a personalized experience by displaying operator’s photo
  • Chat transcript can be mailed
  • As soon as a customer pings through message box, audio-visual alert gets triggered
  • Notification sound can be put on/off
  • Establish your brand identity more firmly by tailoring chat window with Logo, Name etc.
  • Text can be seamlessly converted to hyperlinks in chat window
  • Pop-up blockers never would restrict functionality of Live Chat
  • Consistent with security policies
  • Automated spam protection
  • Auto-reconnection mode enables resumption of Live Chat once internet is enabled, after a minor glitch
  • All major browsers supported

Other Features:

  • Operator console is web based
  • Away mode signals visitor that operator is not on his console
  • Expeditious processing through canned messages
  • Reference URL mode provides link of the site from where the visitor jumped to your site
  • Nuisance visitors can be flagged off
  • Administrator can view as well as gain control over active chats
  • Daily analytics

Elision has taken the market by storm with its groundbreaking LiveIM service. Available at competitive prices, it comes packed with critical functionalities that facilitate support and sales oriented deployments. It is a comprehensive Live chat solution that is redefining this segment.

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Elision IP PBX Solution Can Drastically Reduce Your Corporate Communication Costs

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ip pbx_1

If monthly telephone expenses deplete your limited operational budget and you are also not satisfied with the efficiency of your current channel of communication, IP PBX is the right solution for you. It is a breakthrough technological leap that would slash your corporate telephony bills dramatically while revamping the way communication took place erstwhile.

IP (Internet Protocol) PBX (Private Branch Exchange) solution is a phone system that makes use of IP communication to provide audio as well as video and instant messaging communication. It thus delivers an amazing array of functions that facilitate smooth business interactions. You also do away with the need for maintaining discrete network connections for varied business purposes. The complete portfolio of productive solutions is made available through convergence of network connections. The appeal of the system becomes more persuasive keeping in perspective the fact that the sterling services are available at unparalleled price.

Features:

  • IP PBX system conforms to SIP stipulations
  • A wide array of individual stations and call management functionalities are available
  • Complete codec support available
  • Numerous options are available to use the services i.e. IP telephone sets, computers equipped with SoftPhone software like webphone or dialer, Analog telephones enabled through media hubs, ISDN, wireless phones, and key phones can be used for accessing the services. You would never run out of options when it comes to availing the services on equipment that is readily available with your organization

Superlative functionalities of Elision IP PBX System:
IP PBX has been designed to take all hassles out of your corporate communications at a fraction of the cost you have been incurring with your erstwhile setup. Some of the functionalities that would catapult your business’s ROI to unthought-of heights include:

  • The IVR system can be tailored to give the customers a heightened personalized care although they would be attended to by machines; thus propelling your prospects of driving sales, success and consumer loyalty to new heights
  • Voice Mail can be personalized with minimum efforts and the tone can be setup to give a familiar feel based on geographical locations or demographics
  • Calls can be forwarded with ease
  • Call transferring can be done without any hassle
  • Multi party conferencing allows easy interaction amongst various parties/ managers
  • DID can be managed seamlessly
  • Reporting and analytics can be customized
  • Calls can be kept in waiting mode
  • Caller ID installation helps in easy identification of the callers
  • The need for dialing numbers has been obviated as you can now dial by keying in the names or characters
  • You can also dial using extensions
  • You can play soothing music while the phone has been put on hold
  • Call parking and 3 way calling features are also available

Just going through the superb functionalities of IP PBX would have given you hopes of a promising future. Yes, Elision Technologies Pvt. Ltd, is making this possible by bringing out bespoke solutions for organizations of every size and operational capabilities. You can turbocharge your organization with cost efficient voice traffic, merged phone networks and enterprise data, additions and modifications. Embrace this new age technology and see it work wonders in your favor. The possibilities and potentials are verily limitless. IP PBX would drastically bring down the cost you have been defraying to keep the inefficient phone network running.

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Give Wing to your Professional Aspirations with Elision ClicktoCall Service

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Click-to-call service is relatively new but is already making ripples in the business segments most likely to be benefited by its state-of-the-art features. As a customer, you can browse to the website of a brand and then click on the link that would spontaneously place a call on the call center representative wherein you can interact with the live agent in real time.

Why it makes sense for customers?

The website cannot serve as the complete repository of information that would quench your professional curiosity. Further, you may run out patience while browsing the content or is not familiar with the offerings of a particular company. Click-to-call service can ease your quest for information with real time interaction.

click2call

Compelling Reasons to opt for Click-to-call Service:

– Sales and site efficiency can be driven up by offering customers an immersive and personalized experience with a live agent serving as the guide while the prospect goes about hunting products of his choice on the site.

– Call centers can streamline the calls arriving by bypassing the present concept of having to re-route calls from a central location based on pre-set protocols.

– Calls from particular pages of the website reaches directly to the available agent, which implies that the agent is aware of the exact location from where the call has originated and thus can better attend to the needs of the customer. With re-routing channels eliminated, the customer is no longer required to sit idle with his call on hold.

– Designing and integrating click to call button on the site is easy. Further, the HTML code can be easily ported.

– Click-to-call facility can be availed of as pay-per-call service wherein you are not likely to incur any upfront setup charges, recurring contract costs, time expiration or hidden fees.

– This service’s compatibility quotient is high and can be configured with any infrastructure provided you have a phone number and device with internet connectivity at your disposal.

Elision Click2call services can be configured with ease and there is no associated upkeep cost. This makes it easy for you, in the capacity of an online seller, to live up to the expectations of customers visiting your web page.

The exceptional benefits that are likely to come your way are hard to ignore. Further, the infrastructure costs can be curbed significantly. Implementing click-to-call service for your website would result in exponential rise in sales and ROI and there is no steep learning curve involved.

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