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Elision to Exhibit Top Services in Vibrant Gujarat

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As we shared earlier, we are participating in the upcoming Gujarat, India based global summit, namely, Vibrant Gujarat 2019. We have reserved stall for all three days of the event and we will be glad to welcome the event visitors, guests and delegates during the event. You can meet our representatives at

Booth number: 29

Hall number: 05

Address: The Exhibition Center, Sector 17, Gandhinagar, Gujarat, India

Dates: 18 – 20 January, 2019

We are accepting personal meeting invitations and to request a personal meeting, please contact us with your preferred date and time.

We have many innovative and ready to use solutions which are perfect fit to any industry vertical. Along with those solutions, we also offer some patron specific services to benefit our customers that are seeking for personalized system development or customization.

We are all set to educate our booth visitors with our expertise in various open source solutions and VoIP solutions and how we can assist them in their current and future ventures. Below is the list of services we offer to our customers:

  • Third party call center CRM integration
  • VICIDial vTiger Integration
  • VICIDial Zoho Integration
  • VICIDial SugarCRM Integration
  • VICIDial SuiteCRM Integration
  • VICIDial customization
  • Custom module development for VICIDial: Open Source call center solution
  • vTiger customization
  • FusionPBX customization
  • FreePBX customization
  • A2billing customization
  • Custom Asterisk development
  • Custom WebRTC development
  • Custom Kamailio development
  • And more

We have an expert team which offers various types of customization and custom development services to add the required features in an existing third party solution or open source solution.

Also, we have flexible hiring models for remote expert hiring which we will showcase during the Vibrant Gujarat. The available hiring models are as follows:

  • Hire VoIP developer
  • Hire Asterisk developer
  • Hire FreeSWITCH developer
  • Hire WebRTC developer
  • Hire Kamailio developer
  • Hire FusionPBX developer
  • Hire A2Billing developer
  • Hire VICIDial developer
  • Hire VoIP consultant
  • Hire project manager
  • And more

Based on the need of our stand visitor and the business nature of the same, we will suggest various products, solutions or custom services. We thrive to benefit our stand visitors with the best suggestions, recommendations and offerings.

We are also seeking for possible business exchange, partnership and affiliation opportunities. We are open to discuss the same during the event.

If you are going to visit Vibrant Gujarat 2019, don’t forget to stop by Booth number 29, hall number 05.

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Meet Us at Vibrant Gujarat 2019

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Elision Vibrant Gujarat Social Media posts Google Plus Cover

We are glad to announce that we are one of the exhibitors at Vibrant Gujarat 2019. We have occupied the booth no: 29 in Hall no 05. We will be attending our booth visitors in the Vibrant Gujarat from 18 January 2019 to 20 January 2019 at our booth.

What we are looking forward to:

Networking opportunities

We believe this type of event provides opportunity to meet like-minded people and share thoughts, knowledge and expertise. We would love to make maximum out of our participation in this event.

We would be glad to share our knowledge and expertise which is earned with 10+ years of hard-core industry experience. We are also looking forward to network with like-minded professionals during our show.

Business Opportunities

Being an exhibitor at this global business summit in Gujarat, we are seeking to exhibit our top products, solutions and services which have benefited many Indian and international companies. We are willing to provide unified communication solutions to the businesses so they can gain business benefits.

Our top products and solutions are listed below:

Our top services are listed below:

We are willing to attend custom need of a unified communication solution for businesses and provide the best service.

Partnership and Affiliation Opportunities

We believe in strong affiliation to double the growth and that’ the reason we have professionals and top class businesses as our partners and affiliates. We are open for all opportunities to partner with businesses. Also, we would like to offer our channel partnership program for interested professionals.

About Vibrant Gujarat

In 2003, first ever Vibrant Gujarat Summit happened which was inaugurated by current Prime Minister of India and former chief minister of Gujarat: Mr. Narendra Modi. Since then, this business event provides networking, marketing and growth opportunities to the businesses. We are glad to share we are going to be part of such an amazing Global Business Summit.

We are accepting personal meeting invites. To schedule a meeting or to discuss your requirement, please contact us. To meet us at the event, please visit Stand 29, Hall 05, Exhibition Center, Sector 17, Gandhinagar, Gujarat from 18 to 20 January 2018.

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Elision Successful Participation in TradeConnect and Singapore Trip

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Our CEO and Founder, Mr. Mehul Shah, was selected as one of the delegates in the private business event, called, TradeConnect. The event was a commendable initiative taken by the GlobalLinker. The GlobalLinker came with an amazing thought of connecting business owners of three Asian countries, namely, India, Singapore and the Philippines and to encourage cross border business opportunities.

The GlobalLinker sponsored the whole event which was conducted in Singapore. The event was under the same roof where the famous Singapore event takes place, called, Fin Festival Singapore. This time the Fin Festival Singapore was buzzing more than before because of the presence of India Prime Minister Mr. Narendra Modi.

The organizer of TradeConnect had selected 25 business owners from each mentioned Asian countries and we are glad that our CEO and Founder, Mr. Mehul Shah, was one of the chosen Indian business owners.

Mr. Mehul Shah is back from the event and his extended business trip after the event and here are the highlights from this trip of Elision’s leader in Singapore.

Experience at TradeConnect

The GlobalLinker had made world class arrangements to make this event fruitful for all delegates. They had taken care of even very peculiar level details. The content shared in the event was indeed useful and the domain experts benefited the delegates with their keynote sessions. The GlobalLinker team personally took care of each delegate to assure they have a good time in the event.

Our CEO and Fonder had an amazing time filled with rich content and memorable experience. We also won the contest of “Social Media Marketer of TradeConnect” that was conducted by the GlobalLinker. It is indeed a great feeling to become a winner among everyone who participated in this contest by posting on various social media platforms.

Also, the platform provided to business owners of the mentioned 3 countries was worth exploring. Our CEO and Founder had an opportunity to discuss business with other delegates and we will have second level discussions with some of them to explore mutual business grounds.

Experience in Singapore

Mr. Mehul Shah had extended his trip in Singapore for a day after the event. He met our existing customers in Singapore who use our call center solution, IP PBX system, VoIP development services and other solutions. He also manages to meet some of the businesses that have shown interest in our solutions and services as well as to become our channel partners.

Conclusion

We are proud to announce this trip as a successful trip. A special thanks to the team GlobalLinker who created this opportunity for the business owners to network with each other to expand business.

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Moment of Pride for Elision Technologies Pvt. Ltd: Our Director Delivered Keynote Session In Sangoma Roadshow Event 2017

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Elisiontec Representative in Sangoma Event

[vc_row][vc_column][vc_column_text]We are so happy to share about our latest experience which made all of us proud to get led by such an amazing man, Mr. Mehul Shah. Our CEO and Founder, Mr. Mehul Shah, was invited by one of the prestigious VoIP hardware provider company in the world, namely, Sangoma to deliver a keynote session in its event.

We all were thrilled to hear this news and was injected with a new gusto to see how our director got such a big recognition. Indeed, it was a big moment because among all business associates of Sangoma in Ahmedabad and India, our company director was honored by this invitation as a token of appreciation from Sangoma.

Elisiontec Representative in Sangoma Roadshow 2017Our CEO represented our company in the stated event of the Sangoma which was named as “Sangoma Roadshow India 2017”. The event happened at Hotel Crown Plaza on 10th March, 2017. Our director had delivered session as an expert speaker. He shared about our association with the Sangoma and how we use different VoIP hardware products of Sangoma to provide turnkey solutions to our customers. Our director had also shared a few case studies of our customers who are using our VoIP solutions integrated with the Sangoma Hardware. To name a few, below is the list of our VoIP solutions, which are in use by our clients: (more…)

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How Elision IVR Helps Healthcare Industry Reduce Cost while Becoming more Efficient

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How Elision IVR helps Healthcare Industry

Interactive Voice Response, or IVR, is the latest technological response system on the block. Putting it simply, an Interactive Voice Response system enables a computer to interact efficiently with a caller.

Interacting with Callers:

This interaction takes place through the use of voice and DTMF (Dual-tone multi-frequency signaling) tones via a keypad. Let us simplify that for you. Haven’t we all called customer complaint centers? If our broadband connection is down, to check our mobile phone balance or making a return request for that bag we picked up online(it was way too big)? Ah, you have, haven’t you?

Very often nowadays, we are greeted with an automated response system which classifies and sub-categorizes our queries. What this does is that is directs our queries onto a specialized customer care representative instead of a generic one who cannot satisfy the specific problem we are facing. In some cases human interaction isn’t even required!

It would go something like this; “Dial #1 for order enquiries”, “Dial #2 for return requests”, “Dial #3 for customer complaints” and so on and so forth. Ring a bell? That is precisely what IVR is – an Interactive Voice Response system.

Many industries and enterprises are turning towards IVR to reduce the cost of their sales, service, enquiry and support calls being made to and from the company. Elision IVR symptoms not only help direct customers to the right support channel but cut down the time spent addressing such calls drastically.

Benefits to the Healthcare Industry:

Elision IVR system applications have been making waves in the healthcare industry for a while now. This system has found varied application in the medical transcription services, automated prescription noting, reminders for patients, auto attendance during odd hours, bill collections and for patient surveys.

Elision IVR system applications, offer the health industry a wide range of benefits catered to their routines.

• It Impresses callers and increases the reputation of the brand name
• Provides excellent customer satisfaction
• Attends the call on the very first ring
• The option of multilingual greetings is offered to the caller
• IVR systems are very practical when the hospital has to distribute the same type of information to each and every caller (Schemes or general awareness messages)
• The IVR system runs continually (24/7) during the day and can never greet the caller with a tired, bored or irritable voice and demeanor

In hindsight, we can’t help but wonder how these industries even managed before Elision IVR system applications revamped their calling processes. Additionally, IVR has also improved the perception of the company brand name in the eyes of the consumer. A win-win situation any way you look at it. Elision IVR system applications are here to stay and the healthcare industry certainly isn’t complaining.

Here is a sample IVR Elision Tech devised for CIMS Hospital.

Flow for Voice Menu
Welcome to CIMS Hospital
Press 1 Gujarati
Press 2 English
Press 3 Hindi
After language selection, department and then sub department menu flow will start
S.No Department S.No. Sub Department
Press 1 Emergency Care Emergency Care
Press 2 Ambulance Services Ambulance Department
Press 3 OPD 1 OPD Appointment
2 OPD Billing
3 Pathology
4 Radiology
5 Pharmacy
6 Health Checkup
7 Operator
Press 4 Cancer Department 1 OPD Appointment
2 Operator
Press 5 In Patient Services 1 Admission Department
2 Patient Room
3 Billing Department
4 Insurance and Cashless Department
5 International Patient Desk
6 Care At Homes
7 Operator
Press 6 Other Services 1 HR
2 General Store
3 IP Pharmacy
4 Biomedical Department
5 Finance Department
6 Communication and Marketing
7 IT Department
8 Operator
Press 7 Operator Operator

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How IP/PBX is Helpful for Corporate

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How IP/PBX Helpful For Corporate

Cost competitiveness is pivotal for organizational survival in a volatile market characterized by unpredictable changes and intense competition. IP/PBX, the automatic telephone exchange working via Internet protocol (IP) is easing the way corporates interacted internally.

Key Features of IP/PBX that Benefits Corporates:

• Facility to integrate with VoIP:

VoIP serves as the primary voice transmission medium. VoIP when integrated with IP/PBX facilitates creation of a single corporate network for the entire array of phone systems and also allow corporates to avail a host of additional sterling features which further pulls cost down.

• Requires little investment:

You need not invest a fortune to have the infrastructure to support IP/PBX operations in place. Additional laying of cables, routers etc. is done away with.

• Helps synchronize communication:

MNCs with officers scattered across the globe can synchronize the communication network over sub-divisions and ensure reliable transmission of critical information with IP/PBX.

• Flexible installation:

There is flexibility of installation offered by state-of-the-art IP/PBX system. Corporates reluctant about abandoning the conventional telephony system can get the wires connected to the IP/PBX interface and enjoy the services.

Else, the system can be run solely through software medium by linking the external communication channels to the Intranet based IP gateway.

• No additional hardware requirement:

The cloud technology can be effectively utilized to completely eliminate the need of installing even minor hardware. VoIP providers are increasingly offering access to the IP/PBX system through SIP protocols implemented remotely.

The VoIP provider would be responsible for maintaining the relevant software and hardware from its end.

• Reduce long-distance communication expenses:

Cost incurred in availing STD facilities for allowing geographically distributed office staff to communicate to head office can be significantly curbed.

• Ensures safe and secure network:

Data security ranks first in the list of priorities for corporates. Any unauthorized tampering or leakage of sensitive and classified data can spell havoc for the organization and bring it down on its feet.

The new IP/PBX technology allows setting up a highly secure network by thwarting attempts of eavesdropping or illegal access. Multi-level security ensures that the user is authenticated at different tiers before allowing the use of the system.

Malicious attempts of adversaries to gain access to your business’s confidential data are thoroughly discouraged. Your corporation thus gets to retain its competitive edge.

• Saves maintenance cost:

Corporates stand to save a lot of money which earlier was being used for maintaining an elaborate fleet of in-house maintenance staff responsible for up-keeping the telephone infrastructure.

With cloud system being prominently used, the IP/PBX system for the company can be managed remotely for a nominal fee. The company also need not hire experts at high CTC to keep the system moving. Idle manpower is eliminated.

IP/PBX system has come as a boon for the corporates. Apart from offering an amazing spectrum of services, the IP/PBX allows companies on a shoestring budget to sustain and make rapid professional strides.

Elision has been pioneering the process of ushering in IP/PBX system for corporates and is offering the entire gamut of services from initial setting up to complete maintenance and up-keep.

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How IVR System is Helping Healthcare Industry

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IVR System for Healthcare Industry

IVR system has contributed immensely to the progression of healthcare industry. A system which was employed previously in the call center industry has been found to be advantageous in healthcare management, as well.

Let us examine its impact of IVR system on healthcare sector, one of the fastest growing industries in the nation.

The IVR system now finds a pride of place in enhancing efficiency in the healthcare industry and assists in unhindered workflow in pharmacies, nursing homes, hospitals and clinics through VoIP. The healthcare industry is in a better position to offer care with improved communication technology by offering seamless connectivity between personnel and patients of a hospital, courtesy the IVR system.

Key advantages of IVR system for the healthcare industry

Quick retrieval of patient history:

Knowing and studying patient disease history is key; and doctors need to do so before they plan treatment for their patients. The IVR system is a boon to doctors and the healthcare industry in general as the system enables recording of patient disease history and replay of the same at any convenient time chosen by the doctor.

This is a great advantage as it helps free the specialist without immediate pressure to study the patient history and enables time to attend to other crucial tasks. The doctor is in a position to revisit this information at a more convenient time. The information about patients can be provided by the hospital at any time and doctors can view it with a single click.

Saves time and offers better service to patients:

When patients call in, the IVR system has an Auto attendant feature which activates auto reply to a call. After welcoming the patient, the auto attendant feature moves on to assist in providing the required information without human interference.

All types of queries pertaining to the hospital and services are presented to the caller in a menu format and after the choice of information is made, the caller is auto directed to the information without any employee engagement. With the IVR system in place, manpower can be employed in other indispensable areas, thus improving quality of healthcare.

Cost effective product:

An IVR system comes with modern features which work well to suit any scenario. The system is extremely cost effective and when one analyses the benefits, it is extremely suited to healthcare where timely information and quick retrieval is sacrosanct, and can make all the difference between life and death.

The IVR system can positively impact the functioning of the healthcare industry by smoothening workflow. It has proved itself to be extremely efficient, reliable, and easy to use which can result in optimizing time, manpower and money, the most valuable resource of any industry.

The IVR system may just be what the doctor ordered for the smooth functioning of the healthcare industry. And Elision Tech has the latest IVR system that is ideal for the healthcare industry. This system has all the features to transform the healthcare industry.

Here are links to case studies which shows how Elision Tech’s IVR System have helped healthcare industry:

1) Sterling (IVR + Inbound + Outbound)
2) Unipath Lab (IVR + Inbound + Outbound)
3) CIMS Hospital (DialShree – Omnichannel Contact Center Solution)

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How Hospitality Industry Benefits Using IVR System

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IVR System Hospitality

Technology has truly uncomplicated our existence. We have learnt to systematize and simplify nearly every aspect of our professional and personal lives. With the right usage and applications, each task we perform these days is carried out at optimum speed, efficiency, competence and cost.

One of the most innovative and adaptable functions of technology in the hospitality industry is the Interactive Voice Response, or IVR, system. Designed to automate and guide communications between customers and the service desk, it comes with a multitude of advantages.

IVR System in the Hospitality Industry

Not limited in its range of functions, the most immediate uses of the IVR are receiving and recording customer calls. The customers may then be provided with pertinent information that can be customized to suit the needs of the guest while being relevant to the organization in question.

Personalized Service:

The IVR system can even be used for a more personalized interaction with guests, when local and regional languages are available to improve the ease of access offered to every consumer.

Detection of language is a simple matter of using caller ID to determine the area from where the call is being made. It is most useful for your out-of-town customers, as it allows the hospitality industry to overcome any language barriers effectively.

Automated Logistics and Information Portal:

The uses of the IVR system can be endless, limited only by your imagination. From booking hotel rooms and providing in-house information assistance to providing room tariffs, informing about availability of rooms and giving information on tour packages, sights and shows and weather, to name a few, it can provide a truly comprehensive experience for even the most exacting customer.

In-house Options and Facilities:

Customers expect and demand the highest quality of convenience and comfort during their stays away from home. Using an Interactive Voice Response system, you can provide every patron with the luxury of access to a multitude of features from the comfort of their rooms, without having to ever contact the front desk or housekeeping. With as little effort as just picking up their phones, they are introduced to and invited to explore a wide range of customized activities at the click of a phone key.

Everyday tasks like requesting laundry service, room clean-up, billing enquiries, reporting a problem or contacting a staff member can be assigned to the options within the IVR, making organizational functioning not only streamlined, but also the information can be logged and recorded.

Services such as wake-up calls, voice message services, do-not-disturb requests and booking slots at the gym/spa/other facilities will never fail again at the hands of human error or memory. Instead it will be reliably registered with the IVR system’s computer programming.

The benefits and profits involved with the installation of an Interactive Voice Response for your hospitality venture easily far outweighs its initial costs and deterrents. Not only can you offer a popular around-the-clock customer service, your customers can now continue to interact with your system, feel heard and satisfy their requirements at all times.

More importantly, this system massively reduces the cost to your company in terms of streamlining your workforce and reducing human workload. All interactions with the customers can now be recorded for future quality assurance and backed-up at all times. This reduces room for error by impressive margins.

If you are looking for an IVR system that offers you these features to make your hospitality business a roaring success, look no further than Elision Tech. Not only do you get these features, there are several other options to make the working of your hotel or restaurant efficient, customer-friendly and cost effective.

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How Softswitch is Useful in Telecom Industry

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Softswitch

Soft Switch: What does it imply?

Software switch or softswitch sits at the center of a telecommunications network facilitating connection of telephone calls across disparate networks or Internet enabled IP telephony lines. Softswitch program is installed on a server and utilizes VoIP technology for routing calls.

Softswitch has essentially ushered in a new era for telecom industry offering a convincing leap over conventional hardware based switching system. Apart from extended functionality and cost reduction, this pioneering technique offers a slew of other advantages.

How Softswitch is beneficial to telecom sector?

Softswitch has been proving advantageous on a number of counts, prominent among them being:

  • Scalable architecture with the inherent capability of adapting to and encompassing expansion to the network seamlessly
  • Significant slashing of cost owing to less expenditure on setting up infrastructure, hardware and acquiring space
  • Thorough system overhaul is not necessitated when network expansion or upgrading activity is carried out, only a simple installation of software would suffice
  • System does not call for heavy investments or exorbitant maintenance costs
  • System embraces open standards, which means it can be easily ported or tailored to meet customer needs
  • SoftSwitch can be installed remotely
  • It can be integrated with other software for extended functionalities involving invoicing, call recording and voice mailing
  • The type of incoming calls that can be routed is literally innumerable and the spectrum encompasses traditional as well IP calls
  • System comparatively analyses available carrier paths and route calls to the cheapest outbound communication line by utilizing Least Cost Routing feature
  • SoftSwitch can be integrated with a number of add-ons for better communication facilitation. SIP Proxy facilitates IP telephony and conventional PSTN calls for better interaction with end users; Presence Server facilitates advanced communication among users by collecting info regarding network availability and ease of communication; billing module does away the need of expending on additional invoicing software and can spontaneously bill customers by scanning call summaries; Report Generation module keeps you updated about the call details and relevant statistics.

Insight into Class 4 and Class 5 Softswitches:

Voice over Internet Protocol (VoIP) softswitches can be classified into two categories; Class 4 and 5 respectively. Class 4 is deployed for facilitating VoIP transit of traffic amongst carriers. It primarily handles and routes the bulk of long distance VoIP calls. It provides support for protocols and facilitate conversions, transcoding etc. and also provides insights into calls per second, time taken for routing one call on an average, and the number of simultaneous calls.

Class 5 is deployed for facilitating end user convenience where local and long distance telephony are involved. The features of this service are IP PBX, call center service, platform for calling card, authorization types and forming QoS business clusters. All of them have spelled success for telecom industry.

Elision Billing is a comprehensive softswitch solution for telecom companies aspiring to provide cutting edge services for residential, business and wholesale voice over IP, calling card services, call-back and DID (telephone number) resale. This Class4/5 softswitch has an inbuilt intuitive billing mechanism that captures detailed logs of wholesale and individual VoIP services, calling cards and similar services. The system can be integrated with any third party software for enhanced functionality and reduced operational cost.

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How IP/PBX is Helping in Medical Practice

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IP PBX in Medical

Internet Protocol/ Private Branch Exchange (IP/PBX) system has spelled advancement in medical segment taking patient care to the next level. Web based interface facilitates easy transfer of voice and patient data to any phone extension within the facility without requiring advanced hardware intervention.

The IP/PBX system can be seamlessly integrated with hospital’s EHR (Electronic Health Record) and Practice Management Systems (PMS).

Medical Specific Applications:

You may be awed by the quantum of services that is involved in maintaining a modern day medical facility. IP/PBX can intervene in most applications requiring voice/ data exchange.

In PMS, the patient’s demographic information, appointments and other relevant data would pop up on the screen of medical rep as soon as the patient calls. This is made possible by deciphering of the information linked to patient’s history through caller ID when the patient calls.

The system can be programmed to spontaneously establish contact with the patient for reminding an imminent appointment or to inform him about the need for appointment scheduling.

The patient can then exercise the option of pressing specific number on his phone to talk with the medical rep. EHR data can be transmitted over the network through IP/PBX to specific recipients just by clicking a button without having to experience the hassles of printing, faxing etc.

PMS can be wired to give precedence to patient calls after normal operational hours based on situation’s exigency. Emergency calls can be routed to specific numbers for immediate attention. Patients who have undergone major procedures within a short duration can have direct chat with the concerned physician on his mobile number.

The system would intuitively ascertain the level of urgency by analyzing patient’s response code and the frequency of recent consultations. Voicemails can be deployed by your facility to remind patients of payment balance overdue once a fixed number of days have lapsed. You can facilitate payment of the bills by patients through click of specific number on the mobile phone or else offer him the option to ignore the call.

Patient oriented recordings can be spontaneously played out by the Interactive Voice Response (IVR) system whenever a patient calls the facility’s number. As soon as the patient shares his personally identifiable information, he can listen to tailored recording which would update him regarding the upcoming appointment or pending payment or connect to call centre executive.

Your patients can avail prescription refilling by calling the physicians dedicated mobile number. The IVR would spell out instructions which when followed would trigger a spontaneous workflow that would land the refill request on doctor’s mobile. The doctor would have the authority to approve or reject the same.

The above discussion serves to uphold the depth of value IP/PBX can add to the patient service segment of any medical facility. High priority cases can be dealt with relative ease by harnessing the inherent power of the system.

The ambit of the IP/PBX service for medical facilities is gradually increasing to encompass all conceivable services for better patient experience.

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