Category Archives: News

We are delighted to share that our Founder and CEO, Mr. Mehul Shah, is one of the keynote speakers at the India Omnichannel Forum (IOF) 2019.

Mehul Shah, Our CEO and Founder, has been working in the VoIP and telecom industry for more than 12 years. He works as a driving force in one of the most popular VoIP companies in India, Elision Technologies Pvt. Ltd.

The company has been delivering omnichannel communication and telecom solutions such as call center solution, voice broadcasting solution, voice logger solution, multi tenant IP PBX solution, and more.

The India Omnichannel Forum 2019 recognized the expertise of our founder and invited him as one of the expert keynote speakers. He will be part of a panel discussion on the topic of “Delivering on the Digital Experience”. He is one of the panelists on this topic along with some other panelists that expertise in the same subject.

Mr. Vishal Chopra will deliver an insightful session on this topic which will be followed by a panel discussion. Mehul and three other experts will answer queries of attendees and delegates in real-time on this topic based on their core industry experience.

They will cover topics of omnichannel customer engagement which will play a crucial role in the customer experience. They will also cover questions related to an imperative shift of customers from reactive to proactive.

In a nutshell, Mehul and other fellow panelists will cover everything related to the omnichannel digital experience that would benefit companies to create a long lasting customer relationship. The session and the panel discussion will take place on 24^th September 2019 from 11:30 AM to 12:15 PM.

About India Omnichannel Forum 2019

It is one of the biggest retail events in India. It will be conducted in Mumbai, India for two days: 24^th and 25^th September 2019. It will have 2500 key decision makers that can give a turning point to your business. The event will have the following activities for the delegates, visitors, and speakers:

• Master classes
• Conferences
• Awards
• Exhibition
• Networking
• And more

Our Founder and Director, Mr. Mehul Shah, will be in the event for both days and will be networking with the industry leaders, prospects, and customers.

If you are attending this event or if you will be in Mumbai, and want to have a discussion with Mehul, please contact us to schedule a meeting.

Elision Technologies Pvt. Ltd aka Elision is one of the leading VoIP companies in India, which cater to global customers. Elision offers turnkey VoIP solutions to its customers. Its turnkey call center solution is one of the most popular products of the company.

The company develops the VoIP software solutions with the help of its in-house team of VoIP experts. However, for hardware equipment, it relies on its partners. To provide the best turnkey call center solution or any other VoIP solution to its customers, Elision Technologies Pvt. Ltd has partnered with some big names in the VoIP hardware industry. The DinStar is one of the hardware partners of this VoIP company.

The Dinstar is one of the biggest VoIP hardware providers in the world based in China. It has multiple partners and big customers in India. Thus, DinStar representatives arranged its new product launch in India.

At one of the best hill stations in India, namely Ooty, the whole launch program was arranged. The company had invited selected top vendors from different states in India. The founder of the Elision Technologies Pvt. Ltd was one of the invitees and he was the only one from Gujarat.

At the launch event, the DinStar represented their new product in the presence of all delegates. After the launch event, this VoIP hardware giant arranged sightseeing and outing activities for all delegates. It was an honor to be one of the delegates of DinStar.

It was an amazing event. After the event, the founder of Elision, Mr. Mehul Shah, visited Bangalore to meet existing customers and partners.

Dialshree is one of the best call center solutions in the world. The Dialshree: Call Center Software is used by a wide range of industry verticals worldwide. It supports inbound, outbound and blended call center campaigns. Many big brands in India use this call center software to run its business.

Recently, the new version of Dialshree is launched. The new version is named as the Dialshree Version 4. It has all the features available in the earlier versions of the Dialshree: Call Center Solution.

The new version of Dialshree: Call Center Software has furnished with the new features which are developed to meet increasing communication and reporting need of the call centers of diversified industry verticals.

Below is the list of newly added features in the Dialshree: Call Center Software:

• Integration of WhatsApp messenger in the Dialshree: Call Center solution in both panels
• Integration of WhatsApp messenger in the disposition screen.
• Lead addition in the maximum hopper priority
• Integration of Text to Speech (TTS) module in lead upload with all required configuration
• Pause code alert integration
• Live call timer in seconds along with the total pause code on the pause screen
• Google map display on the panel of the agent according to the allowed user group
• Inbound email report theme customization
• Inbound email module customization
• Disabled the links from the admin change log report for all users and enabled for only Super Admin

The new version of Dialshree: Call Center Software also has a wide range of reports. It has all the reports it had earlier in the Dialshree: Call Center Solution. Additionally, it has some new reports added to provide a more comprehensive look at various important metrics to the call center. Below is the list of newly added reports:

• Inbound Queue Report
• Develop IVR Report
• TTS log report
• Agent-Manager Chat Log
• Search Archive Data functionality in reports
• Hang up Cause Report
• Reset Lead Call Status Report
• Add a date range filter to download list data
• Call Detail Report
• Add customer name and number in the existing callback report

These are the top features added in version 4 of Dialshree: Call Center Solution. To know more about the added new features of the call center software, Dialshree or to get a free demo of the same, please contact us.

Sales and leadership are two key terms which drive success for any business and we understand the importance of a good leadership which drives sales of the company to the next stage of success. It is always fruitful to exchange knowledge with each other and take benefit from each others’ experiences.

To learn from industry leaders in India and to benefit peers with our more than a decade long experience in global business, we participated in one of the biggest sales and leadership event, namely, The Sales Leadership India Summit 2019.

It was a two day event which took place in Mumbai, India on 14^th and 15^th May, 2019. This two day long sales and leadership event had congregated industry leaders from different verticals and arranged knowledge worthy schedule for the guests, participants and delegates. The event had held in a beautiful ambience of Holiday Inn hotel situated in Mumbai international airport.

Mr. Mehul Shah, Director and Founder of Elision Technologies Pvt. Ltd participated in this event as one of the delegates. He attended all sessions and acquired knowledge about the modern day strategies for sales processes, sales targets and revenue goals.

The seminars conveyed tips about managing the sales team and improving sales with the usage of analytics and data. It also shared different efficient ways of negotiation.

Our director also participated in networking programs in which he met various like-minded entrepreneurs, sales VPs, managers and more. He shared his experience about leading a VoIP company on worldwide platform and drive success on the board which was commended by present delegates.

“I am happy to be part of The Sales Leadership India Summit 2019 and I am willing to attend upcoming events as well. It gave insights about the sales strategies and negotiation tricks applied in big companies.

We also get the opportunity to meet business leaders from Zee Entertainment, Lenovo, BI Worldwide, Tata Communication, Tata motors, and many other big names in India. It was an amazing experience and I am happy that I attended this event. Indeed a great experience”, shared Mehul Shah, Director and Founder of Elision Technologies Pvt. Ltd.

Dialshree is one of the most advanced call center solutions. We are glad to announce that we have successfully integrated WhatsApp in Dialshree.

DialShree is a complete Contact center solution which supports all different modes of communication and for Indian customers, we offer Turnkey Contact Center Solution, which means we provide both call center software and hardware to setup an in-house call center.

DialShree is one of the most scalable call center solutions and that’s the reason any third party solution or application can be integrated within it. For your reference, we have been providing integration of following in our call center software based on the requirement of our customers:

• CRM system
• Social Media
• Email
• SMS
• Chat
• WebRTC based Web phone
• Web form / Contact form on the website
• And more

Recently, based on a request of the customer, we have integrated one of the most popular web applications, namely, WhatsApp. The integration and configurations are done successfully in the DialShree: Call Center Solution.

Now, the call center can take benefit of sending a WhatsApp message from the call center software itself. Below are the key features available to the customer with our WhatsApp DialShree integration:

Caller ID

The call center can configure a number which will be displayed as a sender number in the WhatsApp messenger of the receiver who will receive the sent message via the call center solution.

WhatsApp Message Templates

The call center can save unlimited templates in the Dialshree: Call center solution. Here, the template means a predefined WhatsApp message which can be sent automatically or manually by an agent during the live call or after hanging up the call.

Send Message Automatically

The call center admin can set triggers to send a WhatsApp message automatically. The trigger can be anything. For example, on X number of missed calls, a WhatsApp message would be sent, i.e., if the call center solution, tries to call 3 times to a customer, but if he doesn’t pick up the call, the Dialshree will send a predefined WhatsApp message to the customer.

Another example is based on the disposition or on call hang up a WhatsApp message gets sent to the customer. The team of the call center solution developers at Elision can configure any trigger based on the need of the call center.

Send Message Manually

In this way, the agent can send a WhatsApp message based on the conversation. This can be a new message drafted by the agent in real time or it can be one of the already saved message templates; in this case, all an agent needs to do is click “Send”.

The call center can use any combination of automated and manual WhatsApp messages.  This integration is done for the Dialshree, our proprietary call center solution. However, we offer this integration to any other call center software, including, VICIDial solution. For more details or to discuss your need, contact us.

We are really glad to share the news about the featured article on the entrepreneurship journey of our Co-founder and director, Mr. Mehul Shah by the GlobalLinker.

We, Elision Technologies Pvt. Ltd, are in the VoIP industry for more than a decade and we develop unified communication solutions to help businesses enhance the communication and empower collaboration. As one can imagine, our company has gone through many ups and downs and proved itself a leader with its best VoIP solutions in the industry.

The GlobalLinker editor had contacted our Co-founder and Director, Mr. Mehul Shah, to give an interview about his entrepreneurship journey which can become a guiding light for the aspiring business owners. Mr. Mehul Shah always stays proactive in helping aspiring talent and that’s why he opened the book of his journey.

He gave a detailed interview on how he gets started with a small business, what challenges he faced and how he overcome all those challenges and reached a position of one of the top VoIP companies. The article is featured on the BizCircle digital magazine, which is powered by the GlobalLinker and ICICI bank, here.

About GlobalLinker

The GlobalLinker is a global business circle which offers the networking opportunities to the business owners and c-level executives. It is associated with one of the renowned banks in India, namely, ICICI Bank.

 

As we had shared earlier, we were one of the exhibitors at Vibrant Gujarat 2019. The vibrant Gujarat is an international B2B event which took place for 3 days, from 18 January, 2019 to 20 January, 2019. The event hosted international expo, conferences and B2B networking events.

We are glad to share that we were one of the exhibitors at the international expo and we are excited to announce that this event was a really successful event for us. Let me share some highlights of the event.

Received amazing success at exhibition

We exhibited our top products and solutions from our booth along with our custom service offerings at Vibrant Gujarat 2019. We are really excited to share that all our products and solutions received a lot of appreciation from all our booth visitors, delegates and other participants at this Global event.

We could initiate some really good deals and we will close them at earliest possible. All our products and solutions were in demand, but if I need to name a few then, the turnkey contact center solution, voice logger solution, IP PBX system, missed call solution, IVR system, live chat software, etc. were really in demand at Vibrant Gujarat 2019.

Along with our ready to use solutions, we also received some good inquiries from booth visitors for our custom services such as, Call Center CRM integration, Asterisk development, etc. We are really happy to see such a welcoming response from our booth visitors and we look forward to convert the business leads received at Vibrant Gujarat 2019 in the nearest possible future.

Opened discussion for possible partnership

Our representatives attended B2B networking event in which we could meet many likeminded business owners and entrepreneurs. We have discussed some possible affiliation plans and we are most likely to join hands with some companies in Africa, USA and India.

Also, we met some delegates at our booth who are more likely to become our channel partners. In a nutshell, we could meet some great connections with whom we are going to join hands.

Received futuristic information

Our representatives attended the conferences in which Indian an international delegated delivered expert sessions. We really enjoyed witnessing these talks as it served a lot of useful information.

We have received some really useful information which is in shape with our business vision. We are looking forward to use the knowledge attained at the Vibrant Gujarat conferences into our business to benefit our customers.

Conclusion

In a nutshell, our participation at Vibrant Gujarat 2019 was really an excellent experience. We are glad to meet some really impressive business people. We have received a bag full of opportunities. We look forward to convert these opportunities in fruitful business for us and our customers.

Feel free to contact us to know more about our offerings and partnership programs.