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Elision Launched Cloud Call Center Services

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We are glad to announce the launch of cloud call center services in India. It means any Indian call centers and businesses can now use SaaS (Software as a Service) model based call center services.

Call centers in India or any businesses interested in using a powerful call center software solution can take advantage of this service.

Key benefits of using this call center services are listed below:

  • No huge investment required in buying a call center solution
  • No investment required in hosting the call center software
  • No investment needed in software maintenance and upgrade
  • Access to all features of the call center software
  • Access to features that let you run a call center remotely with high security and productivity
  • Easy to scale up or down
  • And many more

The offered call center solution is a cloud-based solution that gives amazing benefits of cloud solutions as well.

We are glad to share that it is furnished with an amazing range of features and add-ons to benefit users of this offered cloud call center services such as:

  • Complete call center suite with omnichannel call center software features including WhatsApp messages, SMS, etc. to let you take advantage of unified communication
  • Inbuilt mini CRM solution to let you personalize your communication and deliver the best customer services
  • DialShree Mobi app, Work from Home add-on and cloud solution to let your agents work from home and let you enjoy the advantages of the remote work model
  • High availability with well-configured load balancing and failover support with SLA Service Level Agreement) to make sure that you get access to the software all the time and system stays up and running
  • Access to amazing add-ons to let you take advantage of competitive features such as,
    • Call recording with custom features
    • Keyword spotting in recorded calls
    • Voice broadcasting
    • SMS broadcasting
    • Agent screen capture
    • IP PBX
    • IT help desk ticketing
    • Text to Speech (TTS)
    • Sticky agent

We will also offer packages with unlimited calling to let you enjoy the boundless experience of this competitive cloud call center software.

It is very easy to get started. All you need to do is, contact us. Our team members will get in touch with you and do the needful to give access to this best cloud call center software. Without any huge investment, you will be able to enjoy the features of this best call center software.

Furthermore, you will have the benefit of Pay as You Go model and amazing features of this feature-rich omnichannel call center solution. So what are you thinking yet? Contact us to have more details.

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We Delivered Smart Solutions to Gurugram Smart City

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We are glad to share that we have delivered smart solutions and supportive services to one of the Indian smart cities, namely, Gurugram.

Gurgaon, now known as Gurugram, is one of the well known smart cities in India. GMDA (Gurugram Metropolitan Development Authority) planned a strategic transformation of this Indian city to become a smart city. To transform it into a smart city, multiple infrastructural and procedure related changes are carried out.

Gurugram launched a centralized and seamless process for concern escalation and quick resolution. To implement this model, to make this smart city smarter, Gurugram selected the smart solutions offered by us, Elision Technologies Pvt. Ltd.

From playing a voice message to spread awareness about the COVID 19 to let citizens call to get support for the COVID 19, ask questions related to the issues they face, escalate various concerns, and ask for help, everything is now quick, easy, and streamlined.

Gurugram, smart city in India uses our following solution to streamline processes and give an assured solution within minimum time and send quick help to anyone who calls on the given helpline numbers.

Call Center Solution

Based on the needs of the Gurugram to provide help desk and support services, we have installed a feature rich and advanced call center solution. Our team lead and VoIP engineers personally visited the city and performed the process of complete installation and training of the call center solution.

This call center solution is in use by Gurugram to attend concern calls as well as to run an outbound campaign for the surveys, generate awareness, etc. more productively.

IT Help Desk Ticketing Solution

Along with a call center software solution, we have also provisioned a personalized IT help desk ticketing solution. This solution lets the operator, who attends the call for any kind of support, raises a support ticket. The citizen who raised the request or concern receives the ticket number for future tracking and follow-ups, if needed.

Citizens can also raise a ticket by using a mobile app or a website available to escalate an issue or concern as well as to ask for any kind of support. There are multiple integrations between different IT solutions and software, which are made by our team to create a unified solution that commands the whole process of support.

Moreover, our VoIP experts have also introduced automation in multiple operations such as the automated assignment of the ticket to the concerned executive in the concerned department.

Our team lead, business head, and VoIP engineers made sure that every system works flawlessly and all officers know how to use this software efficiently. Thus, our engineers had given on-site installation, training, and support services.

Gurugram smart city uses our smart solutions and we are glad to share this. This smart city is also taking advantage of our expertise in building smart solutions within the least time.

Here you can read the complete case study on Gurugram Smart City Using Elision’s Smart Solutions

We can furnish any city, state, and even company with smart solutions. Contact us to know more.

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Elision Launched Data Verification Add-on for DialShree Users

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Elision Launched Data Verification Module for DialShree Users

We, Elision, are a leading company that offers an omnichannel call center solution to global businesses. Along with our call center solution, we also have multiple add-ons to offer. We are glad to announce the launch of our new add-on, called, “Data Verification”.

Generally, call centers have mass leads with different information of each customer or prospect such as full name, phone number, email address, etc. The call center solutions usually have a feature to validate the phone number and email address, but what about verification? Generally, this much needed feature to verify the existence of a phone number or email address is not available. Thus, often call center dialers dial the numbers or send an email to the email addresses that do not exist.

Of course, the call centers often use auto dialers such as a predictive dialer, progressive dialer, etc. to dial each lead, and thus, dialing a lead and identifying it in real time about its existence happen quickly. It takes less time because of the power of a call center solution. However, cumulatively, it wastes a lot of time and resources in trying to contact fake or non-existent leads.

To save the time of all resources and to identify fake leads well in advance before starting the campaign, we have launched our “Date Verification” add-on.

What is “Data Verification” add-on”?

It is an add-on that verifies the existence and rightness of the lead phone numbers and email addresses.

DialShree has been offering a feature of validating the leads’ contact number and email address as one of the default features. Now, to benefit our users, our team has developed the required algorithms to verify a phone number and email address even before dialing the number or sending an email to that email address.

As soon as the leads are imported or uploaded in the call center dialer, the DialShree will automatically verify each phone number and email address for its correctness with the “Data Verification” add-on. Thus, managers can remove fake leads and save resources.

More than Verification

This add-on is built to provide insightful information about the leads. For example, phone number verification will validate and verify the phone number and provide the following information:

  • Type of the line: Mobile, Landline or VoIP number
  • Country
  • Location
  • Country Time zone
  • Country code
  • International phone format
  • Local phone format
  • E164 phone format
  • International dial possibility

How to get this add-on?

This add-on is available only to the DialShree: Call Center Solution users. Thus, if you are not a DialShree user, please contact us so we can share more details about this one of the best call center software. You will get DialShree with the Data Verification add-on.

If you are already using this software, all you need to do is contact us. Our representatives will give more detailed information along with a demo of this add-on. Also, they will help you get this add-on to leverage multiple benefits. So what are you waiting for? Contact us NOW!

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Elision Launched DialShree Mobi for Efficient Remote Work

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Elision Launched DialShree Mobi for Efficient Remote Work

We are glad to share the launch of “DialShree Mobi”, which is a mobile phone app for the agents. This app is available for the DialShree: Call Center Solution users.

The time has been shifting and this shift is increasing the demand for business mobility. The call center industry is not an exception here.

There are many call centers that work in a virtual environment for many years to leverage the benefits of a virtual call center. On the other hand, some situations such as natural disasters, manmade catastrophes, pandemic, etc. are increasing the need for a virtual setup of the call center so it can be accessed remotely as and when needed.

DialShree Mobile App

The cloud call center solution is available, but what about having an even more flexible solution? The call center software is often mobile friendly so it can be accessed from any device, but what about having a mobile app?

We, Elision, are proud to be one of those rare call center solution providers that offer a mobile app for their call center software users. We have released our first version of the DialShree mobile application, namely, DialShree Mobi.

This mobile app is available for agents now onwards. The agents can install this call center dialer app on their smartphone and log in to it with their credentials. It has all features an agent needs to handle a customer call. Let me explain in brief about the features one can get from our DialShree Mobi app.

Live Call Features:

An agent will have all the features to handle a call he is connected with. Below is the list of features made available to the agents:

  • Call pause and un-pause
  • Call requeue
  • Call park
  • Call park to an IVR
  • Call transfer
  • Transfer
  • Custom transfer
  • Call hang-up
  • Customer information

DialShree App Dialer

Call Script:

Agents can see and use the call script configured for this campaign by the supervisor.

Customer Form:

An agent can see and fill the customer form during a live call. Generally, in some campaigns, agents need to collect certain information from the customer. This form to collect information will be shown to the agent in this section.

Email:

If DialShree user has an omnichannel call center solution license, the agent will see an email module from which he can send an email to the customer. An agent can also access the saved email templates.

DialShree App EmailSMS:

If the users of the DialShree call center software have SMS add-on in their license, they will be able to send SMS to the customers during a live call.

WhatsApp:

If the DialShree users have integrated WhatsApp business account, they can also send WhatsApp message with all the features available in the web WhatsApp from this screen of the DialShree Mobi.

If DialShree users do not use an omnichannel call center software or do not have any of the SMS, Email, or WhatsApp modules, they will have all other features in their DialShree Mobi App.

To know more about the app and to get this app for free, contact us NOW!

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Elision Launched “Work from Home” Add-on to Support Remote Call Centers

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Elision Launched Work from Home Dialer to Support Remote Call Centers

Elision is glad to announce the launch of the “Work from Home (WFH)” add-on for its DialShree users. This add-on is built to benefit call centers with a perfect remote call center work model.

DialShree is an omnichannel call center solution that is built to benefit diversified industry verticals. It has different features to support inbound, outbound, and blended campaigns of the call centers. Moreover, its advanced add-ons add value-added features and functionalities to benefit the users of this call center solution. We are glad to share that the “Work from Home (WFH)” add-on is an additional add-on available for the call centers and other users of the DialShree.

As the name suggests, this add-on supports the “Remote Work” model aka the “Work from Home” model. It helps call centers to securely run their operations with the staff working from dispersed locations. It also benefits call centers to leverage multiple other benefits. On the other hand, agents can work from their home or any remote location even with limited internet bandwidth or no internet connection.

Here are the two working models available to the DialShree users after integration of the “Work from Home (WFH)” add-on:

Model 1: Work with all features with limited internet load

The agents usually may not have as high speed internet connection as they have in an on-premise call center. Thus, when agents access the call center solution from their home, they usually struggle to deliver the required performance because of this limitation. Even the customer experience may get hampered as the voice quality might be poor.

The “Work from Home” add-on of Elision resolves this issue.

  • DialShree will route all the calls, which can be incoming or outgoing, on the registered phone number of the agents. An agent will attend calls via his mobile phone.
  • DialShree will show the live call screen which will have all features such as call script, call controls, etc. on the screen of the agent.

This makes sure the voice packets are not transmitted via the internet so agents can work seamlessly with their internet connection and system.

Model 2: Work with limited features with no internet connection

It is possible that agents may not have access to the internet or laptop or computer at all so they can open the call center solution. Even in such an extreme situation, the “Work from Home (WFH)” add-on of DialShree lets agents work.

All calls will be routed to the registered numbers of the agents. They will handle calls on their phone. Of course, they cannot access features of the call center solution such as call script, call controls, etc., but it lets operations working.

Both of these models are designed carefully and already used by multiple customers of DialShree. You can get the DialShree: Call Center Solution if you are not using it already along with this add-on. If you are already a DialShree user, all you need to implement the remote work model is getting this add-on.

Our representatives will guide you further, contact us NOW!

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Elision Will Exhibit DialShree during London Trip

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Elision Will Exhibit DialShree during London Trip

We are happy to announce that we will be exhibiting DialShree during our business trip to London. Mr. Mehul Shah, CEO and Director, will represent our company, Elision Technologies Pvt. Ltd during his trip to London. He will be there from 10 March to 20 March 2020. Mehul will participate in Cloud Expo Europe on 11 and 12 March 2020 and in Call and Contact Centre Expo on 18 and 19 March 2020.

Mehul is going to exhibit different products and services offered by the company. One of the products which will be majorly exhibited on this London trip is DialShree.

DialShree is an omnichannel call center solution. It supports all different communication channels such as:

  • Voice calling
  • Screen sharing
  • Video calling
  • Internal chat
  • External chat
  • SMS
  • Email
  • Fax
  • WhatsApp
  • Facebook
  • Twitter

DialShree is loaded with a wide array of features such as:

  • Dashboard
  • Agent performance statistic
  • Multi-level IVR
  • Inbound IVR
  • Outbound IVR
  • Advanced ACD
  • Longest idle agent based call routing
  • Sticky agent
  • Skill based call routing
  • Agent ranking
  • Average hold time
  • Average talk time
  • After call work
  • Manual dialer
  • Power dialer
  • Predictive dialer
  • Preview dialer
  • Progressive dialer
  • DND support
  • Unlimited call queue
  • Voicemail
  • 3 way conferencing
  • Outbound call scheduler
  • Callback
  • Call park and pickup
  • Call intervention
  • Barge-in
  • Whisper
  • Call snooping
  • Call transfer
  • Call recording
  • SMS broadcasting
  • Voice broadcasting
  • Remote agent support
  • PCI support
  • CTI support
  • Word spotting in recording
  • Agent screen capture
  • IT help desk support ticket
  • Agent inter dialing support
  • Reports
  • And more

DialShree is one of the most flexible call center solutions available in the market. It supports:

  • SIP lines
  • PRI lines
  • PRI card
  • PRI gateway
  • GSM gateway
  • FXO gateway
  • FXS gateway

DialShree is also very easy to scale up. We offer integration of different third party solutions and APIs to make it the most advanced single sign on solution. Some of the major integrations offered by us to DialShree are as below:

  • Zoho
  • vTiger
  • SuiteCRM
  • SugarCRM
  • Salesforce
  • WhatsApp
  • Facebook
  • Twitter
  • Form
  • Collection module
  • And more

DialShree: call center solution is in use in more than 50 countries by more than 25,000 users.

Mehul is all set to exhibit this omnichannel call center software on the global platform by participating in the two largest European expos and in other meetings.

We have already scheduled some meetings with our customers and prospects. The meetings are scheduled on-premises of the customer and prospective customers as well as in the Cloud Expo Europe and in the Call and Contact Centre Expo.

If you are interested in knowing more about DialShree or want to schedule a personal meeting with our representative in London, contact us.

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Elision Will Participate in Cloud Expo Europe 2020

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Elision Will Participate in Cloud Expo Europe

We are glad to announce that we are going to participate in Cloud Expo Europe which will be held at ExCel, London on 11 and 12 March 2020.

Our CEO and Director, Mr. Mehul Shah, has confirmed his visit to Cloud Expo Europe. He will be on a business trip to London from the 10th of March to the 20th of March. During his stay in London, he will participate in one of the renowned Expos in Europe, namely, Cloud Expo Europe.

About Cloud Expo Europe

It is one of the renowned Expos in Europe and one of the biggest expos in the United Kingdom. It will have more than 550 exhibitors and sponsors at this Expo. IBM is one of the major sponsors at this expo. IBM is also going to deliver a session about how it uses trending technologies such as Artificial Intelligence, Blockchain, and cloud. Furthermore, there will be more than 250 expert speakers who will share their knowledge and experiences in keynote sessions. The technologies to be covered in these sessions are listed below:

  • Cybersecurity
  • Cloud and Cloud security
  • DevOps
  • Smart IoT
  • Big data
  • Artificial Intelligence
  • IoT (Internet of Things)
  • Blockchain
  • Data Center
  • And more

About Participation of Elision in Cloud Expo Europe

Elision has been catering to its global customers for more than 12 years with its unified communication solutions. The company has multiple ready to use communication software to offer. Mr. Mehul Shah who is CEO and Director of the company will participate in Cloud Expo Europe to exchange knowledge with the participation of this international expo. He will benefit people with his rich experience in the call center and unified communication industry. The company is also now working on artificial intelligence based Chatbots so he is going to discuss the same with the delegates, sponsors, speakers, and other exhibitors.

One of the premium products of the company is DialShree, which is an omnichannel call center solution. It is one of the most advanced and feature rich call center software. In fact, it is a contact center solution. Mehul is looking forward to exhibiting this product in the expo.

Along with the exhibition of DialShree, he will also exhibit other products and services of the company. Mehul is going to have personal meetings with delegates to discuss business opportunities. He is also looking for some channel partnerships. He has already scheduled some meetings with the delegates who have shown interest in knowing more about the unified communication solutions offered by the company. Mehul still has some open slots and he is accepting the meeting invitations. To schedule a meeting with Mehul, please contact us.

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Our CEO Will be on a Business Trip to London

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Our CEO Will be on a Business Trip in London

We are glad to announce that our CEO and Director, Mr. Mehul Shah, will be on a business trip to London in the second week of March for 10 days.

Mehul Shah has confirmed his business trip to London in the following schedule:

Dates: 10 March to 20 March

He will be in London for 10 days and he will be exhibiting our top products and solutions at different places such as exhibitions and at clients’ or prospects’ desks. Below is the list of our top products:

Mehul has already scheduled his trip, which is segmented into three different parts:

1. Participation in Cloud Expo Europe

He will participate in Cloud Expo Europe on 11 March 2020 and 12 March 2020. This one of the leading technology expos and it will be conducted at ExCel London. There will be leading companies from different segments such as

  • Cloud and Cybersecurity
  • Big Date
  • Artificial Intelligence (AI)
  • Data Center
  • Smart IoT
  • DevOps
  • Blockchain

There will be more than 250 sessions and hundreds of exhibitors who will exhibit their various products over there.

Mehul will participate in this international expo to meet like-minded people to find possible business opportunities of sales or affiliation.

2. Participate in Call and Contact Centre Expo

Mehul will participate in another expo, called, Call and Contact Centre Expo, which is also known as CC Expo. It will also be conducted at ExCel London and it will have 25 master-classes and 250 seminars for the visitors.

It will also have more than 500 exhibitors. It is one of the leading expos in Europe. Mehul will be part of the CC Expo and he will be there on 18 March 2020 and 19 March 2020 to explore business opportunities.

3. Meet prospects and customers

Along with the participation in two leading expos in Europe, Mehul will also have some meetings with c-level executives and business owners in London. He is going to meet some of our customers in London who are using our one or more unified communication solution.

Mehul is also interested in meeting prospective customers and other like-minded business professionals to explore mutual grounds of business opportunities to generate sales and to make or become business partners. Mehul has already scheduled some meetings and he is still accepting the meeting invitations.

If you live in London or nearby and if you are interested in having a private meeting with Mehul at Cloud Expo Europe or at Call and Contact Centre Expo, or at any other place, contact us now!

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Elision Participated in BPO Tech Summit 2020

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Elision Participated in BPO Tech Summit 2020

Elision Technologies Pvt. Ltd participated in BPO Tech Summit 2020. The company announced successful participation in the event. Read the complete news.

Elision Technologies Pvt. Ltd participated in one of the leading BPO events in India, namely, BPO Tech Summit 2020. The event took place in Bangalore at Grand Sheraton on 23rd January 2020. The event conducted with the tagline “Reimagine the business process for actionable insights”.

Elision participated in this event and announced successful participation in the event. Mr. Mehul Shah, CEO and Managing Director of the company along with the business head of the company participated in the event. Elision was one of the silver partners of the event.

Mr. Mehul Shah delivered a session on “Omnichannel communication” and “Omnichannel call center software”.  He explained how call center solution evolved with time. How it started with limited features and now loaded with multiple features. He also explained why it is important to have multiple communication channels in any business to gain multiple benefits.

The session progressed with information about the omnichannel call center software and its benefits. Mr. Mehul Shah concluded the session with the information about Elision Technologies Pvt. Ltd and with information of their upcoming AI-driven chatbot for call center software.

The company has also booked a space to exhibit its products. The company representatives showcased their premium product which is DialShree: Omnichannel Call Center Solution. The company also showcased its other top products at the event.

As per the shared details, participants of BPO Tech Summit 2020 admired the presentation of Mehul and interacted in-person with him. The event management team has also given a reward to Mehul for his extraordinary expert session.

Participants and visitors of BPO Tech Summit 2020 really liked DialShree and shown interest in taking the discussion forward. Elision representatives met the management and middle management team of different BPOs. Some BPOs and enterprises have shown interest in being a partner of Elision Technologies.

As per the shared details, some of the existing customers and prospects of the company also visited the representative of Elision. The team also received video testimonials from some of the customers.

As per the shared details, the participation of the company is successful and many new projects and partnership discussions have started. The business development team of the company is excited to handle this new business.

If you are also interested in knowing more about DialShree: Omnichannel Contact Center Solution, please contact us.

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Elision Is Going to Participate in BPO Tech Summit 2020

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Elision Is Going to Participate in BPO Tech Summit 2020

We are glad to announce that our representatives will participate in the upcoming BPO Tech Summit 2020.

Elision Technologies Pvt. Ltd has been catering to the BPO industry with its best in the industry call center software, called, DialShree. The company has been in the industry for almost 12 years now.

To benefit participants of BPO Tech Summit 2020 with rich knowledge and experience in the BPO industry, Mr. Mehul Shah, CEO and MD of Elision Technologies Pvt. Ltd will participate in this event with other representatives of the company.

Participation of Elision is segmented into three parts as briefed below:

1. Elision CEO and MD will speak on omnichannel call center solution

Mr. Mehul Shah, CEO and MD of the company, has been working in this industry for many years. He has not only catered to the customers of the company in BPO and other similar sectors, but he has also participated in multiple expos and events. He has rich experience in this industry. He will share his experience and expertise with the participants of BPO Tech Summit 2020 in his speaking session. He is going to deliver a speech on the topic of omnichannel communication and omnichannel call center solution and he will also share some useful tips for BPOs.

2. Elision will showcase its offerings

Elision has also booked space and standees at this BPO event and it will showcase its top products, solutions, and offerings there.

3. Elision will join hands with interested professionals and companies

Elision representatives have also shown interest in joining hands with like-minded people and companies. The company is interested in partnering with other companies and professionals at BPO Tech Summit 2020 to expand its wings.

Elision is one of the silver sponsors of this event and representatives will network with participants, speakers, exhibitors, and visitors at this event. The representatives of the company have shown interest in meeting professionals and scheduling a private meeting as well. If you are going to attend this event or if you are in Bangalore, you can meet the Elision team. Below are the details of the event:

Date: 23rd January 2020

Venue: Sheraton Grand, Bangalore

The event will cover all aspects of the business to benefit participants. One can learn from industry leaders.

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