News - Elision Technologies

We Have Launched Customer Profiling Feature in DialShree

Posted on August 26, 2021 - 3:57 pm by Hiren Pancholi

We are happy to announce the launch of the “Customer Profiling” feature in DialShree: Contact Center Solution. All existing and future users of DialShree can get access to this amazing and must-have feature.

What is customer profiling?

It is a value-added and on-demand feature that will be available exclusively to the users of DialShree: Contact Center Software. This feature can show all inbound and outbound interactions of a customer from the beginning to the till now during a live call to the agent. This feature also allows agents to explore the interactions of the customer within the selected date range during a live call or later. The customer profiling feature of DialShree: Contact Center Solution will show all interactions with a timestamp and other information such as the last message sent or the disposition of the call.

This works amazingly well for DialShree: Omnichannel Contact Center Solution. Along with all the interactions of customers with the call center or business using the DialShree customer profiling feature, it also shows the medium of communication such as SMS, WhatsApp, phone call, instant messaging, email, etc. It also shows whether it was an outbound conversation for the call center or an inbound one. It means the call center solution will show whether the call center had contacted the customer or the customer had contacted the call center.

Even if it has more benefits and applications when you use an omnichannel call center solution or a call center software solution that supports unified communication channels, it is still amazing for the DialShree users that only use voice calling as a communication channel.

We are glad to share that, this feature is tested by our team and beta users and it is working with utmost quality. It is available to use for all customers of the DialShree: Contact Center Solution.

To use this feature, the customers of the DialShree: Contact Center Solution need to contact the business development executive or relationship manager assigned to them or simply fill this contact form. Once we will receive your interest, we will schedule a demo call as per your availability and preference. One of our representatives will show a live demo of the customer profiling feature to show you how this feature works with DialShree: Omnichannel Contact Center Solution. As mentioned earlier, even if this feature has more advantages for the users that use an omnichannel call center solution, it also has many advantages to offer to the users using a single communication channel in DialShree: call center software. Once the initial formalities will be completed, our technical team will deploy this feature for you in your DialShree: Contact Center Solution.

Customer profiling is one of the advanced and futuristic features available in DialShree. Along with this feature, this call center solution has many amazing and advanced features to offer to its users. It can give you a competitive edge over your competitors. If you are not using DialShree, let us give you a walkthrough of customer profiling and other amazing features of this most advanced contact center solution. Book a free demo NOW!

Elision Furnished a Smart City in India with IT Solutions

Posted on June 30, 2022 - 11:14 am by Hiren Pancholi

Elision is proud to announce that the company has set up major IT solutions and infrastructure in the smart city, Gurgaon.

Elision Technologies Pvt. Ltd is one of the leading IT companies. The company has been offering unified communication solutions to its customers all across the world for 12 years now. The company has announced its recent project, which is successfully completed for the government of India.

Elision has furnished one of the smart cities of India with its IT solutions and infrastructure. The smart city in India, namely, Gurgaon is furnished with secure and reliable IT solutions developed by the team Elision.

The company has integrated the following solutions in the Gurgaon smart city:

Call center solution
IP PBX system
Video conferencing solution
Audio conferencing solution
Help desk IT ticketing solution
SMS gateway

Citizens in Gurgaon can reach government facilities via different communication channels to raise their concerns or get the required information. Below is the list of communication channel furnished by Elision in this Indian smart city:

Call
Email
Web portal
Grievance app

The company has connected all different departments of Government with easily accessible channels. Citizens can reach to any department such as Fire, Municipality, Transport, Water supply, Traffic, Street light, etc.

The company had put the team in Gurgaon to install and setup complete infrastructure and different solutions to make this whole system live and running.

We Have Joined Hands with TrueCaller for Business Number Verification

Posted on April 4, 2022 - 4:40 pm by Hiren Pancholi

Elision Announced Partnership with TrueCaller Business

We are extremely happy to announce our partnership with TrueCaller Business. This partnership has created mutual grounds of business advantages for both companies, Elision Technologies Pvt. Ltd and TrueCaller.

We are glad to share that we are an authorized partner of TrueCaller Business which offers business number verification services. In simple words, if you want to verify your business number with TrueCaller, get in touch with us and let us help you get verified. (more…)

AI Powered Voice Analysis Launched for Call Center Solution Users

Posted on March 15, 2022 - 9:12 am by Hiren Pancholi

We are excited to announce the launch of an AI-powered voice analysis add-on for users of our DialShree, call center solution. This add-on will automate the monitoring and analysis of call quality and agent performance.

We are one of the leading providers of the best call center solution empowered with advanced call center technology. We have introduced automation for various operations. Our recently launched AI-driven voice analysis module will automate screening different call recording files and perform sentiment and emotion and speech analysis to give you concrete data to judge the quality of service and quality of the call. (more…)

We Have Launched Communication Tools for Banking Industry

Posted on September 27, 2021 - 5:05 am by Hiren Pancholi

We are happy to announce the launch of multiple communication tools for the banking industry. These unified communication tools are available for the FINTech industry. It means any financial or banking service provider companies or organizations can use these tools.

Some of the major FINtech organizations are listed below:

Banks
Robo-advisors
Insuretech
Crowdfunding platforms
NBFCs (Non-banking Financial Companies)
And more

(more…)

We Have Launched Technology Tools for Healthcare Industry

Posted on June 8, 2021 - 4:42 am by Hiren Pancholi

We are extremely happy to make an announcement of the launch of technology tools for the healthcare industry. We have launched multiple technology tools to enhance communication, productivity, and patient/ customer experience in the healthcare industry. We have been catering to some leading healthcare organizations such as CIMS: Multi Specialty Hospital, Sterling Diagnostic Center, and more.

Based on our years of experience working with different healthcare organizations, we have come up with a suite of technology tools. Each tool is built to meet the needs related to communication and collaboration in different healthcare organizations like:

Hospitals
Private clinics
Diagnostic centers
Pharmacy stores
Pathology laboratories
And more

The healthcare tools developed by our experienced developers include the following:

Omnichannel call center solution

Hospitals and other healthcare organizations often miss some important calls and records due to the limitations of the traditional telephony system. The omnichannel call center solution has amazing features and communication channels along with call recording and many other features. This all-inclusive software helps in grabbing all leads and calls to capture leads.

IVR system

Some healthcare organizations only need an IVR system over a cloud call center solution. In this case, we offer the IVRS. It is also part of our omnichannel call center software developed for the healthcare industry. This system helps in attending callers if the number is busy or asks the patient to schedule a health checkup appointment without connecting with the medical representative. There are many advantages of using the IVRS.

IP PBX software

IP PBX Software Solution is developed to empower collaboration among different departments and branches. This software provides amazing communication and collaboration features that are not available with the traditional telecommunication system

Code Blue: Emergency alert system

Code Blue: Emergency Alert System is the most advanced technology tool and specifically designed to meet emergencies in healthcare organizations. With a single click, it can send the emergency alert via SMS and voice broadcasting to all team members that need to take some action to deal with the emergency situation.

For example, if there is a cardiac emergency and an operation is necessary, it will send a message to the operation theater team, heart surgeon, nursing staff, and other medical officers that need to help in avoiding the causality. There are many usages of this software.

Wrap up

The healthcare industry faces multiple challenges and we are here to help the healthcare industry to overcome all major challenges related to communication and collaboration.

Each of this software has its own role in overcoming 7 challenges the healthcare organizations face every now and then. Depending on the current requirements, a healthcare organization can use one or more technology tools.

We can help you understand the gap in your healthcare organization and provide the best tool that can help you grow faster. Let’s have a call to discuss more in detail and get a free demo of our major tools. Contact us now with your available time and date to schedule a quick call.

We Launched Smart WhatsApp Business Tool

Posted on April 5, 2021 - 7:40 am by Hiren Pancholi

We are extremely happy to announce the launch of the smart WhatsApp tool. As the name suggests, this tool is developed to provide smart features to WhatsApp users. The businesses or individual consultants that want to take advantage of smart WhatsApp features can use this tool and double the returns from their investment in marketing, sales, and other business campaigns.

WhatsApp has more than two billion active users, which means billions of consumers are using this messaging platform for their day-to-day communication. WhatsApp is also used in many businesses as one of the major communication channels. To boost the power of this popular communication platform, we have launched the smart WhatsApp business tool.

All you use is your WhatsApp web, so you do not need to worry about learning a whole new software. You use your WhatsApp web and our smart WhatsApp tool will be available there only, so you can use all the amazing features it has.

The WhatsApp with smart features can be used to strengthen any of the following types of campaigns:

Marketing
Branding
Lead generation
Awareness
Sales
Lead nurturing
Customer relationship management

The smart WhatsApp tool has amazing characteristics, which make this tool worth using such as:

No app or software download is needed
No privacy issues to get worried about
Affordable rates
An excellent array of business WhatsApp features to empower marketing and other campaigns

The smart WhatsApp web tool has a wide array of features, which are listed below:

WhatsApp broadcast with the right latency and delay support; broadcast to all and broadcast to selective audiences
Smart replies to reply to each WhatsApp message automatically. Even when your executives are busy and unavailable
This tool also has some interesting features related to creating, cloning, and deleting the group.
Contacts available in WhatsApp or a WhatsApp group can be exported, so they can be used elsewhere. For example, if you are using a call center solution, you can import the contacts into the call center solution to run calling campaigns.
Communication and customer experience enhancement features such as enabling status download, disabling online status, speeding up playing a voice message, showing online availability of online contacts, showing a notification when a contact comes online, restoring deleted messages, and many more.
Statistics will show quick stats of the number of contacts you have along with the device details. It will also show a number of contacts and chat message exchanges among personal and business contacts in one-to-one and group chat.

The smart WhatsApp web tool is developed to empower all businesses and consultants as well as other individual professionals that want to take advantage of WhatsApp. This tool indeed can be a great tool in the arsenal of your marketing, sales, and business development team.

We Have Launched Call Center Integrations Services

Posted on December 3, 2020 - 7:49 am by Hiren Pancholi

Call Center Custom Integrations Launched

We are glad to share that we have launched call center integration services. We will offer a suite of services related to custom integration for the call centers. These services are available for all call center solutions along with our renowned call center dialer solution, DialShree.

Our call center integration services include various custom integrations to make call center dialer an even more powerful and completely personalized solution. Our clients and prospective customers can choose to use one or more custom integrations as per their business needs.

Below is a quick brief of the call center custom integrations we offer:

1. Call center WhatsApp integration

WhatsApp is one of the most popular and heavily used modes of communication. We are integrating WhatsApp into the call center solution. This custom call center integration, adds another communication channel into the software. The call centers can then provide support and other services using WhatsApp as well. It also gives benefits related to using rich communication.

2. Call center collection integration

We have been catering to various collection agencies belonging to diversified industry verticals. The collection agencies have different disposition messages as well as customized operational needs. To meet these routine needs of debt collection companies, we have developed a custom module, known as “Collection Module”. We will offer call center collection integration. We add a collection module into the call center software. This software offers custom features related to collection agencies such as:

Call filtering based on various criteria. For example, skip calling numbers of customers that have given a promised to pay date and that date is far enough.
Custom fields with validations to meet the needs of collection agencies. For example, an agent has to add a specific date if the disposition is a P2P (Promised to Pay).
Custom disposition messages reflecting the disposition of collection companies.

3. Call center CRM Integration

This is one of the custom integrations, we have been offering for many years. We integrate different CRM solutions into the call center software or vice versa. The advantage of call center CRM integration is to provide an integrated solution to let agents offer personalized conversations and services to the customers and prospective customers. Some of the CRM solutions, we have integrated for many customers are listed below:

vTiger
Zoho
Salesforce
SuiteCRM
SugarCRM
And many more

4. VICIDial integrations

We offer various VICIDial customization services as VICIDial is one of the leading open source call center solutions. Some of the services are custom integrations as listed below:

5. Custom integrations

Along with all integrations we mentioned in this news release for call center dialer software, we also offer custom integration services. We integrate any third-party or open-source APIs, software, etc. into the call center solution to add additional features and functionalities into it. For example, we offer omnichannel call center software for which we integrate different communication channels into the dialer.

Contact us to know more and learn which call center integration you might need to take your business to the next milestone of success.

We Are Happy To Launch Call Center Twitter Integration Service

Posted on September 14, 2020 - 7:18 am by Hiren Pancholi

Call Center Twitter Integration Launched

We are excited to share that we will offer integration of Twitter into our call center solution, DialShree.

DialShree has been empowering various businesses by offering a full-fledged and advanced call center solution. It is also an omnichannel call center software solution. We have been providing integration of multiple communication channels into this software for multiple years.

Social media sites have evidently gained massive popularity as one of the platforms to communicate and collaborate. Therefore, it has become unavoidable to overlook these communication channels. We have been offering integration of Facebook and Twitter to our premium customers for a long. But, now it is time to go global with these channels. We had announced the integration of Facebook in the call center dialer of DialShree before some time and now, we are excited and happy to launch the integration of Twitter into our DialShree call center solution.

Twitter is often used by consumers to ask various questions and show anger in case of concern. They expect a response within an hour or as early as possible. Putting a social media manager to handle Twitter and interactions with that, in addition to, the customer support agents you have can be an expensive affair for your business. Therefore, we have come up with one more communication channel to be integrated into our call center solution, which is Twitter.

Major features available after call center Twitter integration are listed below:

1. Multiple Twitter account management within the dialer

We can integrate more than one Twitter account with our DialShree: call center dialer. An agent can access all Twitter accounts he has access to. It means you can decide which Twitter profiles will be handled by whom.

2. Enforce login to Twitter or make it optional

You can make it mandatory for agents to login to Twitter before accessing the assigned Twitter profiles and to perform other activities. Here, the agent does not need to log in with the credentials of the Twitter profile he is going to manage. He can log in with any Twitter profile. It can be the same as the company profiles he manages or it can be any other account. Regardless of the profile, he logs in, he can manage all Twitter profiles assigned to him.

This step of logging into Twitter can be removed. If it is not made mandatory, the agent can access Twitter profiles without login.

3. Engagement over Twitter

Within the DialShree: call center solution agents can perform various engagement activities such as:

Tweet
Like a tweet
Retweet
Share a tweet means retweet that tweet on the profile using which agent is logged in

4. Monitoring Twitter activities

Agents can see the numbers of followers and followings for a specific account. On the other hand, managers can monitor all Twitter activities in the report section of DialShree.

Integration of business or person profile into the call center dialer along with all these and many more features are available to DialShree and our hosted call center solution users. For more details, contact us.

We Delivered Smart Solutions to Agra Smart City

Posted on July 13, 2020 - 8:42 am by Hiren Pancholi

We are glad to announce that we have delivered smart solutions to one more Indian smart city, namely, Agra.

We have already deployed the whole ecosystem made of smart city solutions in Agra. Moreover, designated Agra government departments and all citizens in this smart city have been using these solutions flawlessly.

The Agra smart city uses our smart city solutions for multiple use cases such as spreading awareness about the COVID 19 to citizens by playing an IVR message to providing them the required support during the case of a medical emergency, fire hazard, etc. Citizens can also use the implemented smart solution to share their concerns, feedback, appreciation, etc.

Agra smart city also uses smart city solutions implemented by us, Elision, for internal communication between different departments.

Let us give a brief of two major smart city solutions deployed in the Agra smart city and which are currently in use:

1. IP PBX Solution

Unlike traditional IP PBX software, it is a personalized and feature-rich software. It is providing the required communication and collaboration tool for different departments of this smart city in India.

IP PBX Solution has a wide array of features, which are not available with traditional telephony solutions such as call forwarding from a landline to the mobile phone number, ring group to ring multiple numbers until someone from the group picks up the call, IVR (Interactive Voice Response) to play interactive voice messages, etc.

The team members can use it for internal communication as well as to communicate with any external landline or mobile phone number. As in India, rules of TRAI (Telecom Regulatory Authority India) are strict about VoIP usage; we have implemented PRI lines and gateways. This assures compliance with Indian law related to telecom, which is set by TRAI.

2. Call Center Solution

To let citizens or anyone in Agra communicate with the designated departments by calling on a predefined helpline number, we have deployed a call center solution. Unlike a traditional call center software solution, it is completely customized and enhanced to meet the ecosystem of a smart city in India.

This call center solution lets multiple operators take calls in parallel and provide the required support or answers. For example, in the situation of the COVID 19 pandemic, if someone calls to ask for an ambulance, the helpline center will pick up the call via this call center software and will do the needful to send an ambulance to the caller.

This is just an example, from giving an answer to taking complaints, this call center solution can be used for all types of communication between citizens or tourists and the designated government departments in the Agra smart city. Similar to the IP PBX solution, we have also made the required configurations to comply with the TRAI rules to use this call center software and all its features.

We have also performed the required integrations to provide a complete ecosystem of smart city solutions to Agra.

We have provided onsite services to deliver a seamless experience.

Smart city solutions can be used in any smart city or business to empower them. Contact us to know more.

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