In today’s data-driven world, businesses rely heavily on accurate and well-processed data to make informed decisions, drive growth, and maintain a competitive edge as well as compliance.
Elision’s DNCR Scrubber is a comprehensive data scrubbing and processing platform that combines the power of real-time data scrubbing to ensure better efficiency and avoid dependency on unauthorized platforms.
What is Elision-Etisalat Real-Time DNCR Scrubber?
Dialing calls on restricted numbers could be nightmare for the call centres or telemarketers, which may also result into hefty fines as well as dent on reputation.
Streamlining scrubbing process ensures smoother execution of outbound dialing campaigns; your agents can dial your prospects, customers or leads without any fear;
With its robust features and capabilities, Elision Scrubber empowers businesses to achieve data accuracy, consistency, and compliance, enabling them to make informed decisions based on reliable and high-quality data.
Problems with Unprocessed Data
Unprocessed data can pose significant challenges for businesses, including:
Avoid SIP Line Disconnection: Prevent potential SIP line interruptions with Elision’s DNCR integration and save your business from massive financial and reputational loss.
Data Inaccuracy: Restricted numbers can lead to flawed analysis, poor decision-making, and potential financial losses. Elision’s DNCR scrubber’s solution ensures up to 95% accuracy.
Operational Inefficiencies: Dealing with messy data can be time-consuming and resource-intensive, hindering productivity and slowing down processes.
Compliance Risks: Failure to comply with industry regulations and data privacy laws can result in hefty fines and damage to a company’s reputation.
Avoid blank points: DNCR eliminates blank points by ensuring all numbers are screened and compliant.
How Elision-Powered DNCR Scrubber Solution Works?
The Need for Data Scrubbing & Beyond:
Telemarketing:
Ensure telemarketing calls are compliant with DNCR (Do Not Call Registry) regulations, protecting brand reputation
Survey and Research Calls:
Ensures compliance with DNCR regulations, reaching relevant audiences and enhancing data accuracy.
Sales and Outreach:
Enhances sales and outreach strategies by maximizing permissible contacts.
Real-time DNCR list updates for up-to-date compliance.
Seamless integration with your existing pbx or dialing software.
How to Get Started?
1. Schedule a Demo:
Begin by scheduling a personalized demo with one of our experts. During this session, we’ll walk you through the capabilities and mechanism of Elision Scrubber API, answering any questions you may have and tailoring the solution to your specific needs.
2. Onboarding and Setup:
Once you’ve decided to partner with us, our implementation specialists will guide you through the onboarding process. We’ll work closely with your team to integrate Elision Scrubber API into your existing systems and workflows, ensuring a smooth and efficient setup.
3. Training and Support:
To maximize the benefits of Elision Scrubber, we offer comprehensive training programs for your team. Our experts will provide hands-on training, best practices, and ongoing support to ensure you’re making the most of the platform’s capabilities.
The 140 and 160 series are designated number ranges within the telecommunications industry, designed to streamline communication processes and enhance consumer experience. These number series serve distinct purposes, facilitating both promotional and transactional communications while ensuring compliance with regulations and respecting user preferences.
Telemarketing and Promotional Calls (140 Series)
The 140 series number range is specifically designated for telemarketing and promotional voice calls. This series is reserved exclusively for registered telemarketers, ensuring a clear distinction between promotional communications and other types of calls. This number series is utilized by registered telemarketers to communicate with potential or existing customers, promoting services, products, offers, or other marketing messages.
Transactional Messages (160 Series)
The 160 series is a dedicated number range utilized for transactional messages, ensuring the secure and timely delivery of critical communications. These messages carry essential information, often time-sensitive, such as One-Time Passwords (OTPs), transaction alerts, account notifications, and other non-promotional content. Yes, Elision will take care of entire process & your campaigns, contact us.
How it works?
Key Advantages
Using designated number series (140 for promotional and 160 for transactional) offers several key advantages:
User-Friendliness:
By separating promotional and transactional communications into distinct number ranges, users can easily identify the nature of the call or message they are receiving. This transparency empowers consumers to make informed decisions about engaging with promotional content or prioritizing time-sensitive transactional information.
Compliance:
The implementation of these number series, coupled with the integration of Distributed Ledger Technology (DLT), ensures strict adherence to telecommunications regulations. This reduces the risk of misuse, fraud, and unsolicited communications, protecting both consumers and businesses from potential legal and reputational consequences.
Efficiency:
The streamlined processes associated with the 140 and 160 series number ranges enable efficient and secure delivery of communications. Promotional calls and messages are promptly delivered to consenting customers, while transactional information reaches its intended recipients in a timely manner, facilitating seamless business operations and enhancing the overall customer experience.
By leveraging these designated number series, businesses can foster trust and transparency with their customers, maintain regulatory compliance, and optimize their communication channels for improved efficiency and user satisfaction.
What is Distributed Ledger Technology (DLT) and Scrubbing?
Distributed Ledger Technology (DLT) plays a crucial role in the telecommunications industry, particularly in the context of scrubbing and consent verification for promotional and transactional communications. DLT is a decentralized and transparent digital ledger that records transactions across multiple nodes or participants within a network.
In the realm of telemarketing and promotional calls (140 series), DLT serves as a secure and tamper-proof repository for storing consumer preferences and consent records. Before initiating any promotional call, the DLT platform checks the National Consumers Preference Register (NCPR) to verify if the recipient has provided consent to receive such communications. This process, known as scrubbing, ensures that only those consumers who have explicitly opted-in are contacted, respecting their privacy and preferences.
DLT also plays a vital role in the realm of transactional messages (160 series). Service providers must register their message templates and headers on the DLT platform. When a transactional message is initiated, the DLT system verifies that the content matches the registered template, ensuring that no promotional content is included. This process safeguards consumers from receiving unsolicited marketing messages under the guise of transactional communications.
Moreover, DLT facilitates real-time scrubbing of contact numbers against restricted lists, such as the Do Not Disturb (DND) registry. This ensures that transactional messages are only delivered to eligible recipients, further enhancing compliance and consumer protection.
Regulatory Compliance and Consumer Protection
Adhering to telecommunication regulations is crucial for businesses to maintain consumer trust and avoid hefty penalties. The implementation of the 140 and 160 series, along with the integration of Distributed Ledger Technology (DLT), is a significant step towards ensuring compliance with consumer protection laws and promoting transparency in communication practices.
One of the primary objectives of these regulations is to safeguard consumers from unsolicited and intrusive promotional calls and messages. By requiring telemarketers to register their headers and scripts with the DLT platform and obtain explicit consent from consumers, the system empowers individuals to exercise control over the types of communications they receive. This not only respects consumer privacy but also fosters a more positive brand perception and customer loyalty.
In the case of transactional messages, the 160 series ensures that critical communications, such as One-Time Passwords (OTPs), transaction alerts, and notifications, reach consumers promptly without being mistaken for promotional content. This not only enhances the user experience but also mitigates potential security risks associated with missed or delayed transactional messages.
Non-compliance with these regulations can have severe consequences for businesses. Penalties may include substantial fines, legal actions, and even the revocation of operational licenses in extreme cases. Additionally, a tarnished reputation due to non-compliance can lead to long-term damage to a brand’s credibility and customer relationships.
By embracing these regulatory measures and implementing best practices, businesses can demonstrate their commitment to ethical communication practices, build trust with consumers, and position themselves as responsible corporate citizens. Ultimately, regulatory compliance not only protects consumer rights but also safeguards the integrity of the telecommunication industry as a whole.
Best Practices for Effective Communication:
To ensure successful and complaint communication campaigns, businesses should follow these best practices:
Obtain Explicit Consent:
Before initiating any promotional communication, it’s crucial to obtain explicit consent from consumers. This can be done through opt-in forms, SMS confirmations, or other digital consent processes. Respecting consumer preferences is not only a regulatory requirement but also a key factor in building trust and fostering positive relationships.
Maintain Accurate Records:
Businesses should maintain accurate and up-to-date records of consumer consent, preferences, and communication histories. This data should be securely stored and easily accessible for auditing and compliance purposes.
Provide Clear Opt-Out Options:
Consumers should have the ability to easily opt-out of receiving promotional communications at any time. Businesses should prominently display opt-out instructions in their messages and honor opt-out requests promptly.
Adhere to Regulations and Guidelines:
Businesses must stay up-to-date with relevant telecommunications regulations, industry guidelines, and best practices. Failure to comply can result in significant penalties, reputational damage, and loss of consumer trust.
Leverage Automation and Technology:
Implementing automation and leveraging technologies such as DLT (Distributed Ledger Technology) can streamline processes, enhance compliance, and improve the overall efficiency of communication campaigns.
Foster Transparency and Trust:
Businesses should strive for transparency in their communication practices, clearly explaining the purpose, frequency, and types of messages consumers can expect to receive. Building trust with consumers is essential for long-term success.
By following these best practices, businesses can ensure effective and complaint communication campaigns, improve customer engagement, and maintain a positive reputation in the marketplace.
Industry Use Cases and Examples
Banking and Financial Services
The 160 series is extensively used in the banking and financial services industry for secure and timely delivery of transactional messages. This includes one-time passwords (OTPs), account alerts, transaction confirmations, and other critical communications.
E-commerce and Retail
E-commerce platforms and retailers often utilize the 140 series for promotional campaigns, product launches, and targeted marketing initiatives. By adhering to the DLT scrubbing process, they can reach out to consented customers with personalized offers, discounts, and updates, enhancing customer engagement and driving sales.
Healthcare and Pharmaceuticals
In the healthcare sector, the 160 series is invaluable for delivering appointment reminders, prescription refill notifications, and other time-sensitive communications. Pharmaceutical companies also leverage the 160 series for clinical trial updates, ensuring seamless and secure information exchange with participants.
Travel and Hospitality
The travel and hospitality industry benefits from both the 140 and 160 series. While the 140 series is used for promotional offers, package deals, and loyalty program updates, the 160 series facilitates timely delivery of booking confirmations, check-in reminders, and other transactional messages, enhancing the customer experience.
Logistics and Transportation
Logistics and transportation companies rely on the 160 series for shipment tracking updates, delivery notifications, and other critical communications. Additionally, they may leverage the 140 series for promotional campaigns, such as discounted shipping rates or new service offerings, targeting consented customers.
Education and Training
Educational institutions and training providers can utilize the 140 series for promotional campaigns, course offerings, and event announcements. Simultaneously, the 160 series ensures timely delivery of important notifications, such as class schedules, exam reminders, and fee payment alerts, enhancing student engagement and communication efficiency.
Frequently Asked Questions (FAQs):
Is consent only taken via SMS response or digital consent?
The consent process involves digital consent management facilitated by Distributed Ledger Technology (DLT). This can include SMS consent or acceptance, but also encompasses other digital channels and methods to ensure a comprehensive and transparent consent process.
What is DLT scrubbing?
DLT scrubbing is the process of verifying consumer consent and preferences against a secure, decentralized ledger before initiating any communication. This ensures that only those consumers who have explicitly provided their consent are contacted, preventing unsolicited or unwanted communication.
How does DLT work in telecommunications?
DLT plays a crucial role in the telecommunications industry by:
– Recording and maintaining consumer preferences and consent data in a secure and transparent manner.
– Validating consent through cryptographic methods, ensuring data integrity and preventing tampering.
– Automating the registration of complaints and consumer preferences, streamlining the process.
– Ensuring compliance with regulations by providing a transparent and auditable system.
What is the mechanism of DLT scrubbing?
The mechanism of DLT scrubbing involves matching the consumer data (phone numbers, consent status, preferences) against the secure ledger maintained by DLT. This real-time verification process ensures that only those consumers who have provided their consent are contacted, and their preferences are respected.
Why is DLT migration important for telemarketers?
DLT migration is essential for telemarketers and businesses engaged in outbound communication for several reasons:
– It enhances monitoring and tracking capabilities, ensuring compliance with regulations and reducing the risk of unsolicited communication.
– It improves consumer trust and satisfaction by respecting their preferences and consent.
– It streamlines processes and reduces operational overhead by automating consent management and scrubbing.
– It provides a transparent and auditable system, facilitating regulatory compliance and reducing the risk of penalties or legal issues.
Can I use a 1600 series number for marketing calls?
No. 1600 series numbers are strictly reserved for service and transactional calls. Using them for promotional content violates TRAI regulations and can result in the number being blocked by telecom operators.
Conclusion:
140 and 160 series could be revolutionary for cutting noise and spamming. This will help legit telemarketers and authorities. And may help in preventing frauds and restricted calls.
What is a 1600 Series Number?
The 1600 series is TRAI-mandated for service and transactional calls
— OTPs, payment confirmations, delivery updates, appointment reminders, and customer support callbacks.
Unlike 140 series numbers used for promotional outreach, 1600 series numbers are exempt from
standard DND blocking because they carry transactional content the customer has opted to receive.
As we are inching closer to the largest and best-rated tech and AI event in the world, you must know why it’s so hyped!
GITEX Global is the biggest and most influential technology exhibition in the World. Held annually at DWTC, Dubai, this premier event showcases the latest innovations, products, and solutions from leading global brands and emerging startups across various domains, including artificial intelligence, cybersecurity, cloud computing, fintech, and more.
Spanning over 1 million square feet of exhibition space, GITEX Global attracts thousands of exhibitors and hundreds of thousands of visitors from around the world. Amazing!!!
It is a platform for companies to launch new products, forge partnerships, and explore business opportunities in the rapidly evolving technology landscape.
The 2024 edition of GITEX Global is scheduled to take place from October 14th to 18th at the Dubai World Trade Center. This year’s event promises to be even more captivating, with a strong focus on cutting-edge technologies like Future AI, Communication, Internet of Things (IoT), and blockchain, among others.
Why Gitex Global is Top Choice For Tech Lovers and Innovators?
At GITEX Global 2024, attendees can expect to witness the latest advancements in artificial intelligence (AI), Blockchain and other cutting-edge technologies. This year’s event will feature a dedicated Future AI and Emerging Technologies zone, where leading companies and innovators will showcase their groundbreaking solutions and applications.
Visitors can also expect to see live demonstrations of AI-powered robots, intelligent assistants, and autonomous systems. These interactive showcases will provide a hands-on experience, allowing attendees to witness the capabilities of AI in action, and what not?!
This time main focus will be on how AI going to shape the various industries like Digital Finance, Healthcare and Edtech.
Omnichannel Communication Powered by AI Technology:
In today’s digital landscape, businesses are constantly seeking ways to enhance their customer experience and streamline their operations. Omnichannel communication and unified solutions have emerged as game-changers, enabling organizations to seamlessly integrate various communication channels and provide a cohesive experience for their customers.
The importance of omnichannel communication cannot be overstated. Customers expect to interact with businesses through multiple touchpoints, including phone calls, emails, social media, live chat, and more. By adopting an omnichannel approach, businesses can ensure that customer interactions are consistent and contextual across all channels, resulting in improved customer satisfaction and loyalty.
Unified solutions play a pivotal role in facilitating omnichannel communication. These solutions consolidate various communication channels into a single platform, allowing businesses to manage and monitor customer interactions efficiently. By integrating technologies such as voice, WhatsApp, chat, email, video, messaging, and collaboration tools, unified solutions enable seamless communication and collaboration within the organization and with external stakeholders.
One of the key benefits of unified solutions is their ability to break down silos and foster collaboration among teams. With a centralized platform, employees can easily access customer data, share information, and collaborate on resolving customer inquiries or issues, regardless of their physical location or department.
Moreover, unified solutions often incorporate advanced analytics and reporting capabilities, providing businesses with valuable insights into customer behavior, preferences, and pain points. By leveraging these insights, organizations can make data-driven decisions, optimize their processes, and deliver personalized experiences tailored to individual customer needs.
In the modern business landscape, where customer expectations are constantly evolving, embracing omnichannel communication and unified solutions is no longer an option but a necessity. 24/7 Availability is no longer comfort, it’s necessity now!
Exhibitors and Product Launches
At GITEX Global 2024, attendees can expect a diverse array of exhibitors showcasing their cutting-edge products and solutions. Major industry players and emerging startups will converge to unveil their latest innovations, setting the stage for exciting product launches and demonstrations.
As mentioned, self service platforms and interactions are bridging together to deliver exceptional customer experience, Elision is also leaving no bar in catching up the need of the time, first of it’s kind, conversational bots covering voice as well as chat will be launched in this premier event.
Practical Tips for Attending GITEX Global 2024 at Dubai
Attending a large-scale event like GITEX Global can be overwhelming, but with proper planning and preparation, you can make the most of your experience. Here are some practical tips to help you navigate the event seamlessly:
Registration and Tickets
Register for the event well in advance to secure your spot and take advantage of early bird discounts. Feel free to drop details for free visitor passes. Contact Us Now!
Accommodation and Transportation
– Book your accommodation early, as hotels near the venue tend to fill up quickly during the event.
– Consider staying in the vicinity of the Dubai World Trade Center for easy access and reduced commute time.
– Utilize public transportation, such as the metro or taxis, to avoid the hassle of parking and traffic congestion.
Networking and Scheduling
– Prepare your elevator pitch and business cards to introduce yourself and your company effectively.
– Keep Gitexplus App installed into your mobile phones for smoother access to visitors and exhibitors. Know More.
By following these practical tips, you’ll be better equipped to navigate GITEX Global 2024 and make the most of this incredible opportunity for learning, networking, and business growth.
Elision, a leading provider of AI-driven unified communication solutions, made a resounding impact at the prestigious GITEX Global 2024 event held in Dubai, UAE. The company’s participation was nothing short of triumphant.
Our booth was a hub of activity, attracting visitors from across the globe who were eager to witness the future of communication unfold. The overwhelming response from attendees and industry partners alike solidified Elision’s position as a frontrunner in the ever-evolving tech landscape.
Throughout the event, Elision’s team of experts demonstrated the power of their AI-driven unified communication platform, which seamlessly integrates various channels, including Voice, Video, Chat, WhatsApp and Social Media. Visitors were captivated by the platform’s ability to deliver personalized and intelligent interactions, revolutionizing the way businesses connect with their customers.
For businesses, Elision’s AI-driven unified communication platform offers numerous benefits. It streamlines operations, enhances productivity, and reduces operational costs by automating routine tasks and optimizing resource allocation. Additionally, the platform’s advanced analytics and reporting capabilities provide valuable insights into customer behavior, enabling data-driven decision-making and continuous improvement.
Five Exciting Days at GITEX Global 2024, Dubai, UAE.
Our participation at GITEX Global 2024 was a whirlwind of action, innovation, and excitement. Each day brought new opportunities to showcase our cutting-edge solutions, connect with industry leaders, and explore the boundless possibilities of AI-driven communication.
Video Highlights: 5 Days – 5 Blockbuster Journey Videos
Day 1
Day 2
Day 3
Day 4
Day 5
Overwhelming Response from Visitors and Partners
The air at GITEX Global 2024 was electric, with a palpable buzz surrounding Elision’s cutting-edge AI-driven unified communication platform. Our booth was a hub of activity, attracting a diverse array of visitors and partners who were eager to explore the future of customer engagement.
The enthusiasm and interest from attendees were truly overwhelming. Their insightful questions, thoughtful observations, and genuine curiosity fueled our team’s passion for innovation. We were humbled by the positive feedback and the recognition of our platform’s potential to revolutionize the way businesses communicate.
Shaping the Future of Customer Engagement
At GITEX Global 2024, Elision showcased its cutting-edge solutions that are poised to revolutionize customer engagement. Our AI-driven unified communication platform empowers businesses to deliver personalized experiences, enhance operational efficiency, and foster lasting customer relationships.
With Elision’s advanced conversational AI capabilities, businesses can seamlessly integrate intelligent virtual assistants and chatbots into their communication channels. These AI-powered assistants can handle routine inquiries, provide instant support, and offer personalized recommendations, ensuring a seamless and delightful customer experience.
Conversational AI: The Game-Changer in Business Communication
At the heart of Elision’s groundbreaking unified communication platform lies our cutting-edge conversational AI technology. Powered by advanced natural language processing capabilities, our conversational bots are revolutionizing the way businesses interact with their customers.
These intelligent virtual assistants seamlessly engage with customers across various channels, providing personalized and contextual responses in real-time. Whether it’s answering frequently asked questions, guiding customers through complex processes, or offering tailored recommendations, our conversational bots deliver an exceptional and intuitive experience.
AI Powered Omnichannel Experience: Connecting Customers Across Channels
Our flagship product, DialShree: unified communication platform lies a powerful omnichannel approach, seamlessly integrating multiple communication channels and platforms to provide customers with a consistent and exceptional experience. By bridging the gap between various touchpoints, such as voice, chat, email, social media, and more, Elision ensures that every customer interaction is smooth, personalized, and efficient.
With power of collaborative tools like Video Calling and Screen Sharing.
By leveraging the power of artificial intelligence and conversational bots, Elision is redefining the way businesses communicate with their customers. This cutting-edge technology not only streamlines communication processes but also provides personalized experiences that foster long-lasting customer relationships.
The Road Ahead: Elision’s Vision for the Future
Elision’s journey at GITEX Global 2024 was just the beginning of an exciting era in business communication. With a steadfast commitment to innovation and customer success, the company is poised to revolutionize the way businesses engage with their customers.
In a resounding celebration of innovation and customer-centric excellence, Elision Technologies has emerged as the undisputed Unified CX Platform Innovator of the Year at the prestigious Customer Experience (CX) Summit held on May 9th, 2023, in Mumbai. This coveted accolade not only solidifies our position as a trailblazer in the realm of customer engagement technology but also serves as a testament to our unwavering commitment to delivering seamless and personalized experiences across all communication channels.
The CX Summit, a distinguished gathering of industry leaders and visionaries, provided the perfect stage for Elision Technologies to showcase its cutting-edge AI-powered omnichannel communication solution. This groundbreaking platform has redefined the boundaries of customer service, seamlessly unifying interactions across multiple touchpoints while setting new benchmarks for personalization and efficiency.
By clinching this esteemed award, Elision Technologies has firmly established itself as a driving force in the customer experience revolution, demonstrating its ability to anticipate and exceed the ever-evolving needs of modern consumers. This achievement is a resounding validation of our innovative approach and our dedication to empowering businesses with the tools they need to deliver exceptional service consistently.
Redefining Customer Engagement: Elision’s Unified CX Platform Leads the Way
In today’s fast-paced digital landscape, businesses are constantly seeking innovative solutions to enhance customer experiences and stay ahead of the competition. At the forefront of this quest stands Elision Technologies, a trailblazer in the realm of customer engagement technology.
Our groundbreaking omni channel communication platform has garnered well-deserved recognition, earning us the coveted “Unified CX Platform Innovator of the Year” award at the prestigious Customer Experience (CX) Summit held in Mumbai.
The importance of a unified customer experience cannot be overstated in the modern business world. Customers expect seamless interactions across multiple channels, whether it’s through traditional phone calls, live chat, social media, or emerging platforms. Failing to meet these expectations can lead to dissatisfied customers, diminished brand loyalty, and ultimately, a negative impact on revenue.
Businesses often grapple with the challenges of managing customer interactions across disparate channels, leading to fragmented experiences and inefficiencies. Elision Technologies recognized this pain point and set out to revolutionize the way businesses engage with their customers.
Elision’s unified CX platform is a game-changer, leveraging cutting-edge artificial intelligence (AI) and omnichannel capabilities to streamline customer interactions. By seamlessly integrating various communication channels into a single, cohesive platform, businesses can now deliver personalized and consistent experiences, regardless of the touchpoint.
Elevate Agent and Customer Experiences with DialShree: Smart Call Routing, Customer Profiling, Custom Reports, Automated Workflows & Much More…
At the heart of Elision Technologies’ triumphant recognition lies our groundbreaking Unified CX Platform, This AI-powered omnichannel solution stands as a beacon of excellence, transcending the boundaries of traditional customer service and setting new industry standards.
Providing communication solutions is not the primary challenge; rather, tailoring these solutions to meet the specific needs of customers and their Ideal Customer Profiles (ICPs) is crucial in today’s market. Interactions do not end with calls or chats; their impact is multiplied through reports. Therefore, customized reports provide decision-makers with insightful data, facilitating smoother decision-making processes.
DialShree powered by Elision has evolved it’s product, and added all the experience crunch to DialShree 2.0, concentrating on business communication with innovations and better agent as well as customer experience.
Elision’s Unified Customer Experience (CX) Platform features an array of advanced capabilities designed to elevate customer engagement substantially. With more than 15 sophisticated intelligent call routing techniques, such as sticky agent, skill-based routing, knowledge-based dialing, and owner-based routing, integrated with premium routing call logic, call handling efficiency has been improved by 48% for our customers.
Customer profiling will be a standout feature for any communication platform, as customers dislike having to repeat their issues and information. Furthermore, our platform’s omnichannel capabilities ensure that customers can move seamlessly between channels without losing context or the need to repeat information. This uninterrupted communication flow not only boosts efficiency but also provides personalized attention, thereby cultivating lasting customer loyalty.
This is just the tip of the iceberg regarding our product’s depth. Schedule a demo now to learn more about our product tailored to your specific requirements.
Why Elision was simply show stopper with its superior offerings
With over 2500 esteemed clientele and diversified 17+ years of experience, Elision has multiple success stories to sing from corporates to esteemed Government clients – Elision made big with one forte and that’s customer first policy. By streamlining their communication and minimizing operational effort, our unified CX platform not only improves customer loyalty but also boosts agent productivity. Agents can focus on delivering personalized and efficient service, rather than wasting time navigating disparate systems or gathering customer information.
Elision demonstrates that data is pivotal when interpreted correctly, a statement affirmed by our clients and market trends.
At Elision Technologies, we believe that exceptional customer experiences are based on deep insights and tailored personalization. Our award-winning Unified Customer Experience (CX) Platform utilizes AI and data analytics to deliver personalized experiences that truly resonate with each customer.
More than 90% of our customers express immense satisfaction with DialShree’s ability to provide customized reporting and analytics tailored to their specific business needs. This significantly streamlines their decision-making processes, enabling decision-makers to quickly access essential information through graphical dashboards at the end of each day.
But that’s not all – our platform goes beyond reactive customer service. With predictive analytics and proactive engagement capabilities, we empower businesses to anticipate customer needs and deliver personalized offers, recommendations, and support, AI driven conversational analysis before issues even arise.
Elision awed everyone at the summit with its powerful Unified Communication Suite, elevated by live call conversational analysis, to master every on-call possibility without any manual support. The AI guidance provided to agents during live calls is set to be a game-changing formula, enhancing both the quality of interactions and sales performance, including upselling and cross-selling, all at the same time.
Unlock the full potential of your customer experience strategy by partnering with Elision Technologies. Our team of experts will work closely with you to understand your unique business requirements and customize our solution to meet your specific needs.
Conclusion:
Elision is not only acclaimed for its state-of-the-art product line, but our post-purchase support has also made our clients’ lives significantly easier and hassle-free. Our clients have unequivocally agreed that Elision provides the best post-service support in the industry.
Don’t just take our word for it – explore our success stories and see how businesses across various industries have achieved remarkable results with our Unified CX Platform. Elevate your customer experiences, drive customer loyalty, and gain a competitive edge in today’s fast-paced market.
Contact us today to schedule a personalized demo and discover how Elision Technologies can transform your customer engagement strategy. Embrace the future of customer experience and unlock new realms of success with our innovative solutions.
Elision Technologies, a leading provider of communication solutions impressed attendees at the Bharat BFSI Leadership Summit and Awards 2024 with their innovative AI- driven communication platforms that are revolutionizing debt collection strategies and improving customer experiences. Their next gen solutions & product demonstration at the summit, and winning the AI-Powered Omnichannel Communication Solution of the Year for Best CX award among esteemed BFSI leaders highlighted their leadership in the industry.
As Mehul Shah, CEO & MD of Elision Technologies graciously accepted the award he emphasized the company’s dedication to offering cutting edge solutions in the BFSI sector. By utilizing state of the art AI technology, team Elision aims to revolutionize customer interactions and customer experience at scale. Mr. Shah envisions a future where personalized communication driven by artificial intelligence will be pivotal, in reshaping the BFSI landscape.
AI-powered super agents have impressed many by effectively blending natural languages with specific purpose driven interactions, empowering collection agencies to manage intricate banking inquiries, identity verification processes, payment/ loan related questions and offering tailored experiences in various languages. These super agents not only boost efficiency and productivity but also deliver exceptional customer service around the clock.
Moreover, Elision’s AI-driven debt collection platform has been widely praised as a comprehensive platform in the industry. By leveraging machine learning algorithms this platform examines customer behaviors and their trends to enhance debt collection strategies. And it helps the Banking, Financial services and Insurance (BFSI) sector for increased recovery rates, better cost savings and a streamlined automated collection process.
During his keynote speech, Mr. Ankur Sharma, Business Head at Elision emphasized the importance of embracing omnichannel communication solution to enhance customer satisfaction and experience. Elision’s AI powered solution seamlessly merges communication channels such as voice calls, chats, emails, SMS, and social media platforms to provide a unified and personalized experience for customers.
He also introduced an integrated AI-driven voice analysis platform that elevates service quality (QoS) and communication standards (QoC) without human involvement. This system offers insights like call analysis, emotion and sentiment assessments as well as verbose and silence analysis.
Additionally he highlighted the importance of communication advancements in the banking and finance sector emphasizing how utilizing voice bots and AI-driven super agents could transform customer interactions seamlessly.
Elision Technologies, with a client base of over 250+ BFSI esteemed organizations has played a pivotal role in helping companies achieve substantial productivity gains and notable improvements in their collection figures. Their innovative solutions have revolutionized operations for businesses in the BFSI sector enabling them to offer seamless customer experiences and enhance their overall success. Schedule Free Demo Today! ✨
Conclusion: Elision’s impressive performance at the Bharat BFSI Leadership Summit And Awards 2024 demonstrated their dedication to excellence and technological innovation. Through leveraging AI-powered communication platforms which empowers customer interactions, debt collection processes and helps banking and insurance companies to attain remarkable productivity and collection outcomes. The future of the BFSI industry hinges on embracing these transformative technologies, with Elision Technologies leading the charge.
We are glad to announce that we are participating in GITEX Global 2022, which is going to be conducted at the Dubai World Trade Center in Dubai from 10 to 14 October 2022. Our team will be part of this event as one of the top exhibitors and it will showcase our top products and solutions.
Stand Number: H6A – 03
One of the top products that will be displayed at this event is our grievance management solution. It is one of the most advanced grievance management systems and it is used by noteworthy brands across the globe. Even some leading smart cities in India use this grievance management solution to effectively handle the grievances of citizens and end users.
This grievance management solution is built with advanced features to streamline and optimize the whole process of managing customer concerns and issues in a more systematic and traceable way. It provides the support to create issue tickets, which is more commonly known as grievance requests, manually or automatically in the system.
It enables users to raise grievances using various communication options such as IVR call, chat, web form, email, call center, or any other option made available by the company. We can also integrate API or mode of communication with this grievance aka helpdesk ticketing solution to automate certain jobs like:
Creating support request ticket
Assigning it to the right person in the right department
Updating the status of the ticket to assigned
The USP of this grievance management software is that it can not only track all tickets, but can also enforce service level agreement (SLA) to the whole process. It means the client-centric companies that want their customers to receive resolution within a certain time such as 48 hours at max can define this timeline.
The system will automatically send alerts and notifications to the concerned department or person in case of any delay or failure in meeting the SLA.
This helpdesk ticketing solution can be used across any industry and it can help in leveraging several advantages like:
Increased first contact resolution of customer concerns
Increased agent productivity
Increased service level agreement
Reduced client attrition
Increased customer retention rate
Reduced expenses
Streamlined processes
And more
GITEX will have several technology-driven businesses, government organizations, marketing companies, startup companies, Edtech organizations, and multiple other companies from diversified industries that would be interested in a smart grievance management solution.
Our team will be exhibiting this top product of Elision to the stand visitors of stand number H6A – 03. They will showcase how this software can improve workforce efficiency and the whole process of client concern resolution with ease.
We are seeking business exchange and channel partnership opportunities for this product and other unified communication solutions we have to offer during our exhibition on GITEX Global 2022.
If you are going to visit GITEX, meet our team or schedule an advanced meeting. To take an action, click here.
We, Elision, are excited that we are going to be part of one of the leading trade shows and conferences in Asia and the world. We will be participating in GITEX as one of the exhibitors. Our team will showcase our top products and solutions during our exhibition on GITEX Global 2022.
Stand number: H6A-3
Venue: Dubai World Trade Center, Dubai
Date: 10 – 14 Oct 22
We are excited to be part of this event and showcase our top products and solutions to our stand visitors. DialShree: Omnichannel Contact Center Solution is one of the top and most popular unified communication products of Elision. We have been catering to businesses with this top solution.
“Customer care has been one of the integral aspects of businesses and an omnichannel contact center solution can help businesses level up their customer care game. Businesses can deliver excellent customer care services across different communication channels, more specifically, the favorite communication channel of their clients. It can also help agents to drive context-driven communication with the customers to make it a more meaningful business call. There are several advantages of using this software. We are going to showcase these benefits to our stand visitors and explain how they can benefit their organization. There is a huge need for this software in Dubai and other UAE-based countries. We are excited that we will be part of it”, shared the spokesperson of Elision.
DialShree: omnichannel call center solution is used by the leading brands worldwide. It has empowered several industry verticals. A single system can be used to run inbound, outbound, and blended campaigns. This provides ease of management to businesses as they don’t need to invest in multiple tools to handle different types of business calling campaigns.
DialShree supports all unified communication channels into a single call center solution to provide a truly reliable omnichannel contact center solution:
Voice call
Video call
Chat
SMS
Email
Social media
WhatsApp
Screen sharing
Web forms
It is an on-premise and cloud-based call center solution. Thus, a business can take advantage of its preferred hosting model.
One of the major USPs of DialShree: omnichannel contact center solution is that it is empowered with artificial intelligence-based features. It can automate the job of analyzing all calls for quality criteria using AI features.
Following are the AI-driven feature available in this AI call center solution with omnichannel communication support:
Call analysis (overall and individual)
Voice sentiment analysis
Voice emotion analysis
Call scoring (overall and individual)
Call transcript with speech-to-text converter
Call flow analysis
Silence detection
Over-talk detection
Agent scorecard
And more
In a nutshell, DialShree is a powerful omnichannel contact center solution, which will be showcased from H6A-3 to the stand visitors. To know more about our participation in GITEX or to book a personal meeting with our team, click here.
We, Elision Technologies Pvt. Ltd, are going to participate in one of the leading Asian tradeshows and events, GITEX Global 2022 as one of the exhibitors. We cordially invite you to visit our stall in GITEX to create a win-win opportunity for your and our ventures.
Our team will be available to greet you at stand number: H6A-3 from 10 Oct to 14 Oct 2022.
Our team will exhibit our major offerings, channel partnership, and other business opportunities to our stand visitors. To explore more about the major offerings that we will exhibit at GITEX are covered in our recent news.
We are excited to share that one of the offerings that we will showcase during our exhibition at GITEX is our custom product development services.
We provide telecom product development and related services to our clients. We have around 15 years of experience in the telephony and unified communication solution development industry. We have developed multiple products for our business and for our global customers.
Using our years of experience, we are going to help businesses that are interested in building the best telephony products. We can build omnichannel teleco solutions for our clients that want to capture the ever-increasing VoIP and telephony market.
We also provide customization and maintenance services for telecom products with our dedicated team of telephony experts and VoIP specialists. We also provide product success service with our VoIP consultancy and other offerings to benefit our clients.
We follow the Agile approach to develop custom product development services with customized features. This will help you reduce the time to market and reach your clients early to start generating revenue.
Our representatives will discuss about our expertise in custom telecom product development to our stand visitors in GITEX Global 2022. We will also discuss the business needs and channel partnership opportunities with the visitors to create mutually beneficial grounds.
We invite you to meet our team at GITEX.
About GITEX Global 2022
It is one of the leading business events and tradeshows that take place in Dubai world trade center in October. It invites thousands of visitors and exhibitors in different Asian countries to come forward and exchange business, ideas, and knowledge. It also holds some interesting keynote sessions, games, etc. to benefit the expo visitors and exhibitors. It is a perfect place to explore all the trending technologies in the world.
About Elision Technologies Pvt. Ltd
We are one of the leading unified telephony and omnichannel VoIP communication solution development company. We provide the best VoIP products that are driven by artificial intelligence. We also provide consultation, development, customization, support, and maintenance services for custom telephony products. We have expertise in all major VoIP development technologies and platforms. We have been building custom features and innovative telephony products for almost 15 years.
Our team is going to showcase our services to our booth visitors in GITEX. If you have any questions or want to know more, contact us.
We, Elision, are happy to share that we are going to participate in GITEX Global 2022. We are one of the exhibitors at this leading Asian expo. We will exhibit our top products, solutions, and services at GITEX (Gulf Information Technology Exhibition).
Our team will exhibit our offerings from our stand: H6A-3 from 10 Oct to 14 Oct 2022.
About GITEX Global 2022
It will take place from 10 to 14 October 2022 in Dubai World Trade Center, Dubai. It is going to empower 7 technology communities and more than 100,000 business connections to give the opportunity to visitors and exhibitors. GITEX participants can take the opportunity to learn, discover, access, and network with other businesses and business professionals. This time GITEX also has Metaverse, Artificial intelligence, Cybersecurity, and similar top trending technologies. In this 5 days long event more than 4000 exhibitors are going to take place. There will be more than 800 startups and more than 100,000 participants. More than 170 countries will participate in this one of the biggest expos in the world.
About Elision Technologies Pvt. Ltd
We, Elision, are one of the leading unified telephony and omnichannel communication solution provider companies. We leverage the power of technology to benefit our clients that use our top communication and collaboration products. For more than 15 years, we have been catering to businesses with world-class communication solutions. We have bagged more than 20 awards and recognition for our innovative products, excellent VoIP solutions, and services.
We are going to exhibit in the upcoming Dubai-based trade show, GITEX Global.
We also have industry-specific unified communication solutions for the following industry verticals:
Healthcare
Banking
E-commerce
Automotive
Collection
BPO
Government
“We are happy to announce our participation in GITEX. Our team and business representatives will be at our stand: H6A-3 to greet GITEX visitors. We have core expertise in VoIP and IP telephony solutions and we are going to showcase that in GITEX during our participation. Our communication tools can fit the business need of different companies and our team is going to recommend the best solution depending on the stand visitor and his or her business”, shared the spokesperson of the company
We are seeking business exchange and partnership opportunities from their participation in this Dubai expo. If you are interested in meeting us at this event, please visit our booth H6A-3. To discuss your interest and requirements, you can also contact us.
