Patient Care Communication Lifecycle Using Top Tools
Like many industry verticals, the healthcare industry has also started using the latest tools and technologies for different aspects related to patient care. Communication is an important part of the healthcare industry, which helps in delivering better and enhanced patient care.
The trending communication tools empower each stage of the patient care communication lifecycle.
Hospitals, pharmacies, etc. use a call center solution or an omnichannel call center solution for patient care. Read More
Top Industries that Get Empowered with a Call Center Solution
Call center solutions have been benefiting different industries for many decades. Many advanced features and trending functionalities are added to this software to benefit businesses using it.
Let’s explore the top 5 industries that have been getting empowered by using a feature rich call center solution:
1. Call center
The call center industry has been using a call center solution for many decades. Read More
Call Center Solution and HIPAA Compliance: Everything You Need to Know
Any hospital or healthcare organization that uses any VoIP based calling solution should be aware of HIPAA compliance. A call center solution for the healthcare industry is gaining a lot of popularity and therefore, we have come up with details of a call center solution and HIPAA compliance.
What is HIPAA compliance?
HIPAA is an abbreviation of the Health Insurance Portability and Accountability Act. This act was formed in the USA in 1996. The main agenda of this compliance is to keep the medical information of a patient secure and confidential. Read More
Major Advantages of Code Blue Emergency Alert System in the Healthcare Industry
We have been catering to the healthcare industry with different communication solutions to bridge the communication gap between patients and healthcare staff, as well as, within internal departments. By continuing the legacy of coming up with innovative and industry-specific unified communication solutions, we offer a suite of unified communication solutions for the healthcare industry.
One of the popular platforms we offer to the healthcare industry is a Code Blue: Emergency Alert System. Read More
How Can DialShree Help in Increasing Debt Collection for Healthcare Industry?
People are more conscious about their health nowadays. People invest in health insurance, mediclaim, etc. People also get regular body checkups to stay healthy and fit. Moreover, the healthcare industry has become quite advanced now and therefore, there are many offerings along with traditional healthcare services. From annual health checkup plans to cosmetics, healthcare membership, and many other healthcare products are available for regular customers. Read More
Major Challenges Faced by Healthcare Industry without a Contact Center Solution
The healthcare industry is one of those industries that are early adopters of technology tools. Technology has empowered many tools and one of them is a communication tool. A contact center solution is one of the most advanced communication tools. It has many utilities and applications in the healthcare industry.
7 out of 10 hospitals have started using the contact center solution to leverage several advantages. However, still, some healthcare departments or organizations don’t use the contact center software. Read More
How a Hospital Can Handle Abandoned Calls with a Contact Center Solution?
Hospitals have been adopting multiple technology tools to improve the patient experience. Just like many other industries, the healthcare industry also faces high competition. That is why focusing on improved patient experience is necessary. Technology tools such as an omnichannel contact center solution for the healthcare industry can help hospitals to overcome multiple roadblocks. One of the roadblocks that an omnichannel contact center solution helps in overcoming is dealing with abandoned calls. Read More
Healthcare Call Center Best Practices
Patient care also includes a quick and on-time response. Therefore, the healthcare industry has started using different technology tools. There are several communication tools for the healthcare industry available. One of the most popular communication tools available for the healthcare industry is a call center solution. The healthcare organizations or third-party call centers that offer communication services to the healthcare organizations use a call center solution for the healthcare industry. Read More
How Healthcare Call Center Solution Enhances Patient Experience?
Patient care and experience are very important in the healthcare industry. Along with the right medical treatment, on-time communication is also necessary to deliver a great patient experience. A call center solution plays a pivotal role here in improving the patient experience in any healthcare organization like a hospital, clinic, urban healthcare center, pathology laboratory, etc.
Let us share how a call center solution enhances the patient experience. Read More
We Have Launched Technology Tools for Healthcare Industry
We are extremely happy to make an announcement of the launch of technology tools for the healthcare industry. We have launched multiple technology tools to enhance communication, productivity, and patient/ customer experience in the healthcare industry. We have been catering to some leading healthcare organizations such as CIMS: Multi Specialty Hospital, Sterling Diagnostic Center, and more. Read More