Does Call Center Integration Really Help?
A call center solution comes with an array of features to support inbound, outbound and blended calling campaigns. Earlier, call centers and businesses that used to use a call center solution were happy with its features. But, in the 21st century, when businesses are dealing with increasing customer demands, technological inventions, and mounting competition, businesses need to use multiple solutions, more than one communication channel, and other tools along with a call center software solution. This shift in business needs has increased the demand for call center integrations. Read More
How to Transform a Traditional Call Center into a Customer Engagement Center?
Achieving a stage of more than 80% happy customers leads your business to the stage, which makes you unbeatable. To achieve this, adding efforts to the traditional customer center will not be enough. You need to focus on building a customer engagement center that wins the hearts of customers. Trust the fact that if you succeed in increasing customer engagement, it will be impossible to take away your clients. Read More
How Banks Are Transforming Their Collection Processes with Call Center Software?
For many years, the banking industry has started using technology tools as a call center solution. From processing credit card requests to resolving common customer questions, much has been resolved using the call center solution for banks.
Along with meeting day to day operational needs of banks, this software is also useful in optimizing some banking operations and enhancing its results. The debt collection process has been transformed using the call center software for banks. Read More
Major Advantages of VICIDial vTiger Integration for Call Centers and Enterprises
VICIDial and vTiger are well-known open source solutions. It is largely in use by small to big-scale enterprises. VICIDial is a very popular contact center solution that can provide a robust platform to run a small to large scaled customer care center. On the other hand, vTiger is a powerful customer relationship management solution that can make lead management simpler and accurate. The VICIDial vTiger integration bestows a prevailing tool to a call center, customer care center, and sales department of any enterprise. Read More
Stepwise Guide to Open a Call Center Startup
The call center business has always been in demand. These days it is evolving at a rapid rate because companies need professional customer care executives to take care of their customers and their concerns. For businesses, a more convenient option is to outsource customer care and support tasks to a call center than opening a complete call center, recruiting and managing agents, buying software like call center software, CRM solution, etc. This has opened doors of opportunities for many aspiring business owners. Read More
How to Increase Customer Retention Using a Call Center Solution?
In today’s fiercely competitive market, retaining customers can be a great strategy. Therefore, businesses have increased the focus on improving the customer retention rate. Along with loyalty programs and other strategies, using the right call center solution and its right features can also help in increasing customer retention.
Benefits of Using Secure IVR of DialShree: Call Center Solution in Banks
DialShree is a popular call center solution, which is used in all industry verticals. It has a wide array of features and each feature is crafted with an excellent and advanced functional logic. Therefore, even a standard feature of DialShree: call center solution provides superior functionalities.
In this blog, we will share how an IVR (Interactive Voice Response) feature available in the call center solution, DialShree benefits banks in multiple ways. Read More
Tips and Tricks for Outbound Call Centers
Outbound call centers often face more challenges than inbound call centers because they often focus on difficult goal conversion. Outbound call centers may run campaigns to increase collection, sales, lead generation, etc. These campaigns need skilled agents and the best call center solution. Along with these two, some expert tips can help outbound call centers to thrive. Read More
Call Center CRM Features and Their Benefits
Many call centers using a call center solution often ignore the importance of using a CRM solution along with this software. A CRM system can give a broader view of customers and prospects to the call center agents, so they can manage the calls better. Not only this, an integrated solution made available with the call center CRM integration has many amazing features to offer. Each of these features is capable to provide several advantages to the call centers using this software.
Which Are Must Have Tools for Agents Working from Home?
The pandemic has started taking a turn and the new strain of the Coronavirus has proven to be more dangerous. It is spreading the disease faster and there is much happening across the world because of COVID 19. Many countries have started shutting down their borders and many businesses have again switched their operational models to remote. If you are running a call center and going to operate remotely, then there are some tools, which your agents need to work productively. Read More