How to Reduce Call Hold Time in Call Center?

Tips to Reduce Call Hold Time in Call Center

How to Reduce Call Hold Time in Call Center?

Customers wait for enough in the call queue, putting them on a long hold is quite irritating according to customers. Of course, customer care agents need to put customers on hold while their requests are in process or while agents look for the required information. However, long call hold times fuel up the frustration. Even if you have the best music on hold, it won’t help to keep customers happy with the long hold time. Even if it is necessary for customers to stay on hold to get a resolution to the concern, you are losing customer loyalty with the long call hold time. Read More

Tips to Improve Call Center Efficiency

Tips to Improve Call Center Efficiency

Tips to Improve Call Center Efficiency

Call centers invest in the best call center solution, CRM software, skilled agents, experienced managers, etc. To make sure the investment in the team, software, tools, etc. gives the expected returns, the call centers need to take further actions as well. One of the areas, call centers must work is call center efficiency. Call centers need to invest time and efforts to improve efficiency because improved efficiency can boost other results as well.

In this blog, we will share some tips, which will help call centers to improve efficiency: Read More

How to Start a Successful Call Center Business that Earns High ROI since Inception?

How to Start a Successful Call Center Business

How to Start a Successful Call Center Business that Earns High ROI since Inception?

A call center is a profit-making business and you can launch yours as well. In this blog, we will share how you can start your own call center business, which earns high ROI since inception. Learn how to launch and run a successful call center business.

Know your requirements Read More

What Elements a Cloud Call Center Solution Must Have?

Must Have Elements In a Cloud Call Center Solution

What Elements a Cloud Call Center Solution Must Have?

Because of the popularity of cloud call center solution, many vendors have started offering this software. Therefore, it is necessary to evaluate various aspects of the software before selecting the one. Usually, the features of the call center dialer related to customer care or lead generation would be the same in the cloud and on-premises software. However, some elements are different in the cloud solution, which makes it different than its counterpart. To enjoy the benefits of the cloud contact center software, you must look for these elements or ask about the same to your provider. Read More

What Makes Contact Center Solutions So Commanding?

What Makes Contact Center Solution So Commanding?

What Makes Contact Center Solutions So Commanding?

A call center solution has been in use for many decades. According to the records, the first call center software was introduced in the 1960s with a simple feature of call routing. The technology companies invented various innovative features, which transformed the solution completely and made it more commanding and beneficial.

Let’s discuss the major features and characteristics of this solution, which make this software, one of the most commanding technology solutions.

Unified communication Read More

We Have Launched Call Center Integrations Services

Call Center Custom Integrations Launched

We Have Launched Call Center Integrations Services

We are glad to share that we have launched call center integration services. We will offer a suite of services related to custom integration for the call centers. These services are available for all call center solutions along with our renowned call center dialer solution, DialShree.

Our call center integration services include various custom integrations to make call center dialer an even more powerful and completely personalized solution. Our clients and prospective customers can choose to use one or more custom integrations as per their business needs. Read More

How to Improve Results of Collection Calls?

Tips to Improve Results of Collection Calls

How to Improve Results of Collection Calls?

Collection calls are not easy. Often people give various excuses or try to trick the agents calling for collection. Of course, collection agencies, invest in training agents to handle collection calls more effectively and get the most advanced call center solution.

But, is this it?

Getting a call center solution and giving the training is sufficient to increase collection and debt payments?

Well, the answer is no.

There is something more a collection agency and all collection agents need to do to increase debt payments. In this blog, we will share the top 3 tips for collection agents to improve results. Read More

How Call Center Solution Technology Transforms Collection Industry?

Call Center Solution Technology Transforms Collection Industry (1)

How Call Center Solution Technology Transforms Collection Industry?

The collection of payment is often a troublesome and tedious process, but very much important. Therefore, many companies and organizations outsource this work to collection agencies. This business has become so big that a whole new industry has emerged, called, collection industry.

The collection agencies used to follow the process of physical visits at the debtors’ house or office and calling with traditional phone calls. Read More

Major Tips for Effective Call Center Management by Industry Experts

Effective Call Center Management Tips

Major Tips for Effective Call Center Management by Industry Experts

Call center management is a crucial part to run a call center or similar nature business. The COVID 19 pandemic has changed the dynamics, which demand fine-tuning of strategies. In this blog, we will share the top 4 tips to be more effective in the management of a call center and how to cope up with any situation now and in the future.

1. Move to the cloud

It is not only about a call center solution, it is also about your all infrastructure and IT tools. Read More

How Hosted Call Center Solution Makes Earn More in Invest Less True?

Hosted Call Center Solution Makes Earn More in Invest Less True

How Hosted Call Center Solution Makes Earn More in Invest Less True?

With none other than a hosted call center solution, you can earn more in less investment. This is true and in this blog, we will share how it can be proved. Are you ready to explore this amazing way of making more money within a minimum investment?

If you run a call center, collection agency, or a business, which uses a call center solution, this blog will help you know another side of the hosted call center software. You will know how it is the only software, which lets you make more money and at comparatively low cost compared to off shelve call center software. Read More