Role of Social Media in Call Centers for Improved Customer Satisfaction
With billions of users using one or more social media sites, social media has become one of the primary modes of communication for any business. Whether a business is interested in reaching a wider audience or interested in maintaining a positive brand reputation, effective use of social media is necessary.
Call centers majorly focus on customer satisfaction and sales. Read More
Elision Tools for Video KYC in Banking and Fintech Industry
We, Elision Technologies Pvt. Ltd, have been catering to different industry verticals with our feature-rich tools. In this blog, we will share how some of our tools help the banking and Fintech industries.
We have been offering different solutions and tools to the banking industries and each of them is loaded with some amazing features. All features are built to strengthen different operations and departments of any bank and Fintech organization. Read More
How Contact Center Solution Flourishes Rental Car and Cab Business?
Contact center solutions have their applications in almost all industry verticals. There are many businesses that are flourishing by using a contact center solution and the rental car and cab business is one of them.
In this blog, we will share how a contact center solution with unified communication support helps rental car and cab businesses to grow faster.
To run a loyalty program Read More
Benefits of Using Secure IVR of DialShree: Call Center Solution in Banks
DialShree is a popular call center solution, which is used in all industry verticals. It has a wide array of features and each feature is crafted with an excellent and advanced functional logic. Therefore, even a standard feature of DialShree: call center solution provides superior functionalities.
In this blog, we will share how an IVR (Interactive Voice Response) feature available in the call center solution, DialShree benefits banks in multiple ways. Read More
How Call Center Solution Can Be Used during COVID 19?
COVID 19 has hit hard all parts of the world. Still, some parts of the world like India, Brazil, etc. are still the top affected countries in the world. Even the countries that have controlled the situation are taking precautions to make sure the spread of the COVID 19 stays in control.
The COVID 19 has brought many changes to the world. Technology has benefited here as well. Read More
Call Wrap up Time and Tips to Improve This KPI
In a call center, there are many KPIs to measure. Depending on the type of call center, the KPIs (Key Performance Indicators) get measured. Agent productivity is necessary to measure and improve in all call centers. One of the important KPIs related to agent productivity is call wrap-up time.
In this blog, we are sharing what is call wrap-up time and we will also share the top tips to improve this KPI by reducing overall call wrap-up time. Read More
Major Customer Experience Mistakes to Avoid
There are tons of articles written on the fact that shares the top tips to improve customer experience. Those articles are definitely great as they help in improving some areas to deliver a better customer experience. However, along with learning what to do, one should also emphasize learning what not to do. In this blog, we are going to share the major mistakes your agents or team might be making and those should be immediately stopped. Read More
How Auto Dialing Features Can Empower Collection Agencies?
Collection agencies need to work on various aspects and one of them is handling debt collection of the leads they have. One of the major tools used by collection agencies is definitely a call center solution. The call center solution comes with some amazing features that help collection agencies to work more efficiently, so collection can be increased.
In this blog, we are going to talk about one of the most important features available in the call center solution, which is auto dialing. Read More
The Rise of Omnichannel Call Center Solutions
Technology shifts are common in all industries and call center is not an exception here. In the past few years, many changes and shifts have occurred and we are going to talk about one of the major shifts in this industry.
The omnichannel call center solutions have risen like anything in the past few years. There is a rapid increase in its use and its demand is going to rise in the upcoming years.
There are many reasons behind the clear rise of this type of call center solution. Let’s explore some of them: Read More
Call Center WhatsApp Integration for Collection Agencies
Collection agencies often look for strategies to improve their productivity and other important metrics. Technology can help collection agencies similar to many other industries. We, Elision, have developed a collection module with a payment utility. It helps in reducing a lot of manual work, which helps collection agencies to reduce their workload and focus completely on complex cases.