Major Features to Boost ROI of Your Outbound Call Center
Outbound call centers perform amazingly well for sales, telemarketing, cold calling, collection, and multiple other types of campaigns. The outbound contact center solutions provided by the top call center software providers are loaded with an array of amazing features that can take the ROI graph higher.
How to Reduce Cost per Call in Your Customer Care Center?
Running a call center is an expensive business. From expensive technology tools to deployment, server costs, maintenance, staffing, human resource management, etc. is quite resource-intensive and expensive. Therefore, it becomes necessary to identify each possible opportunity to reduce cost per call.
In this blog post, we have gathered the top tips that you can implement in your customer care center to reduce the cost per call. Read More
Effective Tips to Ensure Great Customer Experience
Markets are saturated and that enforces businesses to emphasize more on customer experience. Other than market saturation, the threat of getting defamed by the unhappy customer on digital platforms is quite high. Poor customer experience can result in major harm to a business brand and its benefits.
According to 64% of successful CEOs, companies that focus on client-centric services are more successful than their opponents. Read More
How to Transform a Traditional Call Center into a Customer Engagement Center?
Achieving a stage of more than 80% happy customers leads your business to the stage, which makes you unbeatable. To achieve this, adding efforts to the traditional customer center will not be enough. You need to focus on building a customer engagement center that wins the hearts of customers. Trust the fact that if you succeed in increasing customer engagement, it will be impossible to take away your clients. Read More
How Does WhatsApp Chat in Business Increase Customer Delight?
WhatsApp with two billion consumers has been driving professional and personal conversations. With this gigantic number of users, WhatsApp has become a new trendsetter in the customer care industry.
Along with the introduction of the WhatsApp business, innovative communication companies have launched multiple WhatsApp solutions such as the smart WhatsApp web tool. The increasing use of WhatsApp has also made it necessary to add WhatsApp as one of the communication channels into communication tools like a call center solution, IP PBX software, etc. Read More
Customer Service Statistics You Must Know
Customer expectations are dynamic, but keeping an eye on what customers want is necessary for all businesses. Especially, call centers, customer support centers, and similar businesses that earn their bread and butter from customer experience need to have more clarity over customer expectations.
To help businesses that focus on customer experience by delivering quality services, we have jotted down major customer service statistics. These are must-know customer service statistics, which will help you use your call center solution and agents more strategically to improve customer experience: Read More
Top 5 Tips to Improve Customer Experience
The customer is the most important entity for any business. Thus, it is important to assure that your customer receives the best experience. A positive customer experience is important for almost every business, regardless of industry vertical. However, for call centers, customer care centers, and similar businesses, the customer experience is even more important. Even after assuring everything to a possible extent, it is possible the customers are not happy with the service.
We have been offering a wide range of customer service-related solutions. Read More
Major Trends Reshaping Call Center Market
The call center market has been evolving with changing dynamics, but after the emergence of the COVID 19 pandemic, there have been many changes in this industry. There are many trends that have become the driving factors of the call center market.
In this blog post, we will share major trends that reshape the call center market.
1. Remote call centers
Benefits of Advanced Call Distribution in Call Center
A call center solution offers an array of features. Advanced call distribution (ACD) is one of the most popular and useful features available in this software. In this article, we will share more details about ACD and its major advantages for the users of a call center solution.
What is ACD?
Video Contact Center and Its Advantages
Video contact centers are gaining a lot of popularity. In-person customer support and services are getting emphasized to build a better customer relationship.
What is a video contact center?
A call center that uses a call center solution that supports video chat is a video call center solution. This software will have all features you will find in a contact center solution. Moreover, it will have one-to-one video chat support.
The agents can use this feature to have a video call with the customers. Read More