Why You Must Shift to Cloud Call Center Solution?

You Must Shift to Cloud Call Center Solution

Why You Must Shift to Cloud Call Center Solution?

Cloud call center solutions are in use for ages, but now people are adopting it massively. If you are still thinking about whether you should shift to a cloud call center solution or not, this article will help you resolve this dilemma.

In this article, you will learn about the top 5 reasons to shift to a cloud call center solution:

1. Go remote or onsite, whichever approach you like

Cloud call center solution is your call center software installed on cloud space instead of in-house servers. It takes all IT infrastructure with this software on the cloud space. Read More

Top 4 Characteristics of DialShree Empower Call Centers

Top Characteristics of DialShree Empower Call Centers

Top 4 Characteristics of DialShree Empower Call Centers

DialShree is a household name in the call center industry. It is one of the most advanced omnichannel call center solutions. It can be used with traditional call center software features as well as it can be used with futuristic features.

In this article, I would like to share the top characteristics of DialShree: Call Center Solution that makes it the most loved call center software among call centers and it also empowers call centers:

1. Supports server hosting and cloud hosting Read More

Tips to Use Skills based Routing Efficiently

Tips to Use Skills based Routing Effectively

Tips to Use Skills based Routing Efficiently

Almost all modern call center software is equipped with a variety of call routing rules to increase agents’ productivity and customer satisfaction. Skill based routing is one of the advanced call routing features that will let you utilize the full potential of your agents. That’s the reason almost all call center solutions come with this feature.

Having skill based routing feature doesn’t finish your job. You have to take certain steps to make the most out of it. To help you assure that you use your skill based routing efficiently. Here is a step wise guide. Read More

Use Cases of Call Center CRM Integration during the Pandemic

Call-Center-CRM-Integration-Use-Cases

Use Cases of Call Center CRM Integration during the Pandemic

It’s been a while, but there is still no effective cure or vaccine available to deal with the world novel Coronavirus. Still, millions of people are sick because of this disease, and thousands have lost their lives. Even if the COVID 19 is not really under control in a majority of countries, the governments have started lifting the lockdowns. There are some safety measures advised to stay safe. However, the best safety measure is to avoid going out as much as possible.

There are multiple digital tools, which can be used during this pandemic to work from home and still effectively. Today, we will talk about one of as such tool which is a CRM integrated call center solution. Read More

DialShree Mobi and Its Top Benefits

DialShree Mobi and Its Top Benefits

DialShree Mobi and Its Top Benefits

DialShree Mobi has started benefiting businesses that use call center solution and want to take advantage of a remote working model. In this article, you will learn more about it.

What Is DialShree Mobi?

It is a call center dialer mobile app. It is one of the leading mobile applications available for the call centers and similar businesses that run inbound and outbound calling campaigns.

DialShree Mobi is now also available in the Google Play Store and registered DialShree Mobi users can start using it to run inbound and outbound calling campaigns via their Android phone. Read More

Why Call Centers Must Use Data Verification?

Importance of Call Centers Must Use Data Verification

Why Call Centers Must Use Data Verification?

Call centers need to deal with massive data in their day to day operations. Each call and each conversation are important in a call center. This is the reason, call centers invest heavily in talented agents and the best call center solution. Furthermore, call centers invest in ongoing training of their team and upgrading their tools and processes.

Do you know call centers can further excel in the performance by using the Data Verification module?

In fact, it is very much important to use it. Read More

How to Identify Customer Pain Points in Call Center?

Identify Customer Pain Points in Call Center

How to Identify Customer Pain Points in Call Center?

The major responsibility each call center needs to handle is satisfying customers. In this era of having too many competitors, a pool of information, and rapidly changing demands, it is not easy to delight a customer. The call centers need to walk a long way for that.

Along with acquiring a talented team and feature-rich call center solution, the call center also needs to take many important steps. One of them is identifying major pain points of customers. Knowing their problems aka pain points help in taking effective steps to remove or reduce the pain points and improve customer satisfaction. Read More

Top 5 Brilliant Skills Each Call Center Agents Must Have for Customer Service

5 Useful Tips to Improve Customer Experience

Top 5 Brilliant Skills Each Call Center Agents Must Have for Customer Service

Agents are representatives of the company and they are responsible for making or breaking an image of the company. The agents have to deal with a myriad of emotions and behaviors on a daily basis. They need to perform the most crucial job of keeping customers happy. They are also responsible for pacifying the angry customers and win their trust again. It is not an easy job and that’s why today we will share the top 5 excellent skills each call center agent must possess to provide the best customer service.

1. Patience

The agent needs to deal with various types of customers. Some might be too angry because of the problem they are facing; some are puzzled due to lack of knowledge and some who just want to blame you for something. Read More

Elision Launched DialShree Mobi for Efficient Remote Work

Elision Launched DialShree Mobi for Efficient Remote Work

Elision Launched DialShree Mobi for Efficient Remote Work

We are glad to share the launch of “DialShree Mobi”, which is a mobile phone app for the agents. This app is available for the DialShree: Call Center Solution users.

The time has been shifting and this shift is increasing the demand for business mobility. The call center industry is not an exception here.

There are many call centers that work in a virtual environment for many years to leverage the benefits of a virtual call center. Read More

Major Call Center Solution Features that Enhance Customer Satisfaction

Major Call Center Solution Features that Enhance Customer Satisfaction

Major Call Center Solution Features that Enhance Customer Satisfaction

Gone are the days when manual calling was used by call center agents and manual entries were made in the excel sheets. The manual processes are tedious, slow, and error-prone. That’s why more and more people have started using Call Center Solution to fuel up their calling activities along with the benefits of streamlined and well-organized records with all required details. This article shares the top 3 features of a call center software, which increases customer satisfaction.

Sticky Agent

This is a common fact that a customer likes to talk with an agent who helped him last time. Read More