Category Archives: IVR System

Elision Is Going to Participate in BPO Tech Summit 2020

Posted on January 20, 2020 - 12:30 pm by
Elision Is Going to Participate in BPO Tech Summit 2020

We are glad to announce that our representatives will participate in the upcoming BPO Tech Summit 2020.

Elision Technologies Pvt. Ltd has been catering to the BPO industry with its best in the industry call center software, called, DialShree. The company has been in the industry for almost 12 years now. To benefit participants of BPO Tech Summit 2020 with rich knowledge and experience in the BPO industry, Me. Mehul Shah, CEO and MD of Elision Technologies Pvt. Ltd will participate in this event with other representatives of the company. (more…)

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Elision Furnished a Smart City in India with IT Solutions

Posted on January 13, 2020 - 6:55 am by
Elision Furnished a Smart City in India with IT Solutions

Elision is proud to announce that the company has set up major IT solutions and infrastructure in the smart city, Gurgaon.

Elision Technologies Pvt. Ltd is one of the leading IT companies. The company has been offering unified communication solutions to its customers all across the world for 12 years now. The company has announced its recent project, which is successfully completed for the government of India.

Elision has furnished one of the smart cities of India with its IT solutions and infrastructure. The smart city in India, namely, Gurgaon is furnished with secure and reliable IT solutions developed by the team Elision.   (more…)

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Top 5 Tips to Improve Customer Experience

Posted on May 1, 2018 - 12:30 pm by
Top Tips to Improve Customer Experience

Customer is the most important entity for any business. Thus, it is important to assure that your customer receives the best experience. A positive customer experience is important for almost each business, regardless of industry vertical. However, for call centers, customer care centers and similar businesses, the customer experience is even more important. Even after assuring everything at possible extent, it is possible the customers are not happy with the service.

We, Elisiontec, have been offering a wide range of customer service related solutions. We have been working closely with many companies to improve their customer care service and based on our experience, we would like to share the top 5 tips to improve your customer experience:

Assure you have a team of skilled agents

Your agents aka customer service executives must be trained and skilled to talk with the customers. They are responsible for ultimate customer experience. (more…)

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IVR System to Reduce Cost and Increase Benefits

Posted on August 8, 2017 - 11:53 am by

Interactive Voice Response System aka IVRS has benefited many companies since its inception. The IVR System automates many tasks and allows customers to self serve them. Technically saying, the IVR solution is a telephonic menu which plays predefined voice menu; allows customers to select the most suited option; identify the action and serve with the specific step which can be a next IVR menu or some action. There are many companies which are getting benefited by the IVR system.

The IVR solution bestows many benefits to the companies. This article shares key benefits of this Interactive Voice Response system: (more…)

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